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Microsoft Corporation

Microsoft Forms

Composite Score

8.8 /10

CX Score

9.3 /10

155 Reviews Write a Review

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What is Microsoft Forms?

Easily create surveys to collect customer feedback, measure employee satisfaction, and organize team events. Microsoft Forms is simple to use, works on any web browser, and comes with themes and question branching so you won't have to do a lot of work to get to a great survey. Quickly create quizzes to measure student knowledge, evaluate class progress, and focus on topics that need improvement. Microsoft Forms lets you assign points for automatic grading and give explanations for further instruction, so quizzing students is easier than ever. Find out what the class thinks of your trip idea, where the team wants to meet, or how presentation attendees feel.

Company Details

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Awards & Recognition

Microsoft Forms won the following awards in the Survey Software category

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2026 Emotional Footprint Champion

Latest Award, 2026

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

Latest Award, 2026

2025 Data Quadrant Champion

2025

5 Top Rated Capabilities

0 Top Rated Features

2025

2025 Emotional Footprint Champion

2025

Service Experience
Product Impact
Conflict Resolution

2025

2024 Data Quadrant Champion

2024

2 Top Rated Capabilities

0 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

1 Top Rated Capabilities

1 Top Rated Features

2022

Contract Negotiation

2022

Microsoft Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Forms?

2% Negative

1% Neutral

97% Positive

Pros

Trustworthy
Reliable
Enables Productivity
Client Friendly Policies

Feature Ratings

Average 81

Branching and Logic

Role and User Management

Questionnaire Design/Survey Builder

Customizable Branding

Templates & Question Library

Mobile Support

Collaboration

APIs and Integration

Multi-Channel Distribution

3rd-Party Integrations

Data Analysis and Visualization

Vendor Capability Ratings

Average 83

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Availability and Quality of Training

Ease of Customization

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Data Integration

Quality of Features

Vendor Support

Breadth of Features

Also Featured in...

Online Forms

Score 8.8

View Microsoft Forms in this category (opens in a new tab)

Microsoft Forms Reviews

Leslie B.

Role: Sales Marketing
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Has shortcomings, but my survey tool of choice.

Likeliness to Recommend

8 /10

What differentiates Microsoft Forms from other similar products?

Microsoft Forms integrates seamlessly with Excel, which is another Microsoft product. Having Microsoft Forms integrating with Excel makes it convenient for me to export my survey results into .xls format ( the standard format for Excel files ). In my opinion, the .xls format is the best format in which data can be analyzed on a spreadsheet.

What is your favorite aspect of this product?

I am a huge fan of Microsoft Forms password protection functionality. This gives my surveys an extra level of protection when sharing surveys with targeted respondents. Ensuring that incase the survey gets into the wrong hands, the need for a password creates an extra level of difficulty to prevent unauthorized persons access to my surveys.

What do you dislike most about this product?

Using Microsoft Forms on a mobile device is difficult. This is because there is no mobile application , through which I am able to access Microsoft Forms and create, edit surveys on the move.

What recommendations would you give to someone considering this product?

Microsoft Forms is a reliable surveying form tool in my opinion. It does have weaknesses though, such as poor collaboration for group work and of course as stated above , the absence of a mobile app.

Pros

Reliable
Performance Enhancing
Enables Productivity
Security Protects

Edgar Raphael S.

Role: Sales Marketing
Industry: Transportation
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2024

“Great for surveys “

Likeliness to Recommend

10 /10

What differentiates Microsoft Forms from other similar products?

Easy to use and customize Friendly to new users

What is your favorite aspect of this product?

It’s ability to generate good rich data boards

What do you dislike most about this product?

Not easy to customize

What recommendations would you give to someone considering this product?

A must have for any researcher

Pros

Helps Innovate
Reliable
Unique Features
Efficient Service

Edem Aurelius K.

Role: Industry Specific Role
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2023

Versatile tool for creating surveys and quizzes

Likeliness to Recommend

10 /10

What differentiates Microsoft Forms from other similar products?

Definitely its Integration with Microsoft 365

What is your favorite aspect of this product?

User-friendly interface and ease of use. The new custom theme are also really cool.

What do you dislike most about this product?

Mobile version interface can be improved. Not the best experience.

What recommendations would you give to someone considering this product?

Define your survey objectives clearly and clearly make use of the branching feature. For analysis, you will definitely need Power BI or another analysis tool for advanced analysis.

Pros

Reliable
Enables Productivity
Helps Innovate
Continually Improving Product

Microsoft Forms

What is Microsoft Forms?

Company Details

Need Assistance?

Awards & Recognition

2026 Emotional Footprint Champion

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

Microsoft Forms Ratings

88 Likeliness to Recommend

97 Plan to Renew

86 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Microsoft Forms?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Branching and Logic Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Role and User Management Enable different levels of access and permissions based on role.

Questionnaire Design/Survey Builder Create a variety of question formats including multiple choice, check box, open answers, drag and drop technology, rating scales, and auto-fill.

Customizable Branding Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Templates & Question Library Tool provides a set of pre-made templates and questions to select from to simplify survey build.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Collaboration Invite people to review or edit the survey before sending them out.

APIs and Integration Has inbuilt APIs allowing access to the database layer without having to go through JDBC/ODBC.

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

3rd-Party Integrations Integration with 3rd Party platforms (Zoho Products, MailChimp, Eventbrite, Google Sheet, Zendesk, Slack, Shopify, Webhooks etc.)

Data Analysis and Visualization Ability to plot or graph the data in a visual format, such as line charts or pie graphs.​

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Also Featured in...

Online Forms

Microsoft Forms Reviews

Leslie B.

Has shortcomings, but my survey tool of choice.

Likeliness to Recommend

Pros

Edgar Raphael S.

“Great for surveys “

Likeliness to Recommend

Pros

Edem Aurelius K.

Versatile tool for creating surveys and quizzes

Likeliness to Recommend

Pros

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Feature Ratings

Branching and Logic

Role and User Management

Questionnaire Design/Survey Builder

Customizable Branding

Templates & Question Library

Mobile Support

Collaboration

APIs and Integration

Multi-Channel Distribution

3rd-Party Integrations

Data Analysis and Visualization

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Availability and Quality of Training

Ease of Customization

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Data Integration

Quality of Features

Vendor Support

Breadth of Features