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MessageBird

MessageBird

7.7 / 10
Category

What is MessageBird?

The only leading cloud communications platform with its own telecommunications carrier infrastructure, over 15,000 global customers rely on MessageBird to solve their communication challenges. Our SMS, Voice and Conversations APIs continue to revolutionize company-customer interactions, making contact easier, more efficient, and more accessible than ever before.

Company Details


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Awards & Recognition

MessageBird won the following awards in the Communications Platform as a Service category

MessageBird Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on MessageBird.

84 Likeliness to Recommend

100 Plan to Renew

85 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love MessageBird?

0% Negative
8% Neutral
92% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Feature Ratings

Average 79

Integration APIs

85

Cloud Integration

83

Communication APIs

79

Code Libraries

77

MMS API

74

Software Development Kit

74

Online Cloud Platform

72

Vendor Capability Ratings

Average 78

Availability and Quality of Training

100

Ease of Customization

100

Ease of Implementation

100

Ease of IT Administration

100

Usability and Intuitiveness

100

Breadth of Features

92

Ease of Data Integration

91

Quality of Features

91

Business Value Created

84

Vendor Support

82

Product Strategy and Rate of Improvement

64

MessageBird Reviews

Adenike O.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Facilitates customer interaction through sms.

Likeliness to Recommend

10 / 10

What differentiates MessageBird from other similar products?

Messagebird integrates with more social platforms , than any other cloud communication platform out there. This offers us more options , in terms of the social channels through which we can communicate with our customers.

What is your favorite aspect of this product?

I love its flow builder functionality. The Flow Builder function enables the creation of more effective customer interactions on the social platforms which Messagebird integrates with. As a result of the flow builder , we are able to automate simple customer interactions like completing sign-up forms on WhatsApp, sharing rich media on messenger or placing orders via SMS.

What do you dislike most about this product?

Messagebird support team is slow to respond to enquiries and APi documentations can be a lot more intuitive and detailed.

What recommendations would you give to someone considering this product?

Messagebird is an effective solution for sending notifications to our customers through social platforms.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Jan 2023

Easy to use, but sometimes didn't got notification

Likeliness to Recommend

7 / 10

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Saves Time

Cons

  • Slower Product Innovation
  • Commodity Features
  • Vendor's Interest First

Alexandros P.

  • Role: Consultant
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

Easy to use!

Likeliness to Recommend

8 / 10

What differentiates MessageBird from other similar products?

Easy to use and implement, user friendly and easy to catch up.

What is your favorite aspect of this product?

Simplicity and easiness of use

What do you dislike most about this product?

Sometimes bugs come up

What recommendations would you give to someone considering this product?

Should think about implementing MESSAGEBIRD, taking into consideration it's effectiveness and simplicity but also limits.

Pros

  • Reliable
  • Saves Time
  • Friendly Negotiation
  • Continually Improving Product