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MessageBird

MessageBird

8.4 / 10
Category

What is MessageBird?

The only leading cloud communications platform with its own telecommunications carrier infrastructure, over 15,000 global customers rely on MessageBird to solve their communication challenges. Our SMS, Voice and Conversations APIs continue to revolutionize company-customer interactions, making contact easier, more efficient, and more accessible than ever before.

Company Details


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Awards & Recognition

MessageBird won the following awards in the Communications Platform as a Service category

MessageBird Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on MessageBird.

84 Likeliness to Recommend

100 Plan to Renew

85 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love MessageBird?

0% Negative
7% Neutral
93% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Feature Ratings

Average 79

Integration APIs

85

Cloud Integration

83

Communication APIs

79

Code Libraries

77

MMS API

75

Software Development Kit

75

Online Cloud Platform

73

Vendor Capability Ratings

Average 78

Ease of IT Administration

86

Business Value Created

84

Quality of Features

84

Ease of Customization

81

Ease of Data Integration

81

Ease of Implementation

80

Product Strategy and Rate of Improvement

78

Usability and Intuitiveness

77

Breadth of Features

75

Vendor Support

71

Availability and Quality of Training

70

MessageBird Reviews

Adenike O.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Facilitates customer interaction through sms.

Likeliness to Recommend

10 / 10

What differentiates MessageBird from other similar products?

Messagebird integrates with more social platforms , than any other cloud communication platform out there. This offers us more options , in terms of the social channels through which we can communicate with our customers.

What is your favorite aspect of this product?

I love its flow builder functionality. The Flow Builder function enables the creation of more effective customer interactions on the social platforms which Messagebird integrates with. As a result of the flow builder , we are able to automate simple customer interactions like completing sign-up forms on WhatsApp, sharing rich media on messenger or placing orders via SMS.

What do you dislike most about this product?

Messagebird support team is slow to respond to enquiries and APi documentations can be a lot more intuitive and detailed.

What recommendations would you give to someone considering this product?

Messagebird is an effective solution for sending notifications to our customers through social platforms.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

Alexandros P.

  • Role: Consultant
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

Easy to use!

Likeliness to Recommend

8 / 10

What differentiates MessageBird from other similar products?

Easy to use and implement, user friendly and easy to catch up.

What is your favorite aspect of this product?

Simplicity and easiness of use

What do you dislike most about this product?

Sometimes bugs come up

What recommendations would you give to someone considering this product?

Should think about implementing MESSAGEBIRD, taking into consideration it's effectiveness and simplicity but also limits.

Pros

  • Reliable
  • Saves Time
  • Friendly Negotiation
  • Continually Improving Product

Gaurav k.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

Nice Feature , Developer Friendly, Easy to use

Likeliness to Recommend

8 / 10

What differentiates MessageBird from other similar products?

lots of extra feature like two ways sms , OTP on call , flow based templates , conversation api and all

What is your favorite aspect of this product?

UI and APi are very good to use , two way sms api , conversation api , rates are affordable .

What do you dislike most about this product?

UI is bit complex not , normal user faces difficulty in finding it.

What recommendations would you give to someone considering this product?

Best to go ahead as it is developer friendly and lots of features

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Unique Features