MessageBird Logo
MessageBird Logo
MessageBird

MessageBird

7.8 / 10
Category
MessageBird
7.8 / 10

What is MessageBird?

The only leading cloud communications platform with its own telecommunications carrier infrastructure, over 15,000 global customers rely on MessageBird to solve their communication challenges. Our SMS, Voice and Conversations APIs continue to revolutionize company-customer interactions, making contact easier, more efficient, and more accessible than ever before.

Company Details


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Awards & Recognition

MessageBird won the following awards in the Communications Platform as a Service category

MessageBird Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on MessageBird.

85 Likeliness to Recommend

100 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love MessageBird?

0% Negative
7% Neutral
93% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Feature Ratings

Average 80

AI Engine for CPaaS

100

Integration APIs

86

Cloud Integration

82

Communication APIs

81

Software Development Kit

77

Code Libraries

76

Online Cloud Platform

75

WebRTC-based Calling

75

Drag and Drop User Interface

75

MMS API

74

Vendor Capability Ratings

Average 78

Availability and Quality of Training

100

Ease of Customization

100

Ease of Implementation

100

Ease of IT Administration

100

Usability and Intuitiveness

100

Breadth of Features

93

Ease of Data Integration

92

Quality of Features

92

Business Value Created

86

Vendor Support

84

Product Strategy and Rate of Improvement

67

MessageBird Reviews

Luule M.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Easy to use with no extra steps

Likeliness to Recommend

10 / 10

What differentiates MessageBird from other similar products?

Messagebird has a free version that you can use to try its products, the free version does not come with specific period, you can only choose to upgrade your account by topping up credits in case you are satisfied with the tool

What is your favorite aspect of this product?

They provide free sender ID for SMS marketing at no extra cost compared to other vendors who would charge around $20 for raising a sender ID, you can as well track SMS delivery right from the tool.

What do you dislike most about this product?

It is hard to determine how much you are going to spend in the Whatsapp marketing and SMS marketing since the tool does not hardly display the costs of such services, rather they will be deducting the credit

What recommendations would you give to someone considering this product?

If you do not have budget, this tool can help you since it is scalable enough.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Adenike O.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Facilitates customer interaction through sms.

Likeliness to Recommend

10 / 10

What differentiates MessageBird from other similar products?

Messagebird integrates with more social platforms , than any other cloud communication platform out there. This offers us more options , in terms of the social channels through which we can communicate with our customers.

What is your favorite aspect of this product?

I love its flow builder functionality. The Flow Builder function enables the creation of more effective customer interactions on the social platforms which Messagebird integrates with. As a result of the flow builder , we are able to automate simple customer interactions like completing sign-up forms on WhatsApp, sharing rich media on messenger or placing orders via SMS.

What do you dislike most about this product?

Messagebird support team is slow to respond to enquiries and APi documentations can be a lot more intuitive and detailed.

What recommendations would you give to someone considering this product?

Messagebird is an effective solution for sending notifications to our customers through social platforms.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

Estelle M.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Automated communication across social channels.

Likeliness to Recommend

9 / 10

What differentiates MessageBird from other similar products?

MessageBird supports the most popular communication channels, preferred by the majority of our target audience and customers. This enables my team to expand the number of communication options, we are able to combine into one shared social inbox , for centralized customer conversations.

What is your favorite aspect of this product?

I love messagebirds flow builder. It enables my team build engaging data driven experiences between the social apps where our customers have a presence , and our customer relationship management infrastructure without writing code. This makes the process of connecting multiple applications for interaction basis to be faster, without encountering data complexities.

What do you dislike most about this product?

Messagebird support can be faster and it sometimes struggles with scalability on occasions.

What recommendations would you give to someone considering this product?

For the current times, where every organization is thinking about automating communication with customers across social channels, Messagebird is a tool to consider, especially as it involves text-based communication infrastructure.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects