Microsoft Forms Logo Award Winner Product Badge
Microsoft Forms Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Forms

Composite Score
8.8 /10
CX Score
9.2 /10
Category
Microsoft Forms
8.8 /10

What is Microsoft Forms?

Easily create surveys to collect customer feedback, measure employee satisfaction, and organize team events. Microsoft Forms is simple to use, works on any web browser, and comes with themes and question branching so you won't have to do a lot of work to get to a great survey. Quickly create quizzes to measure student knowledge, evaluate class progress, and focus on topics that need improvement. Microsoft Forms lets you assign points for automatic grading and give explanations for further instruction, so quizzing students is easier than ever. Find out what the class thinks of your trip idea, where the team wants to meet, or how presentation attendees feel.

Company Details


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Awards & Recognition

Microsoft Forms won the following awards in the Survey Software category

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Microsoft Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Forms?

1% Negative
1% Neutral
98% Positive

Pros

  • Trustworthy
  • Enables Productivity
  • Client Friendly Policies
  • Acts with Integrity

Feature Ratings

Average 81

Role and User Management

84

Branching and Logic

84

Questionnaire Design/Survey Builder

83

Mobile Support

82

Templates & Question Library

82

Customizable Branding

81

Collaboration

80

APIs and Integration

78

Multi-Channel Distribution

78

Data Analysis and Visualization

77

3rd-Party Integrations

76

Vendor Capability Ratings

Average 83

Ease of Implementation

89

Business Value Created

86

Usability and Intuitiveness

86

Availability and Quality of Training

83

Ease of Customization

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Quality of Features

81

Vendor Support

80

Ease of Data Integration

80

Breadth of Features

78

Microsoft Forms Reviews

Nachiket P.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Easy to learn survey builder for corporates

Likeliness to Recommend

10 /10

What differentiates Microsoft Forms from other similar products?

Microsoft Forms can easily embed Sharepoint video links securely. Other similar products require the video link to be available in public domains like Youtube, which can be harmful from a security perspective. This feature differentiates Microsoft Forms from other similar products.

What is your favorite aspect of this product?

Microsoft Forms offers multiple cool features. Among these, the feature which I like the most is branching. Branching helps present if-else scenarios to the end user and helps the survey creator embed all possible scenarios in the Forms. It helps the creator understand the reasons behind the like/dislike for particular features for which the product is floated, and also gain inputs from the respondent on what could be improvised further. Another feature that I like in Microsoft Forms is the ability to embed video files in the Form. This increases the impact of communication multi-fold and helps the respondent make well-informed choices.

What do you dislike most about this product?

Microsoft Forms currently has basic capabilities and would need further enhanced capabilities to be the most preferred choice for survey creators. It would be helpful if auto-reminders are sent to the ones with whom the survey link is shared via email so that the response rates would boost up. It would further help if the text responses could be analyzed for sentiment to identify whether feedback was more on the positive or negative side.

What recommendations would you give to someone considering this product?

I would recommend people use Microsoft Forms for conducting surveys if they are not too tech and UI savvy. Microsoft Forms offers a simple-to-use template with a couple of question formats that encompass most of the question formats one can think of. The ability to analyze survey results and export them in Excel for further data manipulation is an added plus.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy

Parth K.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

Advanced data collection and usage methods

Likeliness to Recommend

9 /10

What differentiates Microsoft Forms from other similar products?

The best part about Microsoft Forms unlike other tools is that you can use it anywhere. Use it internally as an employee survey or post it on your website and get very readable data that can be presented to others.

What is your favorite aspect of this product?

it is user-friendly with many options to make effective surveys, quizzes, polls and data integration with multiple users through invite links. There are also several options for analyzing the collected data.

What do you dislike most about this product?

There is nothing to dislike about Microsoft Forms. So far, no matter what features I have used while creating Microsoft forms, like collecting feedback and I have also filled out many Microsoft forms to give my feedback.

What recommendations would you give to someone considering this product?

I have tried it once, but now there are much better options on the market.

Pros

  • Reliable
  • Enables Productivity
  • Efficient Service
  • Inspires Innovation

Jeffrey A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2022

Microsoft Forms ticks the boxes.

Likeliness to Recommend

9 /10

What differentiates Microsoft Forms from other similar products?

Ease of use with Office 365

What is your favorite aspect of this product?

It's simple to use for survey, at least for the most part.

What do you dislike most about this product?

Nothing really to be honest. 2 years ago, yea, a couple, but now, well. . . . I think it's doing just fine.

What recommendations would you give to someone considering this product?

It's a great product really, but you have to subscribe to Office 365.

Pros

  • Reliable
  • Enables Productivity
  • Saves Time
  • Generous Negotitation

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