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MSP360

MSP360 Managed Backup

Composite Score

9.0 /10

CX Score

9.2 /10

65 Reviews Write a Review

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What is MSP360 Managed Backup?

MSP360 Managed Backup (MBS) (formerly Cloudberry Lab) is an easy-to-use backup solution for Managed Service Providers and IT departments that require a centralized license and job management, monitoring, and reporting. MBS allows you to leverage AWS, Microsoft Azure, Backblaze B2, and Wasabi cloud storage to drive more revenue and deliver best-in-class data protection to your customers.

Company Details

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Awards & Recognition

MSP360 Managed Backup won the following awards in the Enterprise Backup category

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2025 Data Quadrant Champion

Latest Award, 2025

8 Top Rated Capabilities

6 Top Rated Features

Latest Award, 2025

2025 Emotional Footprint Champion

2025

Product Impact

2025

2024 Data Quadrant Champion

2024

7 Top Rated Capabilities

8 Top Rated Features

2024

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

2024

7 Top Rated Capabilities

3 Top Rated Features

2023

MSP360 Managed Backup Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on MSP360 Managed Backup.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love MSP360 Managed Backup?

2% Negative

4% Neutral

94% Positive

Pros

Enables Productivity
Reliable
Effective Service
Saves Time

Feature Ratings

Average 88

Auto-Discovery

100

Data Encryption

100

Continuous Data Protection

100

Configurable Backup

100

Immutable Backups

100

Backup Verification and Testing

100

Embedded Cybersecurity

100

AI-Enabled Support

100

Infrastructure as a Service

100

Application Data Consistency

100

On-Prem and Cloud Targets

100

Vendor Capability Ratings

Average 85

Ease of Implementation

Business Value Created

Ease of IT Administration

Quality of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Customization

Breadth of Features

Ease of Data Integration

Vendor Support

Availability and Quality of Training

Also Featured in...

Disaster Recovery Orchestration

Score 8.8

View MSP360 Managed Backup in this category (opens in a new tab)

MSP360 Managed Backup Screenshots

MSP360 Managed Backup Videos

MSP360 Managed Backup Reviews

Bianca A.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2020

Effective program for data backup.

Likeliness to Recommend

9 /10

What differentiates MSP360 Managed Backup from other similar products?

Cloudberry differs from the rest because it gives its users the flexibility of being able to carry out a configuration that gives them a programmed backup so that they do not need to have to carry out said process manually, said backup process is carried out in real time so that constantly all important business data is being backed up in the cloud, the stored data is easy to find so that in case of an emergency you can have it in the shortest possible time, in addition the user can store your data in different providers in cloud .

What is your favorite aspect of this product?

One of the first aspects that I like about this software is that it gives the user the flexibility to choose where to store the backup copies, which gives the advantage of being able to access them from anywhere and when desired, on the other hand when You pay for your service You pay only for what is used, that is, only for the storage space used, plus it gives a long list of cloud providers to choose from.

What do you dislike most about this product?

Configuring the backup carried out in the cloud can be somewhat complex, so I would say that this is one of the negative aspects of the software, in addition to using a backup in the cloud and not physically has its pros and cons so It is good that the user is clear about this.

What recommendations would you give to someone considering this product?

I recommend that the user assesses well what is the advantage of a storage in the cloud or in a physical way so that he can choose which is the one that best suits his needs, both are functional since in case of some disaster he can protect his company from Data loss.

Pros

Saves Time
Acts with Integrity
Helps Innovate
Continually Improving Product

MSP360 Managed Backup

What is MSP360 Managed Backup?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

MSP360 Managed Backup Ratings

90 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love MSP360 Managed Backup?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Auto-Discovery Automatically discovers physical and virtual machines as they come online, move, or change, and adds them to existing backup/replication schedules based on pre-

Data Encryption Encrypt data in flight and at rest.

Continuous Data Protection For selected systems, changed data is replicated continuously to enable near-zero data loss (i.e., less than 30 seconds).

Configurable Backup Configure backups for specific data sources and targets to meet recovery requirements.

Immutable Backups Configure selected backups to be immutable (can't be deleted or altered).

Backup Verification and Testing Verifies backups (e.g., completion, accuracy, not corrupted) and enables non-disruptive restore testing (e.g., in a non-production environment).

Embedded Cybersecurity Cybersecurity features including anomaly detection (for source data and backups), four eyes principle (require 2 administrators to approve changes), and threat

AI-Enabled Support Includes AI-enabled features such as an AI assistant, AI-generated analytics, etc.

Infrastructure as a Service Protects IaaS workloads in public cloud environments (e.g., Azure, AWS, GCP).

Application Data Consistency Ensure recovered transaction data is in sync across relevant applications.

On-Prem and Cloud Targets Restore workloads to on-prem or cloud targets.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Disaster Recovery Orchestration

MSP360 Managed Backup Screenshots

web panel

image-based backup wizard

file backup wizard

cloud storages

MSP360 Managed Backup Videos

MSP360 Backup: A Powerful Cross-Platform Backup and Disaster Recovery Solution

MSP360 Managed Backup Reviews

Bianca A.

Effective program for data backup.

Likeliness to Recommend

Pros

Most Popular MSP360 Managed Backup Comparisons

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1
Since last award

Feature Ratings

Auto-Discovery

Data Encryption

Continuous Data Protection

Configurable Backup

Immutable Backups

Backup Verification and Testing

Embedded Cybersecurity

AI-Enabled Support

Infrastructure as a Service

Application Data Consistency

On-Prem and Cloud Targets

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Ease of IT Administration

Quality of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Customization

Breadth of Features

Ease of Data Integration

Vendor Support

Availability and Quality of Training