MSP360 Managed Backup Customer Reviews 2023

What is MSP360 Managed Backup?

MSP360 Managed Backup (MBS) (formerly Cloudberry Lab) is an easy-to-use backup solution for Managed Service Providers and IT departments that require a centralized license and job management, monitoring, and reporting. MBS allows you to leverage AWS, Microsoft Azure, Backblaze B2, and Wasabi cloud storage to drive more revenue and deliver best-in-class data protection to your customers.

Company Details

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MSP360 Managed Backup Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on MSP360 Managed Backup.

92 Likeliness to Recommend

Up 1
Since last award

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

Down 2
Since last award

Emotional Footprint Overview

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love MSP360 Managed Backup?

0% Negative

4% Neutral

96% Positive

Pros

Unique Features
Generous Negotitation
Transparent
Includes Product Enhancements

Feature Ratings

Average 87

Backup Automation

91

Backup of Cloud Based Data

91

Application Awareness

89

Replication for Long Term Storage and Disaster Recovery

88

Virtual Machine Backup

85

File Explorer Granular Restore

85

Backup Monitoring and Reporting

83

Replication for High Availability

82

Automated Backup Testing and Verification

82

Physical Backup for Multiple Platforms

80

Deduplication Implementation

80

Vendor Capability Ratings

Average 84

Ease of Implementation

100

Usability and Intuitiveness

100

Availability and Quality of Training

96

Breadth of Features

96

Business Value Created

96

Ease of Data Integration

96

Ease of IT Administration

96

Product Strategy and Rate of Improvement

96

Quality of Features

96

Vendor Support

96

Ease of Customization

92

MSP360 Managed Backup Reviews

Joe W.

Role: Information Technology
Industry: Telecommunications
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2023

Pricing is cheap, licencing is a little weird

Likeliness to Recommend

10 / 10

What differentiates MSP360 Managed Backup from other similar products?

Very cheap pricing

What is your favorite aspect of this product?

Can use your own storage

What do you dislike most about this product?

licencing is confusing

What recommendations would you give to someone considering this product?

get a cheap licence to test it out

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Anna N.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2023

Fabulous product!

Likeliness to Recommend

10 / 10

What differentiates MSP360 Managed Backup from other similar products?

It's user friendly features.

What is your favorite aspect of this product?

EVERYTHING

What do you dislike most about this product?

Not available

What recommendations would you give to someone considering this product?

Just do it

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Ian P.

Role: C-Level
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2023

Great product, made moving data very easy

Likeliness to Recommend

10 / 10

What differentiates MSP360 Managed Backup from other similar products?

Ease of use and wide compatibility

What is your favorite aspect of this product?

Simple interface

What do you dislike most about this product?

Could do with more tutorials for advanced use.

What recommendations would you give to someone considering this product?

It does what you want easily and efficiently

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

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MSP360 Managed Backup

MSP360 Managed Backup

What is MSP360 Managed Backup?

Company Details

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Awards & Recognition

MSP360 Managed Backup Ratings

92 Likeliness to Recommend

Up 1Since last award

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

Down 2Since last award

Emotional Footprint Overview

+97 Net Emotional Footprint

How much do users love MSP360 Managed Backup?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Backup Automation Solution automates backup, recovery and remediation tasks using RestAPI and CLI to integrate with 3rd party solutions, reduce cost and enforce standards.

Backup of Cloud Based Data In addition to targeting backups to the cloud, the solution also has the capability to back up primary data and services already in the cloud.

Application Awareness Application consistent backup and granular restore for application data from core applications such as MS SQL, Oracle, MS Exchange, MS SharePoint.

Replication for Long Term Storage and Disaster Recovery Onsite backup data is replicated and stored to a public cloud (AWS, Azure). Can also include restore-to-cloud capabilities for Disaster Recovery as a Service.

Virtual Machine Backup Automatically discovers and protects VMs as they come online, move, and change. Production VMs are replicated to a secondary data store.

File Explorer Granular Restore Individual files can be located and restored from backup media without the need for full system mounting and restore.

Backup Monitoring and Reporting Backup and replication are continually monitored for status and effectiveness. Detailed reporting is available on successful and unsuccessful operations.

Replication for High Availability Beyond secondary copy backup, the solution also manages replication of primary data host-to-host and site-to-site for live failover and high availability.

Automated Backup Testing and Verification Goes beyond monitoring whether backup jobs completed by verifying the integrity of data restoration.

Physical Backup for Multiple Platforms Backs up data and system info for non-virtualized systems. Primarily Windows and Linux servers but also, potentially, AIX, Unix and others.

Deduplication Implementation Deduplication of redundant data blocks is implemented by the solution. Deduplication can be at source, target, or globally (source and target).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

MSP360 Managed Backup Reviews

Joe W.

Pricing is cheap, licencing is a little weird

Likeliness to Recommend

Pros

Anna N.

Fabulous product!

Likeliness to Recommend

Pros

Ian P.

Great product, made moving data very easy

Likeliness to Recommend

Pros

Most Popular MSP360 Managed Backup Comparisons

Microsoft Azure Backup

Acronis Cyber Protect

Arcserve Backup

Veeam Availability Suite

Backup Exec

Zerto Platform

Up 1
Since last award

Down 2
Since last award

Feature Ratings

Backup Automation

Backup of Cloud Based Data

Application Awareness

Replication for Long Term Storage and Disaster Recovery

Virtual Machine Backup

File Explorer Granular Restore

Backup Monitoring and Reporting

Replication for High Availability

Automated Backup Testing and Verification

Physical Backup for Multiple Platforms

Deduplication Implementation

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Availability and Quality of Training

Breadth of Features

Business Value Created

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Quality of Features

Vendor Support

Ease of Customization