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Microsoft Corporation

Microsoft Forms

Composite Score

8.8 /10

CX Score

9.2 /10

146 Reviews Write a Review

Claim Software

What is Microsoft Forms?

Easily create surveys to collect customer feedback, measure employee satisfaction, and organize team events. Microsoft Forms is simple to use, works on any web browser, and comes with themes and question branching so you won't have to do a lot of work to get to a great survey. Quickly create quizzes to measure student knowledge, evaluate class progress, and focus on topics that need improvement. Microsoft Forms lets you assign points for automatic grading and give explanations for further instruction, so quizzing students is easier than ever. Find out what the class thinks of your trip idea, where the team wants to meet, or how presentation attendees feel.

Company Details

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Awards & Recognition

Microsoft Forms won the following awards in the Survey Software category

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2025 Data Quadrant Champion

Latest Award, 2025

5 Top Rated Capabilities

0 Top Rated Features

Latest Award, 2025

2025 Emotional Footprint Champion

2025

Service Experience
Product Impact
Conflict Resolution

2025

2024 Data Quadrant Champion

2024

2 Top Rated Capabilities

0 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

1 Top Rated Capabilities

1 Top Rated Features

2022

Contract Negotiation

2022

Microsoft Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Forms?

1% Negative

2% Neutral

97% Positive

Pros

Trustworthy
Reliable
Enables Productivity
Acts with Integrity

Feature Ratings

Average 81

Role and User Management

Branching and Logic

Questionnaire Design/Survey Builder

Mobile Support

Templates & Question Library

Customizable Branding

Collaboration

APIs and Integration

Multi-Channel Distribution

Data Analysis and Visualization

3rd-Party Integrations

Vendor Capability Ratings

Average 83

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Availability and Quality of Training

Ease of Customization

Ease of IT Administration

Product Strategy and Rate of Improvement

Vendor Support

Quality of Features

Ease of Data Integration

Breadth of Features

Also Featured in...

Online Forms

Score 8.9

View Microsoft Forms in this category (opens in a new tab)

Microsoft Forms Reviews

Yukio T.

Role: Finance
Industry: Electronics
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2023

Data Collection and Analysis with Microsoft Forms

Likeliness to Recommend

9 /10

What differentiates Microsoft Forms from other similar products?

Microsoft Forms is a reliable tool that generates surveys and gathers customer feedback, which is important for financial decision-making. It stands out from its competitors because it integrates effortlessly with Microsoft 365, providing an interconnected space for collecting and analyzing data. Real-time response monitoring is a distinctive feature that allows instant access to critical data. Automatic grading makes Microsoft Forms suitable for quizzes, saving time and effort. Microsoft Forms is a powerful and user-friendly tool that provides extensive data collection, valuable insights, and seamless integration with Microsoft 365.

What is your favorite aspect of this product?

Microsoft Forms has a user-friendly interface, making it easy for users from different backgrounds to create, disseminate, and analyze surveys. It also allows for data export to Excel, enabling advanced statistical analysis and presentations. Its adaptability allows it to be used on any device, which is convenient. Digitizing the process of gathering customer feedback and using it to inform strategy can significantly improve the efficiency of financial decision-making. Its many capabilities go beyond just collecting data, making it critical for anyone looking to gain valuable insights into customers.

What do you dislike most about this product?

However, Microsoft Forms has limited analytical capabilities, requiring users to export data to tools like Excel for complex statistical analysis. Improving this would help make data interpretation more efficient.

What recommendations would you give to someone considering this product?

I highly recommend using Microsoft Forms for its simplicity, effectiveness, and integration with the Microsoft ecosystem. It's especially helpful for those who require an easy-to-use tool to understand their customer base, develop strategies, and make informed decisions. Capturing timely and significant customer insights for financial planning purposes is crucial for professionals across various fields. Its ability to aid in data-driven decision-making sets it apart from other survey tools in a highly competitive market.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Nathalie G.

Role: Information Technology
Industry: Transportation
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2023

Really good product

Likeliness to Recommend

10 /10

What differentiates Microsoft Forms from other similar products?

You have a lot of solutions with 1 license.

What is your favorite aspect of this product?

This product is really easy to use. You don't need a lot of training in order to create a form.

What do you dislike most about this product?

Could have more options and more flexibility

What recommendations would you give to someone considering this product?

Really good product for the price

Pros

Respectful
Helps Innovate
Continually Improving Product
Reliable

Rene W.

Role: Consultant
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2023

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Microsoft Forms

What is Microsoft Forms?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

Microsoft Forms Ratings

88 Likeliness to Recommend

96 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Microsoft Forms?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Role and User Management Enable different levels of access and permissions based on role.

Branching and Logic Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Questionnaire Design/Survey Builder Create a variety of question formats including multiple choice, check box, open answers, drag and drop technology, rating scales, and auto-fill.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Templates & Question Library Tool provides a set of pre-made templates and questions to select from to simplify survey build.

Customizable Branding Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Collaboration Invite people to review or edit the survey before sending them out.

APIs and Integration Has inbuilt APIs allowing access to the database layer without having to go through JDBC/ODBC.

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

Data Analysis and Visualization Ability to plot or graph the data in a visual format, such as line charts or pie graphs.​

3rd-Party Integrations Integration with 3rd Party platforms (Zoho Products, MailChimp, Eventbrite, Google Sheet, Zendesk, Slack, Shopify, Webhooks etc.)

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Also Featured in...

Online Forms

Microsoft Forms Reviews

Yukio T.

Data Collection and Analysis with Microsoft Forms

Likeliness to Recommend

Pros

Nathalie G.

Really good product

Likeliness to Recommend

Pros

Rene W.

Likeliness to Recommend

Pros

Most Popular Microsoft Forms Comparisons

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Feature Ratings

Role and User Management

Branching and Logic

Questionnaire Design/Survey Builder

Mobile Support

Templates & Question Library

Customizable Branding

Collaboration

APIs and Integration

Multi-Channel Distribution

Data Analysis and Visualization

3rd-Party Integrations

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Availability and Quality of Training

Ease of Customization

Ease of IT Administration

Product Strategy and Rate of Improvement

Vendor Support

Quality of Features

Ease of Data Integration

Breadth of Features