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8.7 / 10

What is MessageMedia?

MessageMedia is a mobile messaging solution that helps businesses of all sizes – from SMBs to enterprise level – better connect with customers. With 90 percent of messages read within 90 seconds and more than 65,000 customers worldwide, MessageMedia drives business success by creating engaging mobile experiences that customers love. Messaging solutions such as alerts and notifications, billing and payments, appointment reminders, marketing, and staff scheduling are used by leading brands in healthcare, education, retail, utilities, and other industries.

Company Details

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MessageMedia Ratings

Real user data aggregated to summarize the product performance and customer experience.

80 Likeliness to Recommend

100 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love MessageMedia?

0% Negative
0% Neutral
100% Positive


  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 88

Surveys Feedback


Social Media Marketing Management


Mobile Payments


Text Messaging


Marketing Analytics




Application Integration


Scheduled Messaging


Communication Archive


Loyalty Promotions Management


Mobile Marketing Management


Vendor Capability Ratings

Average 81

Ease of Implementation


Ease of Customization


Usability and Intuitiveness


Breadth of Features


Vendor Support


Product Strategy and Rate of Improvement


Ease of IT Administration


Business Value Created


Ease of Data Integration


Quality of Features


Availability and Quality of Training


MessageMedia Reviews

Zoey E.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Excellent Simple Product, easy to use

Likeliness to Recommend

10 / 10

What differentiates MessageMedia from other similar products?

We are having a great time using our society's communication media to hold our citizens informed. Simple to use, simple to build and distribute templates, simple to establish user profiles, extensive reporting, and simple to modify user settings except for time zone. I liked that we can use a business phone number or a five-digit code. I loved the fact that we could utilize either the site or email. I appreciate how we stopped the name on the email account using basic HTML. Some consumers like texting. People nowadays, like myself, do not have any time to read their emails.

What is your favorite aspect of this product?

Pros: The opportunity to contact a consumer without requiring a dual opt-in is fantastic. It's also useful to be able to opt consumers out like an executive in the backend. In this manner, none of the workers will be able to text consumers who have requested not to be contacted. The installation process was simple. I can sign up and send a message in a few hours. I like how people may reply to SMS messages. I appreciate that when we have an emergency, like turning down the flow to the building, we can immediately notify them of the problem. Previously, we had to phone everyone before the event.

What do you dislike most about this product?

The cost is exorbitant, and the customer support is atrocious. You'll receive emails from somebody in Australia, therefore the time zone barrier is a matter of concern. It appears to be a little 5-person firm. Everybody in this field is five years back in terms of features. Once I leave a session running for a bit and then return to accomplish anything, I get an error.

What recommendations would you give to someone considering this product?

Overall, a fantastic solution that enables us to communicate with our consumers most simply and practically imaginable. I wholeheartedly recommend this solution.


  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Inspires Innovation