Kintone Customer Reviews 2026 | Business Process Management

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Kintone

Composite Score

8.3 /10

CX Score

8.6 /10

36 Reviews Write a Review

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What is Kintone?

Kintone is a teamwork platform with a visual application builder that empowers individuals, teams, and organizations to effectively manage their data and workflow for better collaboration. Kintone enables and inspires anyone to rapidly build and deploy sophisticated custom database applications within a powerful collaboration environment that offers automated workflow and granular permission controls — all with no coding necessary. More than 15,000 companies have built, deployed and use over 750,000 applications on Kintone. Kintone is provided by Cybozu Inc., a Tokyo-based public company founded in 1997.

Company Details

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Awards & Recognition

Kintone won the following awards in the Business Process Management category

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6 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2026

1 Top Rated Capabilities

2 Top Rated Features

2025

1 Top Rated Capabilities

5 Top Rated Features

2024

0 Top Rated Capabilities

5 Top Rated Features

2023

6 Top Rated Capabilities

7 Top Rated Features

2022

Kintone Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Kintone.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

80 Likeliness to Recommend

88 Plan to Renew

6
Since last award

81 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Kintone?

2% Negative

5% Neutral

93% Positive

Pros

Efficient Service
Saves Time
Security Protects
Helps Innovate

Feature Ratings

Average 83

Business Rules Management

Process Monitoring and Optimization

Process Management

Process Modelling and Design

BPM Workflow and Approvals

Collaboration

Form and Report Building

Mobile

Deployment

Process Simulation and Execution

Knowledge and Document Management

Vendor Capability Ratings

Average 84

Business Value Created

Ease of Customization

Usability and Intuitiveness

Ease of Implementation

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement

Breadth of Features

Quality of Features

Vendor Support

Ease of IT Administration

Kintone Reviews

Role: Operations
Industry: Food and Beverage
Involvement: Vendor Selection and Purchasing

Validated Review

Anonymous Reviewer

Submitted May 2020

"User friendly application"

Likeliness to Recommend

10 /10

Pros

Efficient Service
Effective Service
Caring
Saves Time

Kintone

What is Kintone?

Company Details

Need Assistance?

Awards & Recognition

Kintone Ratings

80 Likeliness to Recommend

88 Plan to Renew

6 Since last award

81 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Kintone?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Business Rules Management Ability to document, report on, and optimize business rules and configure the business rules engine.

Process Monitoring and Optimization Includes monitoring capabilities that allow for process analytics, performance measurement, and KPI recording.

Process Management Ability to document, report on and optimize broader business processes which may contain multiple business rules.

Process Modelling and Design Includes visual process modeler using swim lane diagrams, event process chain view, and industry best practices (e.g., business process model and notation).

BPM Workflow and Approvals Includes event processing and exception handling, escalation authorization, ad hoc in-flight workflow revisions, logging, and approvals.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Form and Report Building Includes building and layout capabilities for forms and reports; data from processes is automatically recorded and generated in a report.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Deployment Includes ability to execute business processes, automated or not, through the tool whether that it is on the user's machine, cloud, or other virtual environment

Process Simulation and Execution Includes ability to test and optimize the performance of a process using historical data.

Knowledge and Document Management Includes basic knowledge management functions such as content library, searching, FAQ, etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Kintone Reviews

"User friendly application"

Likeliness to Recommend

Pros

Most Popular Kintone Comparisons

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1
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Feature Ratings

Business Rules Management

Process Monitoring and Optimization

Process Management

Process Modelling and Design

BPM Workflow and Approvals

Collaboration

Form and Report Building

Mobile

Deployment

Process Simulation and Execution

Knowledge and Document Management

Vendor Capability Ratings

Business Value Created

Ease of Customization

Usability and Intuitiveness

Ease of Implementation

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement

Breadth of Features

Quality of Features

Vendor Support

Ease of IT Administration