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Miva Inc

Miva

Composite Score

6.7 /10

CX Score

6.8 /10

24 Reviews Write a Review

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What is Miva?

Miva believes that all online businesses should have access to a scalable ecommerce platform that can meet their unique business requirements. Miva offers PCI compliant ecommerce, hosting, and custom website design and development solutions. Miva customers have processed over $100 billion in online sales since 1997.

Company Details

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Awards & Recognition

Miva won the following awards in the B2C eCommerce category

Filter By

1 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2025

Conflict Resolution

2025

Service Experience
Conflict Resolution

2023

0 Top Rated Capabilities

1 Top Rated Features

2022

Service Experience
Conflict Resolution

2022

Miva Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Miva.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

79 Likeliness to Recommend

1
Since last award

76 Plan to Renew

6
Since last award

76 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+74 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Miva?

0% Negative

20% Neutral

80% Positive

Pros

Saves Time
Respectful
Trustworthy
Efficient Service

Cons

Charges for Enhancements

Feature Ratings

Average 73

Payment Processing

Content Management

Order Portal

Catalog Management

Order Management

Microsite Management

Predictive Recommendations

Retargeting Capabilities

Integrated Search

Content Localization

Reporting and Analytics

Vendor Capability Ratings

Average 72

Vendor Support

Business Value Created

Ease of Data Integration

Ease of Implementation

Quality of Features

Ease of IT Administration

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Usability and Intuitiveness

Also Featured in...

B2B eCommerce

Score 6.7

View Miva in this category (opens in a new tab)

Miva Reviews

Shashank K.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2021

Best to use, Simple and easy

Likeliness to Recommend

8 /10

What differentiates Miva from other similar products?

Quality, Designed

What is your favorite aspect of this product?

Simple to use

What do you dislike most about this product?

More Specifically designed

What recommendations would you give to someone considering this product?

Best in market

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Mike S.

Role: Sales Marketing
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2021

Easy, simple, and highly recommended!

Likeliness to Recommend

5 /10

What differentiates Miva from other similar products?

It was always very simple to use.

What is your favorite aspect of this product?

I liked bring able to control store inventory.

What do you dislike most about this product?

It was a little old fashioned looking.

What recommendations would you give to someone considering this product?

It’s a simple product but very solid.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Prachi M.

Role: Information Technology
Industry: Education
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2021

Support was really good.

Likeliness to Recommend

7 /10

What differentiates Miva from other similar products?

Miva is cost effective ecommerce solution for some business

What is your favorite aspect of this product?

Shopping cart configuration is simple

What do you dislike most about this product?

Doesn't have too many feature for shopping cart.

What recommendations would you give to someone considering this product?

This product is simple ecommerce solution for small companies

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Miva

What is Miva?

Company Details

Book a Free Demo Today!

Awards & Recognition

Miva Ratings

79 Likeliness to Recommend

1 Since last award

76 Plan to Renew

6 Since last award

76 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+74 Net Emotional Footprint

How much do users love Miva?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Content Management Includes collaboration, check-in/check-out, and version control.

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Order Management Includes order entry, order processing, order tracking, and parts management.

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Content Localization The solution provides support for multiple languages and currencies.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Also Featured in...

B2B eCommerce

Miva Reviews

Shashank K.

Best to use, Simple and easy

Likeliness to Recommend

Pros

Mike S.

Easy, simple, and highly recommended!

Likeliness to Recommend

Pros

Prachi M.

Support was really good.

Likeliness to Recommend

Pros

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Feature Ratings

Payment Processing

Content Management

Order Portal

Catalog Management

Order Management

Microsite Management

Predictive Recommendations

Retargeting Capabilities

Integrated Search

Content Localization

Reporting and Analytics

Vendor Capability Ratings

Vendor Support

Business Value Created

Ease of Data Integration

Ease of Implementation

Quality of Features

Ease of IT Administration

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Usability and Intuitiveness