Laserfiche Customer Reviews 2026 | Enterprise Content Management

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Laserfiche

Composite Score

9.1 /10

CX Score

9.2 /10

770 Reviews Write a Review

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What is Laserfiche?

Laserfiche is a leading enterprise platform that helps organizations digitally transform operations and manage their content with AI-powered solutions. Through scalable workflows, customizable forms, no-code templates and AI-enabled capabilities, the Laserfiche® document management platform accelerates how business gets done. Trusted by organizations of all sizes—from startups to Fortune 500 enterprises—Laserfiche empowers teams to boost productivity, foster collaboration and deliver a superior customer experience at scale. Headquartered in Long Beach, California, Laserfiche operates globally, with offices across North America, Europe and Asia.

Company Details

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Awards & Recognition

Laserfiche won the following awards in the Enterprise Content Management - Enterprise category

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2025 Data Quadrant Champion

Latest Award, 2025

2 Top Rated Capabilities

12 Top Rated Features

Latest Award, 2025

2025 Emotional Footprint Champion

2025

Product Impact
Conflict Resolution

2025

2024 Data Quadrant Champion

2024

9 Top Rated Capabilities

8 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

1 Top Rated Capabilities

0 Top Rated Features

2023

Product Impact

2023

2 Top Rated Capabilities

1 Top Rated Features

2022

Product Impact
Conflict Resolution

2022

Laserfiche Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Laserfiche.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

99 Plan to Renew

79 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Laserfiche?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Respectful
Helps Innovate
Performance Enhancing

Feature Ratings

Average 86

Web Forms Builder

Workflow Process Automation

Metadata Management

No-Code Application Design

ECM Document Management

ML-based Document Classification and Metadata Extraction

Search

Ediscovery Audit Trail

Capture Channels

Access Permissions Management

Automatic/Template Free Invoice Processing

Vendor Capability Ratings

Average 83

Business Value Created

Vendor Support

Quality of Features

Breadth of Features

Availability and Quality of Training

Ease of Customization

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Laserfiche Videos

Laserfiche Reviews

Role: Public Sector
Industry: Government
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Apr 2026

A new user’s review.

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Stephanie F.

Role: Public Sector
Industry: Government
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2026

I’ll have a better insight after today

Likeliness to Recommend

8 /10

What differentiates Laserfiche from other similar products?

Safer and more to store our documents. Our documents are highly confidential

What is your favorite aspect of this product?

As of now the city of north Las Vegas is in the process of employing this throughout the city

What do you dislike most about this product?

I have actually began to use this produce today is my first look at the product

What recommendations would you give to someone considering this product?

To go do labs and outbreak session. Hands on approach

Pros

Reliable
Enables Productivity
Trustworthy
Unique Features

Molly B.

Role: Information Technology
Industry: Education
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2026

Quality but challenging

Likeliness to Recommend

10 /10

What differentiates Laserfiche from other similar products?

Secure document implementation and a wide variety of options. We have a consortium model in our state and can support each other.

What is your favorite aspect of this product?

So many options to get jobs done provides people with various background access to the program customization.

What do you dislike most about this product?

Often breaks and is quite complex. A person really needs coding background to be successful.

What recommendations would you give to someone considering this product?

Make sure the person creating know coding. Have a steering committee to determine which forms or processes need to be moved forward and keep track of progress.

Pros

Caring
Saves Time
Fair
Security Protects

Cons

Less Effective Service
Under Delivered

Laserfiche

What is Laserfiche?

Company Details

Book a Free Demo Today!

Awards & Recognition

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

Laserfiche Ratings

93 Likeliness to Recommend

99 Plan to Renew

79 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Laserfiche?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Web Forms Builder The ability to capture information to ECM via Form which can be published on 3rd party sites.

Workflow Process Automation The extent to and ease of which actions within the system can be configured to be performed automatically

Metadata Management A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

No-Code Application Design The ability for business users (citizen developers) to quickly build and adapt document-centric / content apps in a no-code design tool.

ECM Document Management Includes lifecycle management, access and permissions, and ability to administer, view, create, edit, and delete content assets.

ML-based Document Classification and Metadata Extraction Embedded capabilities to classify incoming documents & elements in the content repository, & to extract metadata from semi-structured & unstructured documents.

Search The system can search an entire body of a document for a keyword or phrase.

Ediscovery Audit Trail The extent to which files and file histories are tracked & ability to manage files en masse for the purposes of legal proceedings

Capture Channels Variety of ways a file can be ingested into the ECM system

Access Permissions Management The granularity of user-access controls that can be configured in the ECM system

Automatic/Template Free Invoice Processing The ability to conduct data extraction so that pre-set templates are not required to process invoices.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Laserfiche Videos

Robert-Emerson-MilliporeSigma-Packaging&Reporting_CAPTIONS

Stonehage Fleming-Gert Bester-FullLength-Captioned

MPI - Joel-Manfredo-CAPTIONS

Laserfiche: Business Process Automation Explained

Laserfiche Electronic Forms

Intelligent Content Capture

D.L. Evans Automates Compliance and Records Management

Digitizing and Integrating Client Data with Laserfiche from the Idaho Department of Correction

Laserfiche Solution Marketplace

Manage More Information with a Document Management System

Laserfiche Reviews

A new user’s review.

Likeliness to Recommend

Pros

Stephanie F.

I’ll have a better insight after today

Likeliness to Recommend

Pros

Molly B.

Quality but challenging

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Web Forms Builder

Workflow Process Automation

Metadata Management

No-Code Application Design

ECM Document Management

ML-based Document Classification and Metadata Extraction

Search

Ediscovery Audit Trail

Capture Channels

Access Permissions Management

Automatic/Template Free Invoice Processing

Vendor Capability Ratings

Business Value Created

Vendor Support

Quality of Features

Breadth of Features

Availability and Quality of Training

Ease of Customization

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Implementation

Ease of Data Integration