MessageBird
What is MessageBird?
The only leading cloud communications platform with its own telecommunications carrier infrastructure, over 15,000 global customers rely on MessageBird to solve their communication challenges. Our SMS, Voice and Conversations APIs continue to revolutionize company-customer interactions, making contact easier, more efficient, and more accessible than ever before.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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84 Likeliness to Recommend
100 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love MessageBird?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Efficient Service
Feature Ratings
Integration APIs
Cloud Integration
Communication APIs
Code Libraries
MMS API
Software Development Kit
Online Cloud Platform
Vendor Capability Ratings
Availability and Quality of Training
Ease of Customization
Ease of Implementation
Ease of IT Administration
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Quality of Features
Business Value Created
Vendor Support
Product Strategy and Rate of Improvement
MessageBird Reviews
Adenike O.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2023
Facilitates customer interaction through sms.
Likeliness to Recommend
What differentiates MessageBird from other similar products?
Messagebird integrates with more social platforms , than any other cloud communication platform out there. This offers us more options , in terms of the social channels through which we can communicate with our customers.
What is your favorite aspect of this product?
I love its flow builder functionality. The Flow Builder function enables the creation of more effective customer interactions on the social platforms which Messagebird integrates with. As a result of the flow builder , we are able to automate simple customer interactions like completing sign-up forms on WhatsApp, sharing rich media on messenger or placing orders via SMS.
What do you dislike most about this product?
Messagebird support team is slow to respond to enquiries and APi documentations can be a lot more intuitive and detailed.
What recommendations would you give to someone considering this product?
Messagebird is an effective solution for sending notifications to our customers through social platforms.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Security Protects
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2023
Easy to use, but sometimes didn't got notification
Likeliness to Recommend
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Saves Time
Cons
- Slower Product Innovation
- Commodity Features
- Vendor's Interest First
Alexandros P.
- Role: Consultant
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Jan 2023
Easy to use!
Likeliness to Recommend
What differentiates MessageBird from other similar products?
Easy to use and implement, user friendly and easy to catch up.
What is your favorite aspect of this product?
Simplicity and easiness of use
What do you dislike most about this product?
Sometimes bugs come up
What recommendations would you give to someone considering this product?
Should think about implementing MESSAGEBIRD, taking into consideration it's effectiveness and simplicity but also limits.
Pros
- Reliable
- Saves Time
- Friendly Negotiation
- Continually Improving Product