What is Laserfiche?
Laserfiche is the leading cloud provider for document management, content-centric workflow automation and records management. Through powerful workflows, forms, no-code templates and AI-enabled capture, the Laserfiche platform accelerates how business gets done. Customers in every industry — including government, education, financial services, healthcare and manufacturing — use Laserfiche to boost productivity, secure content and scale their business. Laserfiche is headquartered in Long Beach, CA, with offices across Latin America, Europe and Asia.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
93 Likeliness to Recommend
99 Plan to Renew
79 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Laserfiche?
Pros
- Reliable
- Respectful
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Web Forms Builder
Workflow Process Automation
Metadata Management
No-Code Application Design
ECM Document Management
ML-based Document Classification and Metadata Extraction
Ediscovery Audit Trail
Search
Capture Channels
Access Permissions Management
Collaboration
Vendor Capability Ratings
Business Value Created
Vendor Support
Quality of Features
Breadth of Features
Availability and Quality of Training
Ease of Customization
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of IT Administration
Ease of Implementation
Ease of Data Integration
Robert-Emerson-MilliporeSigma-Packaging&Reporting_CAPTIONS
Stonehage Fleming-Gert Bester-FullLength-Captioned
MPI - Joel-Manfredo-CAPTIONS
Laserfiche: Business Process Automation Explained
Laserfiche Electronic Forms
Intelligent Content Capture
D.L. Evans Automates Compliance and Records Management
Digitizing and Integrating Client Data with Laserfiche from the Idaho Department of Correction
Laserfiche Solution Marketplace
Manage More Information with a Document Management System
Laserfiche Reviews
Wendy D.
- Role: Finance
- Industry: Finance
- Involvement: Vendor Management and Renewal
Submitted Nov 2024
Fantastic and easy to use
Likeliness to Recommend
What differentiates Laserfiche from other similar products?
Easy to use
What is your favorite aspect of this product?
Easy to sue
What do you dislike most about this product?
How you print
What recommendations would you give to someone considering this product?
All your files in one spot
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Otilde R.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2024
Unifying Communication Strategy Workflows
Likeliness to Recommend
What differentiates Laserfiche from other similar products?
The rapidly evolving platform boasts a robust search tool that was easy to use to find the most effective marketing materials from the past, and this helped us to construct our new marketing plan.
What is your favorite aspect of this product?
We utilized the comment feature to share asynchronously the strategic elements, this was the offer for those who were in sure the night on the same team. The feature of controlling what changes to the document and the possibility of switching back to a previous version if necessary enabled us to innovate on some exciting projects and have confidence that everything was going as planned.
What do you dislike most about this product?
Some difficulties were observed during the attempts to navigate to certain elements through the mobile application while being at an off-site brainstorming session.
What recommendations would you give to someone considering this product?
By the campaign's end, we had a well-organized, easily accessible archive of all strategy documents, creative assets, and project communications. This comprehensive record not only helped us maintain consistency throughout the campaign but also served as a valuable resource for future projects.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Gisel B.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Sep 2024
Innovative automation of marketing workflows
Likeliness to Recommend
What differentiates Laserfiche from other similar products?
One of the most outstanding features Laserfiche ECM has helped to enhance is the compliance procedures within the company. Very appealing in Laserfiche ECM is the efficient and powerful document management system where marketing assets can be sorted and searched effectively. Key to its success is the tool’s advanced analytics dashboard, peculiarly designed to display the overall performances of processes and teams.
What is your favorite aspect of this product?
The front-end of Laserfiche ECM is highly self-explanatory, and thus, it is relatively easy for team members to familiarize themselves with. There is always a way to set up notifications so that everyone would be notified about the project’s progress, but no one’s inbox would be flooded with these messages. Integration of the software with the already existing marketing tools results in the efficient running of other apparatuses.
What do you dislike most about this product?
Laserfiche ECM is quite good in most of the aspects, though the company could work on its mobile application. The current version omits some functions present in the desktop version and thus restricts freeway working.
What recommendations would you give to someone considering this product?
These automatic solutions have helped reduce how we manage the different retention policies and regulations of our industry for a more compliant environment. The designed automated notification capability of the software helps in keeping track that nothing is missed, and all relevant stakeholders are up-to-date with projects in progress. At the start, people, or employees tend to be reluctant and/or resistant to change because it takes time to adjust to new processes or tools; however, with the practical enhancement in our operational process, the skepticism gradually faded.
Pros
- Reliable
- Performance Enhancing
- Efficient Service
- Effective Service
Please tell us why you think this review should be flagged.
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