What is Keap?

Keap is an all-in-one CRM and sales & marketing automation platform designed to grow your business. House all your client activity and communications in one place. Keap helps you create growth, profit and freedom with software that automates your entire business — from email follow-up to team task management. Plus, you get implementation services and expert strategy consulting to get you going from day one.

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Awards & Recognition

Keap won the following awards in the Lead Management category

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Keap Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Keap.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Keap?

0% Negative
13% Neutral
87% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 86

Lead and Contact Categorization

91

Analytics and Reporting

91

Lead Distribution

88

Lead Scoring

86

Lead Generation

84

Interaction Planning

84

Omni-Channel Communication Tracking

82

Prospect Tracking

82

Data Ingestion and Interoperability

80

Mobile

71

Vendor Capability Ratings

Average 82

Product Strategy and Rate of Improvement

84

Quality of Features

84

Availability and Quality of Training

83

Vendor Support

83

Usability and Intuitiveness

83

Ease of IT Administration

83

Business Value Created

82

Breadth of Features

81

Ease of Data Integration

81

Ease of Implementation

80

Ease of Customization

76

Keap Reviews

Ender V.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Product ordering & good promotional capabilities

Likeliness to Recommend

9 /10

What differentiates Keap from other similar products?

Well established online CRM platform with marketing tools. We use keap to manage our customer database. we did email marketing, lead generation, internal forms, email templates and automated campaigns and more. It is the best and worth it. because, everyday they are trying to give the best experience. it provides regular updates with many new features.

What is your favorite aspect of this product?

Customer support was very helpful for the staff when they joined. Not only for the staff but also for the management who provides timely support. I would like to recommend Keap CRM for any business. Clearly without hesitation. At first it will be difficult to adopt a new system. but when it comes to Keap, they will help you get there without any problem.

What do you dislike most about this product?

Maybe more email marketing options although it is optimal, it does not have many tools and lacks updating; I would like to mention that there should be more tutorials/guides and onboarding trainings for users.

What recommendations would you give to someone considering this product?

Automation of all the different Services needed to operate a small business. CRM, phone, in-app/desktop text, email, scheduling, quotes, invoices, online store, payment gateway, Keap is everything you need to run a local business. It's great for helping disorganized entrepreneurs and small business owners simplify and set up their contacts, conversations and customer experiences for quick and easy follow-up.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Jennifer H.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Keap is a helpful tool for coordinating sales

Likeliness to Recommend

9 /10

What differentiates Keap from other similar products?

My entire company now uses Keap. We are able to manage our pipelines, communicate more efficiently through campaigns, and broadcast to and organize our client database by using tags and groups. It has helped us streamline our connection with leads and clients through the use of campaigns, made it easier to provide quotations for large groups of people with the use of targeted broadcasts, and eliminated a lot of wasted time thanks to the use of answer templates.

What is your favorite aspect of this product?

To the point where it is now fundamental to our method of assisting clients, we can't imagine doing without it. After evaluating their current business software, we identify any superfluous or costly programs and help them transition to Keap in their place. Using Keap, we can assist them in transforming their mentalized business strategy and procedures into repeatable, standardized processes that benefit both their customers and their bottom line.

What do you dislike most about this product?

We need more control over how the appointment tool handles availability settings. Despite this, I can easily maintain my current workflow by use KEAP in tandem with other systems thanks to the numerous accessible integrations.

What recommendations would you give to someone considering this product?

By assisting them in automating and efficiently following up on tasks, Keap allows them to free themselves from the endless to-do list. We also demonstrate how to utilize Keap's task list to keep track of non-automatable jobs and keep an eye on approaching due dates.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Saves Time
  • Continually Improving Product

Sofia S.

  • Role: Industry Specific Role
  • Industry: Banking
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2022

Keap is one in all software for CRM users.

Likeliness to Recommend

9 /10

What differentiates Keap from other similar products?

It permits us to perform various forms of segmentation according to the needs we have, to form a campaign, we will segment the audience according to the merchandise we have if they’re frequent customers or potential customers. It conjointly contains a CRM that enables us to assign activities, and see the progress of our tasks and the project in general.

What is your favorite aspect of this product?

Keap is extraordinary because it consolidated numerous different applications for me. Currently, I have it all in one place with just one learning curve. It also came out cheaper for me than all my alternative software systems combined. The flexibility to form almost endless automation of emails and other business tasks is incredible. For me what was overwhelming was wherever to start, but due to the community and the availableness of endless examples and articles, I may quickly make out wherever to focus my efforts. For anyone beginning with Keap, I extremely suggest doing one of the Keap Academy workshops to urge you to go!

What do you dislike most about this product?

Learning automation is certainly a learning curve. Trying to grasp how everything works along and the way to set it up has been a challenge. However, Keap conjointly contains an extraordinary coaching website that you simply get access to and they are constantly put on webinars and training to assist all of us to get an improved grasp on how to use it best.

What recommendations would you give to someone considering this product?

I have run my way through many email marketing services and CRMs through my own business and thru client work. All of them have their little quirks and peccadilloes, therefore selecting the proper one for your business goes to depend upon what specific services you wish and what frustrates you the least. It’s the foremost versatile way to build an email campaign that I’ve seen, and once you learn it, it’s pretty simple to use.

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Unique Features

Cons

  • Less Generous

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