Mixmax Customer Reviews 2024

Mixmax

8.7 /10

56 Reviews Write a Review

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What is Mixmax?

Get more replies, book more meetings, and ensure nothing falls through the cracks.

Company Details

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Awards & Recognition

Mixmax won the following awards in the Sales Engagement Platforms category

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3 Top Rated Capabilities

5 Top Rated Features

2023

5 Top Rated Capabilities

8 Top Rated Features

2022

Mixmax Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Mixmax.

90 Likeliness to Recommend

3
Since last award

92 Plan to Renew

3
Since last award

83 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Mixmax?

3% Negative

4% Neutral

93% Positive

Pros

Enables Productivity
Saves Time
Respectful
Reliable

Feature Ratings

Average 84

E-Mail Integration

E-Mail Campaign Management

CRM Integration

Omnichannel Campaign Management

Workflow Automation

Internal Sales Collaboration

Pipeline Management

Conversation Coaching

Sales Analytics

Next-Best-Action Recommendations

Dialer Integration

Vendor Capability Ratings

Average 82

Ease of IT Administration

Ease of Implementation

Availability and Quality of Training

Breadth of Features

Quality of Features

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Vendor Support

Business Value Created

Ease of Data Integration

Mixmax Reviews

Paul F.

Role: C-Level
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

It does what is says!

Likeliness to Recommend

8 /10

What differentiates Mixmax from other similar products?

Easy to set up, very easy to manage, great integration with the G-Suite.

What is your favorite aspect of this product?

Workflow automation + email campaign management/sequences

What do you dislike most about this product?

The lack of innovation

What recommendations would you give to someone considering this product?

If you are in sales and do a lot of outbound emailing, this is definitely a tool you should consider.

Pros

Trustworthy
Fair
Saves Time
Friendly Negotiation

Cons

Less Effective Service
Less Efficient Service

Tobi L.

Role: C-Level
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

Super effective, price-friendly for starters

Likeliness to Recommend

10 /10

What differentiates Mixmax from other similar products?

I haven't used any other full-scale CRM products, but in terms of the features I used the most (scheduling and email sequencing), Mixmax is one of the few out there that's easy to set up and integrates quite nicely with Gmail. The dashboard is intuitive to navigate and use, and the team is always trying to make improvements.

What is your favorite aspect of this product?

My favourite aspect of the product is the email template feature.

What do you dislike most about this product?

I think the user experience for some sections of the product could be a lot better e.g. the calendar scheduling frontend and backend pages. Compared to other tools out there, the mixmax scheduling feature can come off as a little "clunky".

What recommendations would you give to someone considering this product?

If you're looking for a tool to supercharge and scale how you manage your emails in terms of scheduling, email campaigns, and sales reach-outs, while keeping your team small, Mixmax is the way to go.

Pros

Enables Productivity
Saves Time
Helps Innovate
Continually Improving Product

Paul B.

Role: C-Level
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

Great and easy to use product

Likeliness to Recommend

10 /10

What differentiates Mixmax from other similar products?

Easy to use and implement. You have have things up and running in a matter of minutes.

What is your favorite aspect of this product?

Workflow automation

What do you dislike most about this product?

Not that innovative anymore. Been using it for well over 5 years and other systems are innovating at a much higher speed in my opinion.

What recommendations would you give to someone considering this product?

Test it out and do a trail, it's very easy to set up.

Pros

Reliable
Effective Service
Performance Enhancing
Enables Productivity

Cons

Commodity Features

Mixmax

What is Mixmax?

Company Details

Need Assistance?

Awards & Recognition

Mixmax Ratings

90 Likeliness to Recommend

3 Since last award

92 Plan to Renew

3 Since last award

83 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Mixmax?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

E-Mail Integration The solution provides the ability to send and receive emails via an integrated email client, such as Outlook, or Gmail, or through the tool.

E-Mail Campaign Management The ability to execute segmented outbound e-mail campaigns to leads and prospects, leverage pre-generated e-mail templates, track and report campaign metrics.

CRM Integration The solution provides lockstep integration with popular CRM (or CDP) vendors.

Omnichannel Campaign Management The solution provides the ability to manage prospect conversations via other channels such as live chat, social and SMS.

Workflow Automation Provides a business rules engine for managing outbound lead generation campaigns, inbound prospect communication and routing of leads to qualified sales agents.

Internal Sales Collaboration The ability to allow sales representatives and their managers to comment on or provide annotations on objects such as call transcripts or emails.

Pipeline Management The solution provides the ability to capture and track prospects throughout the sales lifecycle from initial unqualified lead to conversion.

Conversation Coaching Recordings can be ingested from traditional telephony systems or services such as WebEx, Teams or Zoom.

Sales Analytics Provides dashboards, reporting and analytics tools for managing outbound lead generation campaigns, inbound prospect communications and pipeline tracking.

Next-Best-Action Recommendations Suggest recommended actions or next steps to sales representatives i.e. e-mail content, phone touchpoints or objection handling scripts to maximize close rates.

Dialer Integration The solution provides the ability to integrate with telephony dialer systems to queue and manage outbound call campaigns.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Mixmax Reviews

Paul F.

It does what is says!

Likeliness to Recommend

Pros

Cons

Tobi L.

Super effective, price-friendly for starters

Likeliness to Recommend

Pros

Paul B.

Great and easy to use product

Likeliness to Recommend

Pros

Cons

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Feature Ratings

E-Mail Integration

E-Mail Campaign Management

CRM Integration

Omnichannel Campaign Management

Workflow Automation

Internal Sales Collaboration

Pipeline Management

Conversation Coaching

Sales Analytics

Next-Best-Action Recommendations

Dialer Integration

Vendor Capability Ratings

Ease of IT Administration

Ease of Implementation

Availability and Quality of Training

Breadth of Features

Quality of Features

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Vendor Support

Business Value Created

Ease of Data Integration