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Microsoft Corporation

Microsoft Dynamics 365

Composite Score

8.0 /10

CX Score

8.3 /10

32 Reviews Write a Review

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What is Microsoft Dynamics 365?

Dynamics 365 (previously Microsoft Dynamics 365 ERP) offers AI-powered ERP and CRM applications to help you better manage sales, service, finance, and supply chain operations. Use them individually or together to connect teams, processes, and data for improved efficiency and new insights.

Company Details

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Awards & Recognition

Microsoft Dynamics 365 won the following awards in the Core Financial Management category

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0 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2025

Conflict Resolution

2025

0 Top Rated Capabilities

2 Top Rated Features

2024

Service Experience

2023

Microsoft Dynamics 365 Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Dynamics 365.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

1
Since last award

97 Plan to Renew

76 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Dynamics 365?

3% Negative

4% Neutral

93% Positive

Pros

Trustworthy
Transparent
Friendly Negotiation
Helps Innovate

Feature Ratings

Average 79

Financial Analytics

Order Management

General Ledger Chart of Accounts

Cash Management

Fixed Assets

Accounts Payable Purchase Orders

Accounts Receivable Invoicing

Reporting and Analytics

Tax Management

Financial Reporting and Consolidation

Integration APIs

Vendor Capability Ratings

Average 78

Quality of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of IT Administration

Business Value Created

Breadth of Features

Usability and Intuitiveness

Ease of Implementation

Ease of Customization

Ease of Data Integration

Also Featured in...

Enterprise Resource Planning - Enterprise

Score 7.8

View Microsoft Dynamics 365 in this category (opens in a new tab)

Supply Chain Management

Score 7.7

View Microsoft Dynamics 365 in this category (opens in a new tab)

Microsoft Dynamics 365 Reviews

Vishal S.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

One of the most powerful and secured ERP software.

Likeliness to Recommend

10 /10

What differentiates Microsoft Dynamics 365 from other similar products?

It’s most powerful, user friendly and secured ERP software as compared to others.

What is your favorite aspect of this product?

Complete view of business cycle at one place.

What do you dislike most about this product?

No such dislikes but one should be little be skilled to use it. Few days of training needed to use it and it’s obvious.

What recommendations would you give to someone considering this product?

Just go for it. It’s one of the most secured enterprise resource management software which can help to manage and grow your business.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

J. Gary S.

Role: Information Technology
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

A big animal but does what you need.

Likeliness to Recommend

10 /10

What differentiates Microsoft Dynamics 365 from other similar products?

They have an army of people to research, develop and support the product.

What is your favorite aspect of this product?

The support behind it from Microsoft and the ease of connecting other Microsoft apps together with it.

What do you dislike most about this product?

Since Microsoft has an army supporting this and other products, at times it is hard to find the right department or person to help you or find an answer.

What recommendations would you give to someone considering this product?

Make sure you have an experienced partner helping you.

Pros

Reliable
Caring
Respectful
Acts with Integrity

Angeline T.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2023

Cheap Accounting Software

Likeliness to Recommend

3 /10

What differentiates Microsoft Dynamics 365 from other similar products?

Timely Follow ups Sync with Outlook emails Easy to Interface Integration with other products of Microsoft.

What is your favorite aspect of this product?

It provides a good amount of reports that could be customized and extended easily. In addition, I am able to have all my relevant work information in one consolidated system. I can access Microsoft Dynamics at any time, which gives me the freedom to complete work wherever I may be.

What do you dislike most about this product?

The "save" button is in the worst possible place on the screen, all alone in the bottom right corner. Administration. It is not user friendly compared to best in class CRMs. Roles and privileges are complicated. Designing a structure with business champion has been challenging.

What recommendations would you give to someone considering this product?

Auditing. Major issue for me. It is not possible to export "who" log to Excel - when and what people have been doing. It has to be done manually, which is really cumbersome. Perhaps use another software to keep audit trails

Pros

Caring
Helps Innovate
Reliable
Performance Enhancing

Cons

Wastes Time
Slower Product Innovation
Less Productive

Microsoft Dynamics 365

What is Microsoft Dynamics 365?

Company Details

Need Assistance?

Awards & Recognition

Microsoft Dynamics 365 Ratings

85 Likeliness to Recommend

1 Since last award

97 Plan to Renew

76 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Microsoft Dynamics 365?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Financial Analytics Ability to plan, track, report and analyze financial results and implications at an individual project or department level.

Order Management Automates the process of quote-to-cash which is the taking, organizing, tracking and fulfillment of purchase requests of a company's products or services.

General Ledger Chart of Accounts The general ledger contains the organization’s accounts for recording assets, liabilities, revenue, and expenses.

Cash Management Ability to effectively mange and control the cash cycle of the organization and ensure the organization has sufficient cash to meet its obligations.​

Fixed Assets Support for asset registration, classification, retirement and disposal and support of depreciation methods and GL integration.

Accounts Payable Purchase Orders Record of debts owing for an organization. Sometimes includes a purchase order capability

Accounts Receivable Invoicing Record of claims for payment for goods or services provided. Usually includes a customer invoicing capability

Reporting and Analytics Includes historical & real-time dashboard visualizations, detailed & summary reporting, sales forecasting & easy data extraction for data analysis.

Tax Management Automates the process for calculating and filing taxes on behalf of the corporation.

Financial Reporting and Consolidation Timely access to financial data and financial information in the forms of reports or online. Financial reporting is generated in specific periods.

Integration APIs Ability of the solution to integrate with other enterprise functions.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Enterprise Resource Planning - Enterprise

Supply Chain Management

Microsoft Dynamics 365 Reviews

Vishal S.

One of the most powerful and secured ERP software.

Likeliness to Recommend

Pros

J. Gary S.

A big animal but does what you need.

Likeliness to Recommend

Pros

Angeline T.

Cheap Accounting Software

Likeliness to Recommend

Pros

Cons

1
Since last award

1
Since last award

Feature Ratings

Financial Analytics

Order Management

General Ledger Chart of Accounts

Cash Management

Fixed Assets

Accounts Payable Purchase Orders

Accounts Receivable Invoicing

Reporting and Analytics

Tax Management

Financial Reporting and Consolidation

Integration APIs

Vendor Capability Ratings

Quality of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of IT Administration

Business Value Created

Breadth of Features

Usability and Intuitiveness

Ease of Implementation

Ease of Customization

Ease of Data Integration