What is Laserfiche?
Laserfiche is the leading cloud provider for document management, content-centric workflow automation and records management. Through powerful workflows, forms, no-code templates and AI-enabled capture, the Laserfiche platform accelerates how business gets done. Customers in every industry — including government, education, financial services, healthcare and manufacturing — use Laserfiche to boost productivity, secure content and scale their business. Laserfiche is headquartered in Long Beach, CA, with offices across Latin America, Europe and Asia.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
93 Likeliness to Recommend
99 Plan to Renew
79 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Laserfiche?
Pros
- Reliable
- Respectful
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Web Forms Builder
Workflow Process Automation
Metadata Management
No-Code Application Design
ECM Document Management
ML-based Document Classification and Metadata Extraction
Ediscovery Audit Trail
Search
Capture Channels
Access Permissions Management
Collaboration
Vendor Capability Ratings
Business Value Created
Vendor Support
Quality of Features
Breadth of Features
Availability and Quality of Training
Ease of Customization
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of IT Administration
Ease of Implementation
Ease of Data Integration
Robert-Emerson-MilliporeSigma-Packaging&Reporting_CAPTIONS
Stonehage Fleming-Gert Bester-FullLength-Captioned
MPI - Joel-Manfredo-CAPTIONS
Laserfiche: Business Process Automation Explained
Laserfiche Electronic Forms
Intelligent Content Capture
D.L. Evans Automates Compliance and Records Management
Digitizing and Integrating Client Data with Laserfiche from the Idaho Department of Correction
Laserfiche Solution Marketplace
Manage More Information with a Document Management System
Laserfiche Reviews
Gisel B.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Sep 2024
Innovative automation of marketing workflows
Likeliness to Recommend
What differentiates Laserfiche from other similar products?
One of the most outstanding features Laserfiche ECM has helped to enhance is the compliance procedures within the company. Very appealing in Laserfiche ECM is the efficient and powerful document management system where marketing assets can be sorted and searched effectively. Key to its success is the tool’s advanced analytics dashboard, peculiarly designed to display the overall performances of processes and teams.
What is your favorite aspect of this product?
The front-end of Laserfiche ECM is highly self-explanatory, and thus, it is relatively easy for team members to familiarize themselves with. There is always a way to set up notifications so that everyone would be notified about the project’s progress, but no one’s inbox would be flooded with these messages. Integration of the software with the already existing marketing tools results in the efficient running of other apparatuses.
What do you dislike most about this product?
Laserfiche ECM is quite good in most of the aspects, though the company could work on its mobile application. The current version omits some functions present in the desktop version and thus restricts freeway working.
What recommendations would you give to someone considering this product?
These automatic solutions have helped reduce how we manage the different retention policies and regulations of our industry for a more compliant environment. The designed automated notification capability of the software helps in keeping track that nothing is missed, and all relevant stakeholders are up-to-date with projects in progress. At the start, people, or employees tend to be reluctant and/or resistant to change because it takes time to adjust to new processes or tools; however, with the practical enhancement in our operational process, the skepticism gradually faded.
Pros
- Reliable
- Performance Enhancing
- Efficient Service
- Effective Service
Please tell us why you think this review should be flagged.
Michael O.
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2024
Laserfiche is saving our users time
Likeliness to Recommend
What differentiates Laserfiche from other similar products?
I have never used similar products
What is your favorite aspect of this product?
The ability to customize
What do you dislike most about this product?
Could use better technical customization options
What recommendations would you give to someone considering this product?
Good for many different aspects of transitioning to electronic processes
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Haylee G.
- Role: Information Technology
- Industry: Government
- Involvement: IT Leader or Manager
Submitted Mar 2024
Easily Organize and Streamline Documents
Likeliness to Recommend
What differentiates Laserfiche from other similar products?
Laserfiche sets itself apart with its comprehensive feature suite, including powerful workflow automation capabilities. Unlike competitors, it offers a highly customizable platform adaptable to diverse organizational needs. Robust security measures safeguard sensitive data effectively, while its user-friendly interface ensures accessibility for users of all levels. Laserfiche's commitment to ongoing innovation keeps it at the forefront of ECM solutions, making it an ideal choice for organizations seeking efficiency, security, and flexibility in document management.
What is your favorite aspect of this product?
Laserfiche's robust workflow capabilities to be particularly appealing. These features enable me to automate repetitive tasks, streamline business processes, and improve overall efficiency within my organization.
What do you dislike most about this product?
Theres not much to dislike about Laserfiche!
What recommendations would you give to someone considering this product?
I would suggest beginning with a gradual implementation, focusing on 1-2 departments initially. Identifying champions within these departments to spearhead the project can help smooth the transition, as resistance to change is natural and requires time to overcome.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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