Microsoft Intune Logo Award Winner Product Badge
Microsoft Intune Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Intune

Composite Score
8.6 /10
CX Score
8.8 /10
Category
Microsoft Intune
8.6 /10

What is Microsoft Intune?

Simplify modern workplace management and achieve digital transformation with Microsoft Intune. Create the most productive Microsoft 365 environment for users to work on devices and apps they choose, while protecting data.

Company Details


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Awards & Recognition

Microsoft Intune won the following awards in the Unified Endpoint Management category

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Microsoft Intune Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Intune.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

100 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Intune?

3% Negative
3% Neutral
94% Positive

Pros

  • Enables Productivity
  • Security Protects
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 80

No User Interruption

89

Mass Enrollment

89

Kiosk Management

89

Real-Time Automation

83

Real-Time Resolution

83

Mobile Device Management (MDM)

82

Application Management

81

Manage All User Endpoints

81

Remote Support

81

No Remote Control

81

Custom Commands

81

Vendor Capability Ratings

Average 78

Ease of IT Administration

84

Business Value Created

83

Breadth of Features

82

Quality of Features

81

Product Strategy and Rate of Improvement

80

Ease of Implementation

78

Usability and Intuitiveness

77

Ease of Data Integration

77

Availability and Quality of Training

75

Ease of Customization

73

Vendor Support

71

Microsoft Intune Reviews

Harold W.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

Comprehensive Overview of Microsoft Intune.

Likeliness to Recommend

10 /10

What differentiates Microsoft Intune from other similar products?

Microsoft Intune excels because of its seamless connection with Microsoft 365 and the reinforcement of a synergistic solution to manage devices and secure the company’s data. The integration of Intune can allow organizations to manage applications and devices from a single interface, hence, making the management process simple.

What is your favorite aspect of this product?

For me, Microsoft Intune’s usability is very pleasant, for instance its intuitive interface, allowing to manage devices and applications much easier. Administrators can effectively manage and configure settings due to the user-friendly dashboard that arranges all functionalities. Intune’s clean structure allows new users to be on board more quickly and enhances overall productivity.

What do you dislike most about this product?

Those organisations who are unable to have access to dedicated IT expertise may find the setup process of Microsoft Intune immensely challenging. Initial configuration may be resource-draining, and may sometimes lead to deployment pitfalls and end-users’ frustrations as they are introduced into the system.

What recommendations would you give to someone considering this product?

Any organisation considering the application of Microsoft Intune needs to examine its special needs and existing technology configuration. Ensure that there is in-depth examination of organisational needs with regards to device management in order to ensure that Intune addresses them and increases efficiency.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Yash S.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2026

Simplifying Endpoint Management Securely

Likeliness to Recommend

9 /10

What differentiates Microsoft Intune from other similar products?

The advantage is its ability to support both company-owned and personal device without making management overly complicate. Creating compliance policies deploying applications, enforcing security settings, and remotely troubleshooting devices can all be handle from one place. And what differentiates Microsoft Intune from many similar products is how well it combines endpoint management, device security, and application management into a single cloud-based platform.

What is your favorite aspect of this product?

The feature I value is the strong integration with the Microsoft ecosystem. Since many organizations already use Microsoft 365, Microsoft Entra ID, and Microsoft Defender, Intune fits naturally into existing IT environments without requiring complicated integration. And my favorite aspect of Microsoft Intune is how it simplifies endpoint management while keeping security at the center of everything.

What do you dislike most about this product?

The area that could be improved is troubleshooting and reporting. When a device does not receive a policy, fails to install an application, or reports a compliance issue, identifying the root cause is not always straightforward. And what I dislike Microsoft Intune is the initial setup can be more time-consuming than many people expected.

What recommendations would you give to someone considering this product?

The recommendation is to make full use of Intune’s integration with Microsoft Entra ID, Microsoft Defender, and other Microsoft security services instead of using it only for basic device management. And I would also recommend Microsoft Intune to ant organization looking for a reliable cloud-based endpoint management solution, especially of it already uses Microsoft 365 services.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Inspires Innovation
  • Caring

Cons

  • Less Transparent

Raju R.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2026

Modern Cloud-Based Endpoint Management

Likeliness to Recommend

10 /10

What differentiates Microsoft Intune from other similar products?

The key difference is that Intune removes much of the dependancy on on-premises infrastructure and there is no need of dedicated management servers or complex hierarchical setups to push policies. Everything is handled through the cloud, which makes it easier to scale across distributed environments and manage remote or hybrid workforces. And another major advantage of Intune is its deep integration with other Microsoft services.

What is your favorite aspect of this product?

The strong point is its reduction in operational overhead. In older setups, a system engineer would often spend a lot of time maintaining infrastructure just to support endpoint management like server, updates, connectivity issues, and so on. And the thing that stands out is the way access decisions are no longer just about whether a device is known or trusted but whether the user and device together meet certain conditions at that moment.

What do you dislike most about this product?

The point of friction is the pace of change and Intune evolved quickly, which is generally a good thing, but it also means features, settings, and behaviours can shift over time. And a lot of the management experience is intentionally abstracted, which is great when things are working normally, but it becomes less convenient when we need to understand why something failed.

What recommendations would you give to someone considering this product?

I would advise going in with the right expectations. Intune is not a deep control, everything-customisable type of tool like traditional on-prem endpoint management systems. Instead, it’s built around abstraction and policy-driven management. That means we gain scalability and simplicity but we may lose some granular control and direct visibility when things go wrong. And i would also say Intune is a strong choice if our organisation is moving toward a cloud-first or hybrid work model, especially if we’re already invested in the Microsoft ecosystem.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Efficient Service

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