MyCase Customer Reviews 2025 | Legal Billing

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MyCase

Composite Score

8.2 /10

CX Score

8.5 /10

8 Reviews Write a Review

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What is MyCase?

Manage firm cases from client intake to billing and everything in between. MyCase law practice management software keeps critical case details organized, streamlines standardized processes, and allows you to deliver an exceptional client experience.

Company Details

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MyCase Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

94 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+100 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love MyCase?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 89

Fee Management

Contact Management

Billing and Invoice Management

Trust Accounting

Case Management

Accounting and Financial Management

Reporting Components

Financial Analysis

Payments

Time Management

Expense Management

Vendor Capability Ratings

Average 90

Ease of Implementation

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement

Quality of Features

Business Value Created

Ease of Customization

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Usability and Intuitiveness

MyCase Reviews

Rimborso M.

Role: Operations
Industry: Utilities
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2025

Productive and Efficient Platform for Legal Manage

Likeliness to Recommend

9 /10

What differentiates MyCase from other similar products?

MyCase offers a well integrated system for law firms and ensures cloud access and security are well maintained The program has focused on client communication, through the establishment of a suitable portal

What is your favorite aspect of this product?

The program centralizes clients data and ensures cases are processed efficiently The platform ensures all time and billing records are well maintained

What do you dislike most about this product?

The program lacks advanced workflow management capabilities and automation Integration with external components is also problematic

What recommendations would you give to someone considering this product?

I would call users to own this app due to it’s simplicity and efficiency

Pros

Helps Innovate
Efficient Service
Generous Negotitation
Reliable

Jeffrey H.

Role: Consultant
Industry: Government
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Mar 2025

Great program for maintaining client relationship

Likeliness to Recommend

10 /10

What differentiates MyCase from other similar products?

It allows me to keep contact with representation and legal systems to include being able to manage payments and scheduling and keeping management interface between client legal management. It is a simple way to keep everybody on the same page across the board from government entities to personal legal clients.

What is your favorite aspect of this product?

Being able to take payments and keep management of scheduling between legal entities is a big benefit for those who are using the program application. It's convenient being able to access it from anywhere.

What do you dislike most about this product?

I can't really say anything negative about the program requirement That has been applied. This application makes everything simple for all involved.

What recommendations would you give to someone considering this product?

Get everything organized upon receiving the program access so that you were able to take full advantage of all of the different opportunities it presents. Train people thoroughly when they are accessing and modifying the implementations that come along with it. This will make things well-rounded for everybody.

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

NERO A.

Role: Industry Specific Role
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2025

A user friendly software that simplifies practice

Likeliness to Recommend

9 /10

What differentiates MyCase from other similar products?

The mycase IQ that improves productivity

What is your favorite aspect of this product?

It has a user-friendly interface

What do you dislike most about this product?

Nothing as i enjoyed using this software

What recommendations would you give to someone considering this product?

You can use the free trial option to test if it is a good fit for your practice

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

MyCase

What is MyCase?

Company Details

Book a Free Demo Today!

MyCase Ratings

94 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+100 Net Emotional Footprint

How much do users love MyCase?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Fee Management Includes fee structure, fee scheduling, and fee splitting rules.

Contact Management Includes legal CRM, case and client history, and client portals.

Billing and Invoice Management Includes automated time capture, online bill submission, invoicing, and e-billing.

Trust Accounting Includes client funds management, multi-financial accounts management, and fund tracking.

Case Management The solution provides the ability to create, manage, annotate, route and close service (or other cases). Claims resolution tracking.

Accounting and Financial Management Includes accounting and finance functions such as general ledger, accounts payable, and accounts receivable.

Reporting Components Lightweight controls and components that are easily embeddable and reusable. Integration with common apps such as Word, Excel, etc.

Financial Analysis Includes out-of-the-box support for understanding costs and managing depreciation and budget; may include complex, logical "what if?" financial modeling.

Payments Includes payment processing, multi-currency support, transaction updates, and online payments.

Time Management Includes time tracking or recording, automatic timer, and timesheets.

Expense Management Includes all aspects of expense forms design, completion, submission, limits and compliance, and reporting.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

MyCase Reviews

Rimborso M.

Productive and Efficient Platform for Legal Manage

Likeliness to Recommend

Pros

Jeffrey H.

Great program for maintaining client relationship

Likeliness to Recommend

Pros

NERO A.

A user friendly software that simplifies practice

Likeliness to Recommend

Pros

Feature Ratings

Fee Management

Contact Management

Billing and Invoice Management

Trust Accounting

Case Management

Accounting and Financial Management

Reporting Components

Financial Analysis

Payments

Time Management

Expense Management

Vendor Capability Ratings

Ease of Implementation

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement

Quality of Features

Business Value Created

Ease of Customization

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Usability and Intuitiveness