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Microsoft Corporation

Microsoft Forms

Composite Score

8.9 /10

CX Score

9.3 /10

152 Reviews Write a Review

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What is Microsoft Forms?

Easily create surveys to collect customer feedback, measure employee satisfaction, and organize team events. Microsoft Forms is simple to use, works on any web browser, and comes with themes and question branching so you won't have to do a lot of work to get to a great survey. Quickly create quizzes to measure student knowledge, evaluate class progress, and focus on topics that need improvement. Microsoft Forms lets you assign points for automatic grading and give explanations for further instruction, so quizzing students is easier than ever. Find out what the class thinks of your trip idea, where the team wants to meet, or how presentation attendees feel.

Company Details

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Awards & Recognition

Microsoft Forms won the following awards in the Survey Software category

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2026 Emotional Footprint Champion

Latest Award, 2026

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

Latest Award, 2026

2025 Data Quadrant Champion

2025

5 Top Rated Capabilities

0 Top Rated Features

2025

2025 Emotional Footprint Champion

2025

Service Experience
Product Impact
Conflict Resolution

2025

2024 Data Quadrant Champion

2024

2 Top Rated Capabilities

0 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

1 Top Rated Capabilities

1 Top Rated Features

2022

Contract Negotiation

2022

Microsoft Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Forms?

2% Negative

1% Neutral

97% Positive

Pros

Trustworthy
Reliable
Enables Productivity
Client Friendly Policies

Feature Ratings

Average 81

Branching and Logic

Role and User Management

Questionnaire Design/Survey Builder

Mobile Support

Templates & Question Library

Customizable Branding

Collaboration

APIs and Integration

Multi-Channel Distribution

3rd-Party Integrations

Data Analysis and Visualization

Vendor Capability Ratings

Average 83

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Availability and Quality of Training

Ease of Customization

Ease of IT Administration

Product Strategy and Rate of Improvement

Quality of Features

Ease of Data Integration

Vendor Support

Breadth of Features

Also Featured in...

Online Forms

Score 8.9

View Microsoft Forms in this category (opens in a new tab)

Microsoft Forms Reviews

Akshay S.

Role: Information Technology
Industry: Education
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2024

Wishlist for Microsoft Forms Features

Likeliness to Recommend

9 /10

What differentiates Microsoft Forms from other similar products?

Integration with Microsoft 365 and mainly Forms benefits from Microsoft's robust security and compliance features

What is your favorite aspect of this product?

Integration with SharePoint enables me to embed forms directly into SharePoint sites

What do you dislike most about this product?

It lacks more extensive customization options for branding and styling

What recommendations would you give to someone considering this product?

Understand Your Requirements and Explore Templates and Examples then Integrate with Microsoft 365

Pros

Continually Improving Product
Enables Productivity
Unique Features
Inspires Innovation

Martina E.

Role: Sales Marketing
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

A no-brainer in specific situations.

Likeliness to Recommend

10 /10

What differentiates Microsoft Forms from other similar products?

Microsoft Forms integrates with Excel in a way, which no other survey software currently can. This makes the process of exporting my survey results to a spreadsheet , for advanced analysis purposes, very easy.

What is your favorite aspect of this product?

I love Forms response feature. This feature gives me a summary of responses to my surveys, as they come in. I have found this to be very helpful when I need to get quick feedback on my surveys

What do you dislike most about this product?

Microsoft Forms at this moment does not support a mobile app. This limits my options when I need to access my surveys on the move, especially when my computer isn't within reach. Also, there is no option for survey respondents to edit surveys they have already submitted.

What recommendations would you give to someone considering this product?

For organizations using a lot of Microsoft products, I think considering Microsoft Forms is a no-brainer .

Pros

Reliable
Performance Enhancing
Enables Productivity
Security Protects

Khushboo Garg G.

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

Another Outstanding development by Microsoft!

Likeliness to Recommend

10 /10

What differentiates Microsoft Forms from other similar products?

Microsoft Forms has amazing benefit of branching logic feature, that can be used to send respondents to different questions based on their answers to previous questions. This way, users only see questions that are relevant to them. It is very easy to export form responses and convert them into excel or diagrams like pie chart and bar graphs.

What is your favorite aspect of this product?

Getting the survey results converted into bar graph or pie chart. It instantly gives me an idea as to how many students have understood a topic well!

What do you dislike most about this product?

inability to upload files and it also doesn’t have ready-to-use templates that one can just pick up and continue their job without wasting time on building a new template.

What recommendations would you give to someone considering this product?

Its a must use product to conduct surveys, class tests or to collect information regarding anything!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Microsoft Forms

What is Microsoft Forms?

Company Details

Need Assistance?

Awards & Recognition

2026 Emotional Footprint Champion

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

Microsoft Forms Ratings

88 Likeliness to Recommend

97 Plan to Renew

86 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Microsoft Forms?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Branching and Logic Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Role and User Management Enable different levels of access and permissions based on role.

Questionnaire Design/Survey Builder Create a variety of question formats including multiple choice, check box, open answers, drag and drop technology, rating scales, and auto-fill.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Templates & Question Library Tool provides a set of pre-made templates and questions to select from to simplify survey build.

Customizable Branding Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Collaboration Invite people to review or edit the survey before sending them out.

APIs and Integration Has inbuilt APIs allowing access to the database layer without having to go through JDBC/ODBC.

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

3rd-Party Integrations Integration with 3rd Party platforms (Zoho Products, MailChimp, Eventbrite, Google Sheet, Zendesk, Slack, Shopify, Webhooks etc.)

Data Analysis and Visualization Ability to plot or graph the data in a visual format, such as line charts or pie graphs.​

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Also Featured in...

Online Forms

Microsoft Forms Reviews

Akshay S.

Wishlist for Microsoft Forms Features

Likeliness to Recommend

Pros

Martina E.

A no-brainer in specific situations.

Likeliness to Recommend

Pros

Khushboo Garg G.

Another Outstanding development by Microsoft!

Likeliness to Recommend

Pros

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Feature Ratings

Branching and Logic

Role and User Management

Questionnaire Design/Survey Builder

Mobile Support

Templates & Question Library

Customizable Branding

Collaboration

APIs and Integration

Multi-Channel Distribution

3rd-Party Integrations

Data Analysis and Visualization

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Availability and Quality of Training

Ease of Customization

Ease of IT Administration

Product Strategy and Rate of Improvement

Quality of Features

Ease of Data Integration

Vendor Support

Breadth of Features