Mailchimp Logo Award Winner Product Badge
Mailchimp Logo Award Winner Product Badge
Intuit

Mailchimp

Composite Score
8.8 /10
CX Score
9.1 /10
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Category
Mailchimp
8.8 /10

What is Mailchimp?

MailChimp is a marketing and commerce platform with all the tools you need, all in one place. Even if you don’t know the first thing about marketing — MailChimp provide world-class technology and support to help your business launch, build, and grow to meet your one-of-a-kind vision.

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Awards & Recognition

Mailchimp won the following awards in the Marketing Automation - B2C category

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Mailchimp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Mailchimp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

95 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Mailchimp?

1% Negative
5% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Trustworthy
  • Efficient Service

Feature Ratings

Average 82

Email Marketing Automation

84

SMS Marketing

84

Marketing Analytics

83

Mobile Marketing Management

83

Customer Journey Modelling

83

Multivariant Testing

82

Marketing Asset Management

82

Marketing Project Management

82

Marketing Master Data Management

81

Social Media Marketing Management

79

Vendor Capability Ratings

Average 82

Business Value Created

85

Ease of Implementation

84

Ease of Customization

83

Quality of Features

83

Usability and Intuitiveness

82

Ease of IT Administration

82

Ease of Data Integration

82

Product Strategy and Rate of Improvement

82

Breadth of Features

81

Availability and Quality of Training

81

Vendor Support

80

Mailchimp Reviews

Paul I.

  • Role: C-Level
  • Industry: Machinery
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2025

Proffessional Marketing automation software

Likeliness to Recommend

9 /10

What differentiates Mailchimp from other similar products?

MailChimp automation features to automate emails and SMS marketing makes it a reliable tool for online marketing and email marketing, Has more features to use like templates that can be easily customised

What is your favorite aspect of this product?

I like the integration of the solution with HTML widgets where you can easily generate the widget and paste on the website to collect more leads and emails, as well do like the templates

What do you dislike most about this product?

Have seen the pricing depends on the number of email contacts you do have which makes it not a scalable solution because becomes too expensive when the contact list is growing extralily

What recommendations would you give to someone considering this product?

I would recommend the solution for email marketing

Pros

  • Efficient Service
  • Respectful
  • Fair
  • Altruistic

Angelica M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

Powerful Automation Meets User-Friendly Design.

Likeliness to Recommend

10 /10

What differentiates Mailchimp from other similar products?

A standout feature is its powerful yet simple platform with robust analysis capabilities. Included with deep reporting for opens, clicks, and segmentation, practical refinement of strategies is supported. Its predictive analysis feature can even forecast campaign and customer value, a feature not many in its price range can claim. With such a data-intensive platform, companies can optimise campaigns based on predicted performance, not mere performance in the past.

What is your favorite aspect of this product?

Another standout feature is Mailchimp's segmentation capabilities for its audience. Users can utilise the platform to create incredibly granular segments based on purchase behaviour, level of engagement, or demographics. With such high granularity, companies can send even more personalised and relevant messages to their subscribers, and that can generate increased ROI and engagement for their email campaigns. With such segmentation tools, companies can ensure that the proper message reaches the appropriate group at the relevant time.

What do you dislike most about this product?

The secondary issue is that its low-tiered options have restricted care options for its customers. Customers in free and basic options have no direct access to chat, phone, and direct care but must rely on self-service options such as a knowledge base, community forums, etc. It can become infuriating when one is having a technical issue or in scenarios when one must have immediate care in a critical campaign launch environment. Mailchimp can discourage new, first-time users who lack a background in working with an email marketing platform.

What recommendations would you give to someone considering this product?

Utilise full use of Mailchimp's documentation and tutorials in sign-up to become intimately acquainted with its capabilities. For companies with a high level of e-commerce presence, evaluate how seamlessly Mailchimp can integrate with your current platforms beforehand before committing to it in full capacity. For larger companies, companies with a high demand for customizability and support, evaluate whether a competing platform will serve your requirements at a more significant level. Companies in search of deeper CRM capabilities and less expensive automation tools will also evaluate competing platforms with Mailchimp.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ankit M.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

Email Campaigns with Powerful Tools and Insights

Likeliness to Recommend

9 /10

What differentiates Mailchimp from other similar products?

Mailchimp has become an essential tool for our business, especially because it integrates marketing automation with financial management tools so well. This combination enables us to simplify our marketing and accounting processes on one cohesive platform, which saves us a lot of time and effort.

What is your favorite aspect of this product?

One of the standout features of Mailchimp is its effective organization of email lists, but what really distinguishes it is the additional support provided by tools like the content optimizer and pre-designed email templates. These features have greatly improved the quality and efficiency of our email campaigns. Creating groups for specific target audiences is very intuitive, enabling us to customize our messaging with precision.

What do you dislike most about this product?

One thing about Mailchimp that I find a bit off-putting is its pricing model. As a small business owner, I've observed that the expenses can rise sharply as my subscriber list expands and I need to unlock more advanced features.

What recommendations would you give to someone considering this product?

The platform is very easy to use, which makes it suitable for team members who may not be very tech-savvy. Plus, the customer support team is quick to respond and very knowledgeable, always available to help with any questions or problems. All in all, Mailchimp has become a vital part of our operations, and I strongly recommend it to businesses aiming to enhance their marketing and financial processes.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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