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Microsoft Corporation

Microsoft Dynamics 365

Composite Score

8.0 /10

CX Score

8.3 /10

31 Reviews Write a Review

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What is Microsoft Dynamics 365?

Dynamics 365 (previously Microsoft Dynamics 365 ERP) offers AI-powered ERP and CRM applications to help you better manage sales, service, finance, and supply chain operations. Use them individually or together to connect teams, processes, and data for improved efficiency and new insights.

Company Details

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Awards & Recognition

Microsoft Dynamics 365 won the following awards in the Core Financial Management category

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0 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2025

Conflict Resolution

2025

0 Top Rated Capabilities

2 Top Rated Features

2024

Service Experience

2023

Microsoft Dynamics 365 Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Dynamics 365.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

97 Plan to Renew

75 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Dynamics 365?

3% Negative

4% Neutral

93% Positive

Pros

Trustworthy
Transparent
Friendly Negotiation
Helps Innovate

Feature Ratings

Average 78

Financial Analytics

Order Management

General Ledger Chart of Accounts

Cash Management

Fixed Assets

Accounts Payable Purchase Orders

Accounts Receivable Invoicing

Reporting and Analytics

Financial Reporting and Consolidation

Tax Management

Integration APIs

Vendor Capability Ratings

Average 77

Quality of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of IT Administration

Business Value Created

Breadth of Features

Usability and Intuitiveness

Ease of Implementation

Ease of Customization

Ease of Data Integration

Also Featured in...

Enterprise Resource Planning - Enterprise

Score 7.7

View Microsoft Dynamics 365 in this category (opens in a new tab)

Supply Chain Management

Score 7.7

View Microsoft Dynamics 365 in this category (opens in a new tab)

Microsoft Dynamics 365 Reviews

Temitope O.

Role: Finance
Industry: Retail
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Feb 2025

Scalable ERP with Strong Microsoft Integration.

Likeliness to Recommend

9 /10

What differentiates Microsoft Dynamics 365 from other similar products?

Microsoft Dynamics 365 ERP differentiates itself with its modular structure, deep Microsoft ecosystem integration, and AI-driven automation.

What is your favorite aspect of this product?

My favorite aspect of Microsoft Dynamics 365 ERP is its seamless integration with the Microsoft ecosystem and modular approach. Unlike traditional ERP systems, it allows businesses to adopt only the modules they need (Finance, Supply Chain, HR, etc.) and scale as they grow.

What do you dislike most about this product?

Its complex setup and customization challenges. While it offers flexibility, configuring the right modules, integrations, and workflows often requires extensive planning and third-party support.

What recommendations would you give to someone considering this product?

Choose the Right Modules – Unlike traditional ERPs, Dynamics 365 is modular. Start with what you need (Finance, Supply Chain, HR, etc.) and expand as your business grows.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Andrew L.

Role: Operations
Industry: Engineering
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2024

one of most popular and fast implementing ERP

Likeliness to Recommend

9 /10

What differentiates Microsoft Dynamics 365 from other similar products?

It is one of the most fast implementing solutions and is based on standart Microsoft processes and procedures and large third party integration providers network that will make costs for implementation significantly lower then of any kind of "boutique" ERP. MS 365 includes best industrial practises but significantly lower priced then Hana.

What is your favorite aspect of this product?

MS 365 is based on Azure so is easy to find support team. The practical benefit is also offering MS Office product line as part of user interface. It has field services module which is core functionality for some industries like service and construction with full inegration in one system with CRM and warehouse management tools.

What do you dislike most about this product?

It is hard to implement with only entire team which makes expenses for small teams higher.

What recommendations would you give to someone considering this product?

If you are based on Azure it an consecutive step to choose MS Dynamics 365 product as a tool of your operations to reduce time for implementation, costs of servicing and easy support based on your existing business processes.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Christopher H.

Role: Sales Marketing
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

"Easy to use once setup, but a bit pricey."

Likeliness to Recommend

10 /10

What differentiates Microsoft Dynamics 365 from other similar products?

Enterprise level usage.

What is your favorite aspect of this product?

Functionality and dependability. Integration of all business units.

What do you dislike most about this product?

Sometimes clunky, sometimes pricey.

What recommendations would you give to someone considering this product?

Just do it.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Trustworthy

Microsoft Dynamics 365

What is Microsoft Dynamics 365?

Company Details

Need Assistance?

Awards & Recognition

Microsoft Dynamics 365 Ratings

84 Likeliness to Recommend

97 Plan to Renew

75 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Microsoft Dynamics 365?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Financial Analytics Ability to plan, track, report and analyze financial results and implications at an individual project or department level.

Order Management Automates the process of quote-to-cash which is the taking, organizing, tracking and fulfillment of purchase requests of a company's products or services.

General Ledger Chart of Accounts The general ledger contains the organization’s accounts for recording assets, liabilities, revenue, and expenses.

Cash Management Ability to effectively mange and control the cash cycle of the organization and ensure the organization has sufficient cash to meet its obligations.​

Fixed Assets Support for asset registration, classification, retirement and disposal and support of depreciation methods and GL integration.

Accounts Payable Purchase Orders Record of debts owing for an organization. Sometimes includes a purchase order capability

Accounts Receivable Invoicing Record of claims for payment for goods or services provided. Usually includes a customer invoicing capability

Reporting and Analytics Includes historical & real-time dashboard visualizations, detailed & summary reporting, sales forecasting & easy data extraction for data analysis.

Financial Reporting and Consolidation Timely access to financial data and financial information in the forms of reports or online. Financial reporting is generated in specific periods.

Tax Management Automates the process for calculating and filing taxes on behalf of the corporation.

Integration APIs Ability of the solution to integrate with other enterprise functions.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Enterprise Resource Planning - Enterprise

Supply Chain Management

Microsoft Dynamics 365 Reviews

Temitope O.

Scalable ERP with Strong Microsoft Integration.

Likeliness to Recommend

Pros

Andrew L.

one of most popular and fast implementing ERP

Likeliness to Recommend

Pros

Christopher H.

"Easy to use once setup, but a bit pricey."

Likeliness to Recommend

Pros

Feature Ratings

Financial Analytics

Order Management

General Ledger Chart of Accounts

Cash Management

Fixed Assets

Accounts Payable Purchase Orders

Accounts Receivable Invoicing

Reporting and Analytics

Financial Reporting and Consolidation

Tax Management

Integration APIs

Vendor Capability Ratings

Quality of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of IT Administration

Business Value Created

Breadth of Features

Usability and Intuitiveness

Ease of Implementation

Ease of Customization

Ease of Data Integration