What is Medallia Experience Cloud?
Wherever your customers are, however they transact with you, and talk to or about you — Medallia will facilitate a conversation between you and every single one of them.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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85 Likeliness to Recommend
92 Plan to Renew
76 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+73 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Medallia Experience Cloud?
Pros
- Reliable
- Fair
- Performance Enhancing
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Multi-Channel Data Collection
Dashboards, Analytics and Reporting
Questionnaire Design/Survey Builder
Alerts
Text Analytics
Data Visualization
API Framework
Sentiment Analytics
Vendor Capability Ratings
Breadth of Features
Availability and Quality of Training
Quality of Features
Usability and Intuitiveness
Ease of Implementation
Product Strategy and Rate of Improvement
Business Value Created
Vendor Support
Ease of IT Administration
Ease of Customization
Ease of Data Integration
Medallia Experience Cloud Reviews
- Role: Sales Marketing
- Industry: Insurance
- Involvement: Business Leader or Manager
Submitted Feb 2022
It’s an amazing product! Love it!
Likeliness to Recommend
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
Alexander T.
- Role: Consultant
- Industry: Government
- Involvement: End User of Application
Submitted Feb 2022
Simple yet powerful CX tool.
Likeliness to Recommend
What differentiates Medallia Experience Cloud from other similar products?
Ease of use and reporting
What is your favorite aspect of this product?
Ease of use and reporting
What do you dislike most about this product?
Lacking customization
What recommendations would you give to someone considering this product?
Improve data integration
Pros
- Reliable
- Saves Time
- Appreciates Incumbent Status
- Helps Innovate
Amogh H.
- Role: Sales Marketing
- Industry: Insurance
- Involvement: End User of Application
Submitted Feb 2022
Good product and Great Dashboards
Likeliness to Recommend
What differentiates Medallia Experience Cloud from other similar products?
Customer focus
What is your favorite aspect of this product?
Dashboard
What do you dislike most about this product?
Nothing specific
What recommendations would you give to someone considering this product?
Can go for it
Pros
- Continually Improving Product
- Performance Enhancing
- Unique Features
- Effective Service