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MSP360

MSP360 Managed Backup

Composite Score

9.0 /10

CX Score

9.2 /10

70 Reviews Write a Review

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What is MSP360 Managed Backup?

MSP360 Managed Backup (MBS) (formerly Cloudberry Lab) is an easy-to-use backup solution for Managed Service Providers and IT departments that require a centralized license and job management, monitoring, and reporting. MBS allows you to leverage AWS, Microsoft Azure, Backblaze B2, and Wasabi cloud storage to drive more revenue and deliver best-in-class data protection to your customers.

Company Details

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Awards & Recognition

MSP360 Managed Backup won the following awards in the Enterprise Backup category

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2026 Emotional Footprint Champion

Latest Award, 2026

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

Latest Award, 2026

2025 Data Quadrant Champion

2025

8 Top Rated Capabilities

6 Top Rated Features

2025

2025 Emotional Footprint Champion

2025

Product Impact

2025

2024 Data Quadrant Champion

2024

7 Top Rated Capabilities

8 Top Rated Features

2024

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

2024

7 Top Rated Capabilities

3 Top Rated Features

2023

MSP360 Managed Backup Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on MSP360 Managed Backup.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love MSP360 Managed Backup?

2% Negative

3% Neutral

95% Positive

Pros

Enables Productivity
Reliable
Effective Service
Saves Time

Feature Ratings

Average 86

Auto-Discovery

Physical and Virtual Machines Protection

Immutable Backups

AI-Enabled Support

Data Deduplication

File Explorer Granular Restore

Integration With Storage Arrays

PaaS Protection

Embedded Cybersecurity

Backup Monitoring and Reporting

Application-Aware Processing

Vendor Capability Ratings

Average 85

Ease of Implementation

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Customization

Vendor Support

Ease of Data Integration

Availability and Quality of Training

Also Featured in...

Disaster Recovery Orchestration

Score 8.8

View MSP360 Managed Backup in this category (opens in a new tab)

MSP360 Managed Backup Screenshots

MSP360 Managed Backup Videos

MSP360 Managed Backup Reviews

Donald B.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2024

Product works great for MSP providers

Likeliness to Recommend

10 /10

What differentiates MSP360 Managed Backup from other similar products?

Customer Service, quick customer service, well balanced price.

What is your favorite aspect of this product?

Very intuitive, does not require alot of babysitting. I get an report emailed with the results of the backup and the details right there,

What do you dislike most about this product?

more file restore options

What recommendations would you give to someone considering this product?

Great Product run a file back up aswell as a image and your golden

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cons

Less Transparent
Less Friendly Negotiation

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Aug 2024

MSP360 is a great solution for MSPs

Likeliness to Recommend

9 /10

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Unique Features

Rahul S.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2026

Simple Backup Management for MSPs

Likeliness to Recommend

9 /10

What differentiates MSP360 Managed Backup from other similar products?

MSP360 Managed Backup stands out for its simplicity, cloud flexibility, and MSP-focused design. It lets IT managers choose their own storage like AWS, Azure, or S3-compatible options, reducing vendor lock-in and cost. Compared to tools like Veeam Backup and Replication or Rubrik Security Cloud, it is easier to deploy and managed across multiple clients, offering solid backup features with lower operational overhead and predictable pricing.

What is your favorite aspect of this product?

If I had to pick one standout aspect of MSP360 Managed Backup, it would be the flexibility around storage. According to my point of view, not being locked into a single vendor’s cloud stack makes a real difference and we can route backups to AWS, Azure, or S3-compatible providers based on cost and compliance needs. That kind of control keeps the architecture simple while still leaving room to scale and optimize over time.

What do you dislike most about this product?

One thing that can feel limiting with MSP360 Managed Backup is that it prioritizes simplicity over deep enterprise features. If we are used to more advanced platforms like Rubrik Security Cloud or Veeam Backup and Replication, we may notice gaps in areas like highly automated disaster recovery workflows, richer analytics, or more sophisticated ransomware recovery capabilities. It gets the job done well for standard backup needs, but it can feel a but lightweight when we are managing complex, large-scale enterprise environments.

What recommendations would you give to someone considering this product?

If we are considering MSP360 Managed Backup, it’s a solid choice for IT teams or MSP’s that want simple, reliable backup management with flexible cloud storage and predictable costs. It’s easy to deploy and manage across multiple environments. However, if we need advanced disaster recovery, deeper automation, or enterprise-grade resilience, we may also want to evaluate options like Veeam Backup and Replication or Rubrik Security Cloud.

Pros

Helps Innovate
Enables Productivity
Effective Service
Inspires Innovation

MSP360 Managed Backup

What is MSP360 Managed Backup?

Company Details

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Awards & Recognition

2026 Emotional Footprint Champion

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

MSP360 Managed Backup Ratings

90 Likeliness to Recommend

98 Plan to Renew

86 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love MSP360 Managed Backup?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Auto-Discovery Automatically discovers physical and virtual machines as they come online, move, or change, and adds them to existing backup/replication schedules based on pre-

Physical and Virtual Machines Protection Back up and restore multiple types of physical machines (servers, storage systems, etc.), server platforms (Windows, Linux, HCI, etc.), and VMs (VMware, Hyper-V

Immutable Backups Configure selected backups to be immutable (can't be deleted or altered).

AI-Enabled Support Includes AI-enabled features such as an AI assistant, AI-generated analytics, etc.

Data Deduplication Deduplication of redundant data blocks is implemented by the solution. Deduplication can be at source, target, or globally (source and target).

File Explorer Granular Restore Individual files can be located and restored from backup media without the need for full system mounting and restore.

Integration With Storage Arrays Integrates with APIs from major storage vendors (NetApp, HP, Dell EMC) to leverage capabilities in these arrays such as data snapshots and replication.

PaaS Protection Protects PaaS workloads in public cloud environments (e.g., Azure, AWS, GCP).

Embedded Cybersecurity Cybersecurity features including anomaly detection (for source data and backups), four eyes principle (require 2 administrators to approve changes), and threat

Backup Monitoring and Reporting Backup and replication are continually monitored for status and effectiveness. Detailed reporting is available on successful and unsuccessful operations.

Application-Aware Processing Ensure a consistent application state and support granular restore for application data from core applications such as MS SQL, Oracle, MS Exchange, SharePoint

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Disaster Recovery Orchestration

MSP360 Managed Backup Screenshots

web panel

image-based backup wizard

file backup wizard

cloud storages

MSP360 Managed Backup Videos

MSP360 Backup: A Powerful Cross-Platform Backup and Disaster Recovery Solution

MSP360 Managed Backup Reviews

Donald B.

Product works great for MSP providers

Likeliness to Recommend

Pros

Cons

MSP360 is a great solution for MSPs

Likeliness to Recommend

Pros

Rahul S.

Simple Backup Management for MSPs

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Auto-Discovery

Physical and Virtual Machines Protection

Immutable Backups

AI-Enabled Support

Data Deduplication

File Explorer Granular Restore

Integration With Storage Arrays

PaaS Protection

Embedded Cybersecurity

Backup Monitoring and Reporting

Application-Aware Processing

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Customization

Vendor Support

Ease of Data Integration

Availability and Quality of Training