In Partnership With SelectHub
What is Mailchimp?
MailChimp is a marketing and commerce platform with all the tools you need, all in one place. Even if you don’t know the first thing about marketing — MailChimp provide world-class technology and support to help your business launch, build, and grow to meet your one-of-a-kind vision.
Company Details
Book a Free Demo Today!
See it in action with a free demo.
Click below to sign up on our partner's website.
In Partnership With SelectHub
Mailchimp Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Mailchimp.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
95 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Mailchimp?
Pros
- Reliable
- Respectful
- Trustworthy
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Email Marketing Automation
Marketing Analytics
Mobile Marketing Management
Customer Journey Modelling
Marketing Asset Management
Marketing Project Management
Conversion Propensity Modeling
Recommended Best Action
Opportunity Pipeline Tracking
Social Media Marketing Management
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Ease of Customization
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Breadth of Features
Availability and Quality of Training
Vendor Support
Also Featured in...
Mailchimp Reviews
Paul I.
- Role: C-Level
- Industry: Machinery
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2025
Proffessional Marketing automation software
Likeliness to Recommend
What differentiates Mailchimp from other similar products?
MailChimp automation features to automate emails and SMS marketing makes it a reliable tool for online marketing and email marketing, Has more features to use like templates that can be easily customised
What is your favorite aspect of this product?
I like the integration of the solution with HTML widgets where you can easily generate the widget and paste on the website to collect more leads and emails, as well do like the templates
What do you dislike most about this product?
Have seen the pricing depends on the number of email contacts you do have which makes it not a scalable solution because becomes too expensive when the contact list is growing extralily
What recommendations would you give to someone considering this product?
I would recommend the solution for email marketing
Pros
- Efficient Service
- Respectful
- Fair
- Altruistic
Please tell us why you think this review should be flagged.
Angelica M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2025
Powerful Automation Meets User-Friendly Design.
Likeliness to Recommend
What differentiates Mailchimp from other similar products?
A standout feature is its powerful yet simple platform with robust analysis capabilities. Included with deep reporting for opens, clicks, and segmentation, practical refinement of strategies is supported. Its predictive analysis feature can even forecast campaign and customer value, a feature not many in its price range can claim. With such a data-intensive platform, companies can optimise campaigns based on predicted performance, not mere performance in the past.
What is your favorite aspect of this product?
Another standout feature is Mailchimp's segmentation capabilities for its audience. Users can utilise the platform to create incredibly granular segments based on purchase behaviour, level of engagement, or demographics. With such high granularity, companies can send even more personalised and relevant messages to their subscribers, and that can generate increased ROI and engagement for their email campaigns. With such segmentation tools, companies can ensure that the proper message reaches the appropriate group at the relevant time.
What do you dislike most about this product?
The secondary issue is that its low-tiered options have restricted care options for its customers. Customers in free and basic options have no direct access to chat, phone, and direct care but must rely on self-service options such as a knowledge base, community forums, etc. It can become infuriating when one is having a technical issue or in scenarios when one must have immediate care in a critical campaign launch environment. Mailchimp can discourage new, first-time users who lack a background in working with an email marketing platform.
What recommendations would you give to someone considering this product?
Utilise full use of Mailchimp's documentation and tutorials in sign-up to become intimately acquainted with its capabilities. For companies with a high level of e-commerce presence, evaluate how seamlessly Mailchimp can integrate with your current platforms beforehand before committing to it in full capacity. For larger companies, companies with a high demand for customizability and support, evaluate whether a competing platform will serve your requirements at a more significant level. Companies in search of deeper CRM capabilities and less expensive automation tools will also evaluate competing platforms with Mailchimp.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Ankit M.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2025
Email Campaigns with Powerful Tools and Insights
Likeliness to Recommend
What differentiates Mailchimp from other similar products?
Mailchimp has become an essential tool for our business, especially because it integrates marketing automation with financial management tools so well. This combination enables us to simplify our marketing and accounting processes on one cohesive platform, which saves us a lot of time and effort.
What is your favorite aspect of this product?
One of the standout features of Mailchimp is its effective organization of email lists, but what really distinguishes it is the additional support provided by tools like the content optimizer and pre-designed email templates. These features have greatly improved the quality and efficiency of our email campaigns. Creating groups for specific target audiences is very intuitive, enabling us to customize our messaging with precision.
What do you dislike most about this product?
One thing about Mailchimp that I find a bit off-putting is its pricing model. As a small business owner, I've observed that the expenses can rise sharply as my subscriber list expands and I need to unlock more advanced features.
What recommendations would you give to someone considering this product?
The platform is very easy to use, which makes it suitable for team members who may not be very tech-savvy. Plus, the customer support team is quick to respond and very knowledgeable, always available to help with any questions or problems. All in all, Mailchimp has become a vital part of our operations, and I strongly recommend it to businesses aiming to enhance their marketing and financial processes.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2025 SoftwareReviews.com. All rights reserved.