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Maximizer

Maximizer CRM

Composite Score

6.3 /10

CX Score

6.4 /10

36 Reviews Write a Review

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In Partnership With SelectHub

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What is Maximizer CRM?

How well do you know your customers? Imagine having a single place to track and share everything you know about each one; from their history and interests, to all your communications, documents and more. MaximizerCRM gives you the tools to drive satisfaction, loyalty and customer champions.

Company Details

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Awards & Recognition

Maximizer CRM won the following awards in the Customer Relationship Management - Midmarket category

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0 Top Rated Capabilities

1 Top Rated Features

2023

2 Top Rated Capabilities

2 Top Rated Features

2022

Maximizer CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Maximizer CRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

74 Likeliness to Recommend

91 Plan to Renew

1
Since last award

75 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+69 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Maximizer CRM?

15% Negative

5% Neutral

80% Positive

Pros

Acts with Integrity
Respectful
Transparent
Fair

Cons

Charges for Enhancements
Under Delivered
Leverages Incumbent Status

Feature Ratings

Average 73

Sales Management

Collaboration

Customer Service Management

Account and Contact Management

Activity and Workflow Management

Lead Management

Analytics and Reporting

Marketing Management

Telephony and Call Center Management

Quote Contract and Proposal

Mobile

Vendor Capability Ratings

Average 71

Ease of Implementation

Vendor Support

Quality of Features

Ease of IT Administration

Ease of Customization

Usability and Intuitiveness

Breadth of Features

Business Value Created

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement

Maximizer CRM Reviews

DAVE H.

Role: Finance
Industry: Insurance
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2023

Old platform with a slow connection

Likeliness to Recommend

2 /10

What differentiates Maximizer CRM from other similar products?

I liked the calendar colors showing the appointments that I had for the week.

What is your favorite aspect of this product?

It was good 24 years ago when i first started using it

What do you dislike most about this product?

It was a good CRM 20 years ago, but the enhancements feel like an upgrade to an outdated platform. Similar to putting a new paintjob on an old 1950 Chevy. The system was difficult to modify and was getting too slow for our organization.

What recommendations would you give to someone considering this product?

Honestly, I would recommend blowing it up and starting over. No more Band-Aids to an old platform!!

Pros

Transparent
Security Protects
Performance Enhancing
Trustworthy

Cons

Slower Product Innovation
Less Effective Service
Charges for Enhancements

Dennis W.

Role: Sales Marketing
Industry: Insurance
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Sep 2023

It has stood the test of time & improved each year

Likeliness to Recommend

10 /10

What differentiates Maximizer CRM from other similar products?

The price and the fact it hasn't increased at all for me since I started 8 years ago. Very reasonable & consistent customer service and price.

What is your favorite aspect of this product?

Super simple if you want it to be, more complicated if you want it to be. It is for all users at different levels & can be more than just a CRM, it is legit a marketing tool if you want it to be.

What do you dislike most about this product?

Sometimes it relies on a solid internet signal more than I have depending on if I am on the road. Saving through the outlook integration is really important to our practice and in order to do that quickly, tethering off a phone etc. can be a slow process. Good WIFI signal is important when saving & uploading files. On uploading files, the maximum of 10 at a time can be annoying.

What recommendations would you give to someone considering this product?

It is Vancouver based, I trust Canadian based products more than anything, give it a try before going outside to find something a little cheaper, the price is right on this.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Paul L.

Role: C-Level
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2022

Good reliable platform that integrates well

Likeliness to Recommend

9 /10

What differentiates Maximizer CRM from other similar products?

Previous user

What is your favorite aspect of this product?

Dashboard information

What do you dislike most about this product?

Need additional details and integration

What recommendations would you give to someone considering this product?

Good platform with a long status of growth

Pros

Trustworthy
Effective Service
Client Friendly Policies
Fair

Maximizer CRM

What is Maximizer CRM?

Company Details

Book a Free Demo Today!

Awards & Recognition

Maximizer CRM Ratings

74 Likeliness to Recommend

91 Plan to Renew

1 Since last award

75 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+69 Net Emotional Footprint

How much do users love Maximizer CRM?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Activity and Workflow Management Text or code-based and visual workflow designers.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Maximizer CRM Reviews

DAVE H.

Old platform with a slow connection

Likeliness to Recommend

Pros

Cons

Dennis W.

It has stood the test of time & improved each year

Likeliness to Recommend

Pros

Paul L.

Good reliable platform that integrates well

Likeliness to Recommend

Pros

1
Since last award

3
Since last award

Feature Ratings

Sales Management

Collaboration

Customer Service Management

Account and Contact Management

Activity and Workflow Management

Lead Management

Analytics and Reporting

Marketing Management

Telephony and Call Center Management

Quote Contract and Proposal

Mobile

Vendor Capability Ratings

Ease of Implementation

Vendor Support

Quality of Features

Ease of IT Administration

Ease of Customization

Usability and Intuitiveness

Breadth of Features

Business Value Created

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement