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MailStore Software GmbH

MailStore Server

Composite Score

7.3 /10

CX Score

7.5 /10

8 Reviews Write a Review

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What is MailStore Server?

Businesses can benefit from all advantages of modern, secure email archiving with MailStore Server. The software creates 1:1 copies of all emails in a central email archive to ensure the security and availability of large amounts of data over a period of years. Users can still access their email using Microsoft Outlook, MailStore Web Access, or mobile devices such as tablets or smartphones, and search through them at breathtaking speed.

Company Details

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MailStore Server Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

100 Plan to Renew

90 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love MailStore Server?

0% Negative

5% Neutral

95% Positive

Pros

Effective Service
Respectful
Fair
Enables Productivity

Cons

Commodity Features
Vendor's Interest First
Less Transparent

Feature Ratings

Average 87

User self service

100

Encryption

100

Legal Hold

100

Granular Restore

Security

Compliance

Backup Archiving

Permissions Awareness

Support for Backup Types

Mailbox Backup Restore

AI Tech Support

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Vendor Support

Ease of Customization

Ease of IT Administration

Breadth of Features

Ease of Data Integration

Ease of Implementation

Availability and Quality of Training

Usability and Intuitiveness

Product Strategy and Rate of Improvement

MailStore Server Reviews

Andy W.

Role: Information Technology
Industry: Energy
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2023

Great email archiving software solution

Likeliness to Recommend

8 /10

What differentiates MailStore Server from other similar products?

Widely recognized as a reliable and robust email archiving solution suitable for businesses of all sizes.

What is your favorite aspect of this product?

Allows you to archive emails from various sources, including Microsoft Exchange, Office 365, Google Workspace (formerly G Suite), and other email servers. It captures all inbound and outbound emails, including attachments, and securely stores them in a central archive.

What do you dislike most about this product?

Licensing price is high.

What recommendations would you give to someone considering this product?

MailStore Server is widely recognized as a reliable and robust email archiving solution suitable for businesses of all sizes.

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

MailStore Server

What is MailStore Server?

Company Details

Need Assistance?

MailStore Server Ratings

91 Likeliness to Recommend

100 Plan to Renew

90 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+83 Net Emotional Footprint

How much do users love MailStore Server?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

User self service User do not need to raise a service desk ticket anymore

Encryption Encryption of sensitive and personal files on a user’s workstation.

Legal Hold The ability to have a emmutable copy of record as a result of court order

Granular Restore The ability to restore individual email messages, message threads, or messages within a specified date range.

Security The software provides appropriate data and access security for the message store, individual mailboxes and messages.

Compliance Compliance with privacy legislation, including General Data Protection Regulation (GDPR), and the ability to enact requests for purging of personal information.

Backup Archiving Ability to conduct archive backups for long-term storage.

Permissions Awareness The backup software having awareness of mailbox permissions, rules, and delegates, and the ability to backup and restore associated permissions.

Support for Backup Types Support for Full, Incremental (change since last incremental backup) & Differential (change since last full backup) backup types.

Mailbox Backup Restore The backup and restore of individual mailboxes without having to restore an entire email server to extract a single mailbox.

AI Tech Support Technical professionals can access a generative Ai chatbot when querying the knowledge base

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

MailStore Server Reviews

Andy W.

Great email archiving software solution

Likeliness to Recommend

Pros

Feature Ratings

User self service

Encryption

Legal Hold

Granular Restore

Security

Compliance

Backup Archiving

Permissions Awareness

Support for Backup Types

Mailbox Backup Restore

AI Tech Support

Vendor Capability Ratings

Business Value Created

Quality of Features

Vendor Support

Ease of Customization

Ease of IT Administration

Breadth of Features

Ease of Data Integration

Ease of Implementation

Availability and Quality of Training

Usability and Intuitiveness

Product Strategy and Rate of Improvement