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MSP360

MSP360 Managed Backup

Composite Score

9.0 /10

CX Score

9.2 /10

70 Reviews Write a Review

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What is MSP360 Managed Backup?

MSP360 Managed Backup (MBS) (formerly Cloudberry Lab) is an easy-to-use backup solution for Managed Service Providers and IT departments that require a centralized license and job management, monitoring, and reporting. MBS allows you to leverage AWS, Microsoft Azure, Backblaze B2, and Wasabi cloud storage to drive more revenue and deliver best-in-class data protection to your customers.

Company Details

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Awards & Recognition

MSP360 Managed Backup won the following awards in the Enterprise Backup category

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2026 Emotional Footprint Champion

Latest Award, 2026

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

Latest Award, 2026

2025 Data Quadrant Champion

2025

8 Top Rated Capabilities

6 Top Rated Features

2025

2025 Emotional Footprint Champion

2025

Product Impact

2025

2024 Data Quadrant Champion

2024

7 Top Rated Capabilities

8 Top Rated Features

2024

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

2024

7 Top Rated Capabilities

3 Top Rated Features

2023

MSP360 Managed Backup Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on MSP360 Managed Backup.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love MSP360 Managed Backup?

2% Negative

3% Neutral

95% Positive

Pros

Enables Productivity
Reliable
Effective Service
Saves Time

Feature Ratings

Average 86

Auto-Discovery

Physical and Virtual Machines Protection

Immutable Backups

AI-Enabled Support

Data Deduplication

File Explorer Granular Restore

Integration With Storage Arrays

PaaS Protection

Embedded Cybersecurity

Backup Monitoring and Reporting

Application-Aware Processing

Vendor Capability Ratings

Average 85

Ease of Implementation

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Customization

Vendor Support

Ease of Data Integration

Availability and Quality of Training

Also Featured in...

Disaster Recovery Orchestration

Score 8.8

View MSP360 Managed Backup in this category (opens in a new tab)

MSP360 Managed Backup Screenshots

MSP360 Managed Backup Videos

MSP360 Managed Backup Reviews

dev m.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2026

Flexible backup for engineers

Likeliness to Recommend

10 /10

What differentiates MSP360 Managed Backup from other similar products?

The key system is that MSP360 feels more like an engineering tool than a opinionated SaaS product. it exposes a lot of control over backup behavior, including scripting support, pre and post backup actions, detailed scheduling, and granular retentions policies. MSP360 is also built strongly around centralized management for distributed environments, especially in MSP style or multi machine setups.

What is your favorite aspect of this product?

The fact is that it does not force us into a bundled storage ecosystem changes how we design backups at a fundamental level and it does not try too hard to abstract everything away. instead, it exposes enough knobs like scheduling, scripting hooks, retention policies encryption settings that we can actually fit into existing operational workflows.

What do you dislike most about this product?

The downside is that the flexibility, while powerful, sometimes shifts more responsibility onto the engineer. since storage in BYOS and configurations are highly customizable, we are effectively designing parts pf backup strategy ourself. i would say that MSP360 trades polish and guided simplicity for control and flexibility.

What recommendations would you give to someone considering this product?

i would strongly recommend doing real recovery testing early in the evaluation phase, not just file restores but full image or system recovery if that is part of our case. the infrastructure grade tools, its reliability really shows how well our configuration is designed rather than just how its installed.

Pros

Helps Innovate
Trustworthy
Unique Features
Inspires Innovation

Sanket K.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2026

Why to worry when MSP360 is here

Likeliness to Recommend

10 /10

What differentiates MSP360 Managed Backup from other similar products?

MSP360 has won our backup team. Seamless integration, always happy and available support, faster backups, all the time available backup, easy to manage, very less downtime in case of disaster.

What is your favorite aspect of this product?

Backups are fast. Support is very reliable and helpful. We can simply count on them in case of any issues. Also the training content is very helpful.

What do you dislike most about this product?

Precisely nothing to dislike as it has all the features we wanted in our company

What recommendations would you give to someone considering this product?

Easy to use, ease of access, simple GUI, Round the clock support function, backup are fast, also recovery is very fast

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Trustworthy

Chandan Y.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2025

Managed Backup Solution | MSP360

Likeliness to Recommend

10 /10

What differentiates MSP360 Managed Backup from other similar products?

MSP 360 provide a fully fledged Backup solution, also it gives a remote monitoring and patch management solution along with remote controlling capability in a single console

What is your favorite aspect of this product?

The backed-up data is fully secured and it maintains DATA integrity.

What do you dislike most about this product?

Nothing as of now.

What recommendations would you give to someone considering this product?

Absolutely yes, since it provides very good backup features along with restore capability supporting multiplatform either from source as endpoint to destination with multiple storage integration options.

Pros

Continually Improving Product
Enables Productivity
Trustworthy
Unique Features

MSP360 Managed Backup

What is MSP360 Managed Backup?

Company Details

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Awards & Recognition

2026 Emotional Footprint Champion

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

MSP360 Managed Backup Ratings

90 Likeliness to Recommend

98 Plan to Renew

86 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love MSP360 Managed Backup?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Auto-Discovery Automatically discovers physical and virtual machines as they come online, move, or change, and adds them to existing backup/replication schedules based on pre-

Physical and Virtual Machines Protection Back up and restore multiple types of physical machines (servers, storage systems, etc.), server platforms (Windows, Linux, HCI, etc.), and VMs (VMware, Hyper-V

Immutable Backups Configure selected backups to be immutable (can't be deleted or altered).

AI-Enabled Support Includes AI-enabled features such as an AI assistant, AI-generated analytics, etc.

Data Deduplication Deduplication of redundant data blocks is implemented by the solution. Deduplication can be at source, target, or globally (source and target).

File Explorer Granular Restore Individual files can be located and restored from backup media without the need for full system mounting and restore.

Integration With Storage Arrays Integrates with APIs from major storage vendors (NetApp, HP, Dell EMC) to leverage capabilities in these arrays such as data snapshots and replication.

PaaS Protection Protects PaaS workloads in public cloud environments (e.g., Azure, AWS, GCP).

Embedded Cybersecurity Cybersecurity features including anomaly detection (for source data and backups), four eyes principle (require 2 administrators to approve changes), and threat

Backup Monitoring and Reporting Backup and replication are continually monitored for status and effectiveness. Detailed reporting is available on successful and unsuccessful operations.

Application-Aware Processing Ensure a consistent application state and support granular restore for application data from core applications such as MS SQL, Oracle, MS Exchange, SharePoint

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Disaster Recovery Orchestration

MSP360 Managed Backup Screenshots

web panel

image-based backup wizard

file backup wizard

cloud storages

MSP360 Managed Backup Videos

MSP360 Backup: A Powerful Cross-Platform Backup and Disaster Recovery Solution

MSP360 Managed Backup Reviews

dev m.

Flexible backup for engineers

Likeliness to Recommend

Pros

Sanket K.

Why to worry when MSP360 is here

Likeliness to Recommend

Pros

Chandan Y.

Managed Backup Solution | MSP360

Likeliness to Recommend

Pros

Most Popular MSP360 Managed Backup Comparisons

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Backup Exec

1
Since last award

Feature Ratings

Auto-Discovery

Physical and Virtual Machines Protection

Immutable Backups

AI-Enabled Support

Data Deduplication

File Explorer Granular Restore

Integration With Storage Arrays

PaaS Protection

Embedded Cybersecurity

Backup Monitoring and Reporting

Application-Aware Processing

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Customization

Vendor Support

Ease of Data Integration

Availability and Quality of Training