KACE Systems Management Appliance Logo
KACE Systems Management Appliance Logo
Quest Software

KACE Systems Management Appliance

Composite Score
6.3 /10
CX Score
6.3 /10
Category
KACE Systems Management Appliance
6.3 /10

What is KACE Systems Management Appliance?

Comprehensive IT systems management for any network-connected device. The KACE® Systems Management Appliance by Quest® helps you fulfill all your endpoint management needs. This comprehensive solution provides automated endpoint-related administrative tasks, inventory of all hardware and software, patch management software for mission-critical applications and operating systems, reduced risk of a breach and guaranteed software license compliance.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

KACE Systems Management Appliance Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on KACE Systems Management Appliance.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

76 Likeliness to Recommend

8
Since last award

73 Plan to Renew

11
Since last award

68 Satisfaction of Cost Relative to Value

10
Since last award


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+71 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love KACE Systems Management Appliance?

13% Negative
14% Neutral
73% Positive

Pros

  • Acts with Integrity
  • Respectful
  • Transparent
  • Trustworthy

Feature Ratings

Average 68

Software Recognition Library

77

Software Usage Metering

76

Integrated Discovery

71

Decentralized Management

70

Advanced License Management

68

Data Import Export and Aggregation

67

Analytics and Reporting

67

End to End Lifecycle Management

66

Cloud License Management

63

Financial Analysis

59

Vendor Capability Ratings

Average 72

Vendor Support

76

Business Value Created

75

Ease of Implementation

73

Ease of Customization

73

Usability and Intuitiveness

72

Product Strategy and Rate of Improvement

72

Breadth of Features

72

Availability and Quality of Training

72

Quality of Features

69

Ease of Data Integration

69

Ease of IT Administration

69

KACE Systems Management Appliance Reviews

  • Role: Information Technology
  • Industry: Chemicals
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Aug 2023

Great product! Easy device enroll

Likeliness to Recommend

8 /10

Pros

  • Performance Enhancing
  • Reliable
  • Enables Productivity
  • Caring

Cons

  • Less Inspiring

Pavan N.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2023

Fantastic product

Likeliness to Recommend

8 /10

What differentiates KACE Systems Management Appliance from other similar products?

Ui is very simple

What is your favorite aspect of this product?

User friendly

What do you dislike most about this product?

Nothing that I can think off

What recommendations would you give to someone considering this product?

Recommend it

Pros

  • Continually Improving Product
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Heywood Hei Yin C.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2023

KACE SMA is Effective, but Get Ready to Learn Lots

Likeliness to Recommend

10 /10

What differentiates KACE Systems Management Appliance from other similar products?

Its a good cross between IT life-cyle and asset management to software catalogue, system administration, installation, patching and security endpoint management, and is priced right. Its a great tool.

What is your favorite aspect of this product?

I appreciate the massive amount of information that the appliance makes available in simple UX/UI when querying items (software, devices etc). It assists IT administration and support much easier.

What do you dislike most about this product?

The performance of the product highly depends on the usage - the more you use it the slower it is. Cloud based are still faster.

What recommendations would you give to someone considering this product?

Do your research and see what works for you - KACE SMA is very helpful in administering, monitoring, and maintaining endpoints. If youre looking for an appliance that integrates with AD, and other Windows environments, KACE SMA is a worthy contender.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Saves Time
  • Continually Improving Product

Cons

  • Commodity Features