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Kaseya

Kaseya Backup & Disaster Recovery

Composite Score

7.5 /10

CX Score

7.6 /10

11 Reviews Write a Review

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What is Kaseya Backup & Disaster Recovery?

Kaseya Backup & Disaster Recovery provides real-time automated disk backup, disk imaging, file-level backup and bare-metal restore for Windows servers and workstations. Unlike file-based-only products, this solution creates an image of the entire system state – giving administrators the framework to completely rebuild a downed system in less than an hour. Kaseya Backup & Disaster Recovery enables:

Company Details

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Kaseya Backup & Disaster Recovery Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

83 Plan to Renew

82 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Kaseya Backup & Disaster Recovery?

2% Negative

23% Neutral

75% Positive

Pros

Efficient Service
Respectful
Client Friendly Policies
Altruistic

Cons

Less Effective Service
Less Caring
Leverages Incumbent Status

Feature Ratings

Average 83

AI Tech Support

100

Recovery Automation

100

Backup of Cloud Based Data

File Explorer Granular Restore

Physical Backup for Multiple Platforms

Backup Monitoring and Reporting

Automated Backup Testing and Verification

Integration With Storage Arrays

Replication for High Availability

Replication for Long Term Storage and Disaster Recovery

Application Awareness

Vendor Capability Ratings

Average 83

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement

Ease of Implementation

Breadth of Features

Business Value Created

Quality of Features

Availability and Quality of Training

Ease of Customization

Kaseya Backup & Disaster Recovery Reviews

Lenny F.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2024

Fantastic addition to existing VSA set of tools

Likeliness to Recommend

9 /10

What differentiates Kaseya Backup & Disaster Recovery from other similar products?

Range of existing products allowing them to be a one stop shop

What is your favorite aspect of this product?

Integrations with other parts of their framework

What do you dislike most about this product?

Reporting functionality at times could be lacking but is always getting development

What recommendations would you give to someone considering this product?

Get a trial and take it for a spin, sales team respectful and non pushy

Pros

Continually Improving Product
Reliable
Caring
Saves Time

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Aug 2024

Easy for the work

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Jason L.

Role: Information Technology
Industry: Retail
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2023

Very reliable solution.

Likeliness to Recommend

9 /10

What differentiates Kaseya Backup & Disaster Recovery from other similar products?

The ease of backup job configuration and deployment.

What is your favorite aspect of this product?

Pulling a file based backup and building it in the sandbox, to then browse and select granular files to then restore to original locations automatically, or to a location of my choice.

What do you dislike most about this product?

That we have to log into two different portals for the two solutions we have.

What recommendations would you give to someone considering this product?

Kaseya keeps buying the software we all use, this has been diminishing the quality of support for the software we have gotten familiar with.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Kaseya Backup & Disaster Recovery

What is Kaseya Backup & Disaster Recovery?

Company Details

Need Assistance?

Kaseya Backup & Disaster Recovery Ratings

87 Likeliness to Recommend

83 Plan to Renew

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Kaseya Backup & Disaster Recovery?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

AI Tech Support Technical professionals can access a generative Ai chatbot when querying the knowledge base

Recovery Automation Orchestrate faster recover of the right pieces to bring them up in the right order and built automated recovery plans

Backup of Cloud Based Data In addition to targeting backups to the cloud, the solution also has the capability to back up primary data and services already in the cloud.

File Explorer Granular Restore Individual files can be located and restored from backup media without the need for full system mounting and restore.

Physical Backup for Multiple Platforms Backs up data and system info for non-virtualized systems. Primarily Windows and Linux servers but also, potentially, AIX, Unix and others.

Backup Monitoring and Reporting Backup and replication are continually monitored for status and effectiveness. Detailed reporting is available on successful and unsuccessful operations.

Automated Backup Testing and Verification Goes beyond monitoring whether backup jobs completed by verifying the integrity of data restoration.

Integration With Storage Arrays Integrates with APIs from major storage vendors (NetApp, HP, Dell EMC) to leverage capabilities in these arrays such as data snapshots and replication.

Replication for High Availability Beyond secondary copy backup, the solution also manages replication of primary data host-to-host and site-to-site for live failover and high availability.

Replication for Long Term Storage and Disaster Recovery Onsite backup data is replicated and stored to a public cloud (AWS, Azure). Can also include restore-to-cloud capabilities for Disaster Recovery as a Service.

Application Awareness Application consistent backup and granular restore for application data from core applications such as MS SQL, Oracle, MS Exchange, MS SharePoint.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Kaseya Backup & Disaster Recovery Reviews

Lenny F.

Fantastic addition to existing VSA set of tools

Likeliness to Recommend

Pros

Easy for the work

Likeliness to Recommend

Pros

Jason L.

Very reliable solution.

Likeliness to Recommend

Pros

Feature Ratings

AI Tech Support

Recovery Automation

Backup of Cloud Based Data

File Explorer Granular Restore

Physical Backup for Multiple Platforms

Backup Monitoring and Reporting

Automated Backup Testing and Verification

Integration With Storage Arrays

Replication for High Availability

Replication for Long Term Storage and Disaster Recovery

Application Awareness

Vendor Capability Ratings

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement

Ease of Implementation

Breadth of Features

Business Value Created

Quality of Features

Availability and Quality of Training

Ease of Customization