Kissflow Customer Reviews 2025 | Low-Code Business Process Management

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Kissflow

Composite Score

7.9 /10

CX Score

8.0 /10

17 Reviews Write a Review

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What is Kissflow?

Kissflow is an easy-to-use, low-code platform for custom application development tailored to business operations. Kissflow enables process owners and IT developers to automate and build middle-office processes and applications. Kissflow’s no-code capabilities empower process owners and business leaders to automate business processes and workflows on a self-service basis without any programming knowledge.

Company Details

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Awards & Recognition

Kissflow won the following awards in the Low-Code Business Process Management - Midmarket category

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5 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2025

Service Experience
Conflict Resolution

2025

Kissflow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Kissflow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

74 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Kissflow?

0% Negative

13% Neutral

87% Positive

Pros

Enables Productivity
Effective Service
Caring
Saves Time

Feature Ratings

Average 79

Low-Code Automation

In-App Automated Workflows

Mobile Support

Process Workflow Designer

Real-time Process Analysis

Collaboration

Process Simulation

Process Automation Templates

Permissions and Governance

External Application Data Connectors

Content Management

Vendor Capability Ratings

Average 83

Ease of Implementation

Vendor Support

Breadth of Features

Availability and Quality of Training

Usability and Intuitiveness

Ease of Customization

Quality of Features

Ease of IT Administration

Business Value Created

Ease of Data Integration

Product Strategy and Rate of Improvement

Also Featured in...

Business Process Management

Score 7.8

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Kissflow Reviews

Javier G.

Role: Student Academic
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2023

I like the friendly interface

Likeliness to Recommend

6 /10

What differentiates Kissflow from other similar products?

Kissflow is known for its intuitive and user-friendly interface, making it accessible to users with varying technical backgrounds. This ease of use contributes to faster adoption and implementation of low-code solutions

What is your favorite aspect of this product?

Kissflow is designed with a strong focus on process management. It allows users to create automated workflows and business processes with simplicity, streamlining how organizations handle tasks and approvals

What do you dislike most about this product?

Kissflow may vary among users, and common concerns could include specific feature limitations, the learning curve for advanced configurations, or individual preferences based on unique organizational needs. It's advisable for users to assess how well Kissflow aligns with their specific requirements before making a decision.

What recommendations would you give to someone considering this product?

Clearly define the use cases and business processes you intend to automate or manage using Kissflow. Having a clear understanding of your goals will help you assess how well the platform meets your needs

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Himanshu O.

Role: Student Academic
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2023

Efficient Workflow Automation

Likeliness to Recommend

9 /10

What differentiates Kissflow from other similar products?

Kissflow focuses on process automation and management. This makes it ideal for organizations looking to streamline and optimize their workflows. The platform enables the creation of complex, multi-step processes with conditional routing and approvals.

What is your favorite aspect of this product?

The favourite part of Kissflow is that it offers a mobile app, allowing me to access and manage workflows on the go. The app's responsive design ensures a seamless user experience across my various devices.

What do you dislike most about this product?

The only thing I dislike about Kissflow is that it requires an internet connection to work with.

What recommendations would you give to someone considering this product?

It is a very good product. I would say one of the best in the market available .

Pros

Acts with Integrity
Reliable
Effective Service
Caring

Cons

Less Performance Enhancing
Slower Product Innovation
Commodity Features

Heriberto Juan L.

Role: Consultant
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2023

Easy to implement in any kind of process

Likeliness to Recommend

10 /10

What differentiates Kissflow from other similar products?

Form and workflow way of configuration

What is your favorite aspect of this product?

User friendly

What do you dislike most about this product?

Does not run in a stand alone scenario

What recommendations would you give to someone considering this product?

Run a free trial with Kissflow support

Pros

Reliable
Trustworthy
Effective Service
Saves Time

Kissflow

What is Kissflow?

Company Details

Need Assistance?

Awards & Recognition

Kissflow Ratings

89 Likeliness to Recommend

100 Plan to Renew

74 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Kissflow?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Low-Code Automation Ability to automate business processes with little to no coding experience or technical skillsets via intuitive tools i.e. drag and drop.

In-App Automated Workflows Ability to automate tasks and request triaging within the BPM application

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Process Workflow Designer The ability to document processes in a visual manner. A common format is a workflow diagrams with swimlanes.

Real-time Process Analysis Analyze the performance of automated processes while they are being executed. Measure key metrics such as velocity, time, cost, resourcing, etc.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Process Simulation The ability to test and model the process with simulated inputs for the purpose of optimizing the design and anticipating performance in the "real world".

Process Automation Templates Leverage pre-built templates for automating processes. Templates include sample workflows for common processes.

Permissions and Governance Approve user generated process automations, coupled with the ability to restrict access to specific processes.

External Application Data Connectors Includes preset user friendly plugins for setting up interfaces with well known Enterprise Applications and other means of automating process input/output data

Content Management Includes collaboration, check-in/check-out, and version control.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Business Process Management

Kissflow Reviews

Javier G.

I like the friendly interface

Likeliness to Recommend

Pros

Himanshu O.

Efficient Workflow Automation

Likeliness to Recommend

Pros

Cons

Heriberto Juan L.

Easy to implement in any kind of process

Likeliness to Recommend

Pros

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Feature Ratings

Low-Code Automation

In-App Automated Workflows

Mobile Support

Process Workflow Designer

Real-time Process Analysis

Collaboration

Process Simulation

Process Automation Templates

Permissions and Governance

External Application Data Connectors

Content Management

Vendor Capability Ratings

Ease of Implementation

Vendor Support

Breadth of Features

Availability and Quality of Training

Usability and Intuitiveness

Ease of Customization

Quality of Features

Ease of IT Administration

Business Value Created

Ease of Data Integration

Product Strategy and Rate of Improvement