KACE Systems Management Appliance Logo
KACE Systems Management Appliance Logo
Quest Software

KACE Systems Management Appliance

Composite Score
5.8 /10
CX Score
5.8 /10
Category
KACE Systems Management Appliance
5.8 /10

What is KACE Systems Management Appliance?

Comprehensive IT systems management for any network-connected device. The KACE® Systems Management Appliance by Quest® helps you fulfill all your endpoint management needs. This comprehensive solution provides automated endpoint-related administrative tasks, inventory of all hardware and software, patch management software for mission-critical applications and operating systems, reduced risk of a breach and guaranteed software license compliance.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

KACE Systems Management Appliance Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on KACE Systems Management Appliance.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

71 Likeliness to Recommend

3
Since last award

68 Plan to Renew

6
Since last award

62 Satisfaction of Cost Relative to Value

4
Since last award


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+64 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love KACE Systems Management Appliance?

16% Negative
16% Neutral
68% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Transparent
  • Trustworthy

Cons

  • Commodity Features
  • Less Inspiring

Feature Ratings

Average 63

Software Recognition Library

72

Software Usage Metering

71

Decentralized Management

69

Advanced License Management

66

Integrated Discovery

65

End to End Lifecycle Management

64

Analytics and Reporting

60

Cloud License Management

60

Data Import Export and Aggregation

59

Financial Analysis

46

Vendor Capability Ratings

Average 68

Ease of Implementation

72

Vendor Support

72

Business Value Created

70

Usability and Intuitiveness

69

Breadth of Features

69

Availability and Quality of Training

69

Ease of Customization

68

Product Strategy and Rate of Improvement

67

Ease of Data Integration

66

Ease of IT Administration

66

Quality of Features

65

KACE Systems Management Appliance Reviews

Joseph R.

  • Role: Information Technology
  • Industry: Agriculture
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2023

Can be pricey, but well worth the investment!

Likeliness to Recommend

9 /10

What differentiates KACE Systems Management Appliance from other similar products?

Kace has enough available features that they are all integrated into their technology solutions. Multiple of their technology solutions communicate seamlessly with each other to allow for an easier one stop shop for maintenance and management of all of your systems/assets in the organization.

What is your favorite aspect of this product?

I enjoy the integrated helpdesk and how assets tag in to tickets automatically along with their current hardware and software. I also enjoy the Kace deployment tool for easy a-la-carte device installations and setups that are hands free.

What do you dislike most about this product?

My only dislike is that it is one of the more pricey options out there.

What recommendations would you give to someone considering this product?

Look at all of the options they have to offer, you don't have to purchase all of them all at once either. Plan on having some hands on setup along with assisted setup from their team, but your hands on side isn't difficult at all.

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Unique Features

Filipe Gabriel A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2023

Easy to use, but a bit pricey.

Likeliness to Recommend

8 /10

What differentiates KACE Systems Management Appliance from other similar products?

Facility in use

What is your favorite aspect of this product?

Automation

What do you dislike most about this product?

Price and UX

What recommendations would you give to someone considering this product?

Do a proof of concept

Pros

  • Helps Innovate
  • Acts with Integrity
  • Continually Improving Product
  • Reliable

Patricia G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2023

Simple to deploy once configured

Likeliness to Recommend

9 /10

What differentiates KACE Systems Management Appliance from other similar products?

Ease of deployment and central management

What is your favorite aspect of this product?

Reporting system and integration.

What do you dislike most about this product?

Initial configuration for older systems can be tedious.

What recommendations would you give to someone considering this product?

Product works flawless as it is dupposed to work.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing