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M-Files

M-Files Document Management

Composite Score

7.5 /10

CX Score

8.0 /10

15 Reviews Write a Review

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What is M-Files Document Management?

M-Files lets you go beyond traditional document management. You can find, manage and share documents and other information such as cases, quality deviations, and audit findings across all systems and repositories and utilize any platform set-up: on-premises, cloud or hybrid. And you can benefit from smart and knowledge work automation based on artificial intelligence, all while enjoying the ease of use of one, common user interface and user experience. With four different trial solutions to choose from, you can explore M-Files in the way that best fits your business goals. Start a Free Trial: https://bit.ly/3NYze9K OR Book a Demo: https://bit.ly/4es8vNK

Company Details

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M-Files Document Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on M-Files Document Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

80 Likeliness to Recommend

9
Since last award

100 Plan to Renew

71 Satisfaction of Cost Relative to Value

5
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love M-Files Document Management?

10% Negative

3% Neutral

87% Positive

Pros

Reliable
Trustworthy
Unique Features
Respectful

Feature Ratings

Average 75

Security and Access Control

Searchability

Access Tracking

Document Hosting

Check Out Check in

Document Sharing

Version Control

Indexing and Classification

Editor Functions

Workflow

Metrics and Reporting

Vendor Capability Ratings

Average 73

Business Value Created

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Implementation

Vendor Support

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

M-Files Document Management Screenshots

M-Files Document Management Downloads

eBook: "Unlocking the Value of Knowledge Work Automation"

Knowledge Work Automation Infographic

M-Files General Brochure

M-Files Document Management Videos

M-Files Document Management Reviews

Gary T.

Role: C-Level
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

Great product, lot's of features

Likeliness to Recommend

8 /10

What differentiates M-Files Document Management from other similar products?

It's integration options with SharePoint and other DM platforms.

What is your favorite aspect of this product?

Metadata first approach, not caring where something is stored but what it is.

What do you dislike most about this product?

Understanding of how to position internally to staff with its metadata first approach.

What recommendations would you give to someone considering this product?

Conduct a full internal review of processes to fully understand how this technology will work across business functions.

Pros

Helps Innovate
Performance Enhancing
Trustworthy
Unique Features

Cons

Less Generous

Furkan K.

Role: Operations
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2026

Powerful but needs proper set-up

Likeliness to Recommend

8 /10

What differentiates M-Files Document Management from other similar products?

M-Files doesn’t work like a typical folder based DMS. It’s metadata driven, so you search documents by client, deal type, or status instead of remembering where the file is saved. It also keeps a single source of truth with strong version control and built-in workflows, which helps sales teams avoid sharing outdated docs and chasing approvals.

What is your favorite aspect of this product?

The metadata-based search, hands down. I don’t need to remember folders or file paths just type the client or document type and it shows up. Version control is solid too, so I know I’m always sharing the latest doc with clients.

What do you dislike most about this product?

The learning curve in the beginning. For sales users, the setup and metadata tagging can feel like extra work, especially when you need something fast. Mobile experience could be better, and for some changes you still end up depending on IT.

What recommendations would you give to someone considering this product?

I would say, If your team deals with a lot of documents, approvals, and version confusion, M-Files is worth it especially for sales teams who need speed and accuracy. Be ready to spend a bit of time on setup and metadata strategy up front. Train your users well so they actually tag things correctly. And don’t expect the mobile app to feel perfect right away it’s good, but not as smooth as desktop. Once it’s set up right, it’ll save you way more time than it costs.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Demilade K.

Role: Operations
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2025

Reliable and Intelligent Document Management

Likeliness to Recommend

9 /10

What differentiates M-Files Document Management from other similar products?

M-Files stands out because of its metadata-driven system that organizes files by what they are rather than where they’re stored, making document retrieval faster and more efficient.

What is your favorite aspect of this product?

Its intuitive search functionality and automation features make managing, tracking, and approving documents simple and efficient.

What do you dislike most about this product?

Initial setup and user training can be time-consuming, especially for users unfamiliar with metadata-based document systems.

What recommendations would you give to someone considering this product?

M-Files is best for organizations that handle large volumes of documents and value automation and compliance. Invest time in training to get the most from its advanced features.

Pros

Reliable
Inspires Innovation
Saves Time
Respectful

M-Files Document Management

What is M-Files Document Management?

Company Details

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Awards & Recognition

M-Files Document Management Ratings

80 Likeliness to Recommend

9 Since last award

100 Plan to Renew

71 Satisfaction of Cost Relative to Value

5 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love M-Files Document Management?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Security and Access Control Securing of electronic documents from unauthorized access and the ability to assign access to specific users or user groups.

Searchability DMSes generally allow for the ability to conduct searches on document content.

Access Tracking The tracking of document access, including who had opened it or downloaded it.

Document Hosting Centralized hosting of electronic documents, allowing the ability for contributors to upload to a secure area.

Check Out Check in Similar to checking out or signing out a book from the library, this option enables a similar function for designated documents.

Document Sharing Document sharing is the ability to share a document with those who have not been granted explicit access

Version Control Tracking of document versions with each iteration of document changes.

Indexing and Classification Where the DMS will search the contents of all documents, index search results and organize them based on the organization’s taxonomy

Editor Functions Features to allow designated editors to have the ability to review a document, make notes, corrections, and insert markups for re-editing by the author(s).

Workflow Workflow capability that routes documents across defined roles in the publication approval and signing process, either for review, editing, publication, etc.

Metrics and Reporting This feature enables the DMS administrator to produce reports on the DMS, such as document volumes, document access, publication trends, etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

M-Files Document Management Screenshots

Permissions in M-Files

Pinned items in M-Files

Process maps in M-Files

Open profile in M-Files

Search in M-Files

M-Files Document Management Downloads

eBook: "Unlocking the Value of Knowledge Work Automation"

Knowledge Work Automation Infographic

M-Files General Brochure

M-Files Document Management Videos

Three ways Knowledge Work Automation and AI will change the way we work in 2024

M-Files - The leading knowledge work automation platform

The Smarter Way to Work with Automation & AI

Enhance your digital experience with M Files & Microsoft Copilot

M-Files Document Management Reviews

Gary T.

Great product, lot's of features

Likeliness to Recommend

Pros

Cons

Furkan K.

Powerful but needs proper set-up

Likeliness to Recommend

Pros

Demilade K.

Reliable and Intelligent Document Management

Likeliness to Recommend

Pros

9
Since last award

5
Since last award

Feature Ratings

Security and Access Control

Searchability

Access Tracking

Document Hosting

Check Out Check in

Document Sharing

Version Control

Indexing and Classification

Editor Functions

Workflow

Metrics and Reporting

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Implementation

Vendor Support

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Ease of Customization