KACE Systems Management Appliance Logo
KACE Systems Management Appliance Logo
Quest Software

KACE Systems Management Appliance

Composite Score
5.8 /10
CX Score
5.8 /10
Category
KACE Systems Management Appliance
5.8 /10

What is KACE Systems Management Appliance?

Comprehensive IT systems management for any network-connected device. The KACE® Systems Management Appliance by Quest® helps you fulfill all your endpoint management needs. This comprehensive solution provides automated endpoint-related administrative tasks, inventory of all hardware and software, patch management software for mission-critical applications and operating systems, reduced risk of a breach and guaranteed software license compliance.

Company Details


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KACE Systems Management Appliance Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on KACE Systems Management Appliance.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

71 Likeliness to Recommend

3
Since last award

68 Plan to Renew

6
Since last award

62 Satisfaction of Cost Relative to Value

4
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+64 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love KACE Systems Management Appliance?

16% Negative
16% Neutral
68% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Transparent
  • Trustworthy

Cons

  • Commodity Features
  • Less Inspiring

Feature Ratings

Average 63

Software Recognition Library

72

Software Usage Metering

71

Decentralized Management

69

Advanced License Management

66

Integrated Discovery

65

End to End Lifecycle Management

64

Analytics and Reporting

60

Cloud License Management

60

Data Import Export and Aggregation

59

Financial Analysis

46

Vendor Capability Ratings

Average 68

Ease of Implementation

72

Vendor Support

72

Business Value Created

70

Usability and Intuitiveness

69

Breadth of Features

69

Availability and Quality of Training

69

Ease of Customization

68

Product Strategy and Rate of Improvement

67

Ease of Data Integration

66

Ease of IT Administration

66

Quality of Features

65

KACE Systems Management Appliance Reviews

Derek A.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Easy to use, deploy. Simple and effective

Likeliness to Recommend

8 /10

What differentiates KACE Systems Management Appliance from other similar products?

Simplicity, much simpler and far cheaper than SCCM for example. Obviously not as feature rich but configuration was significantly easier

What is your favorite aspect of this product?

Simplicity, Configuration and packaging of applications was simple. Great, flexible reporting

What do you dislike most about this product?

Colour scheme of the interface

What recommendations would you give to someone considering this product?

Really analyse what you need the product to do. It has a lot of features but it is not as flexible as more expensive products on the market

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Effective Service
  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Nov 2021

KACE - Basic helpdesk ticket system; priced right

Likeliness to Recommend

6 /10

Pros

  • Trustworthy
  • Efficient Service
  • Effective Service
  • Caring

Cons

  • Slower Product Innovation
  • Commodity Features
  • Under Delivered

abhishek m.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2021

Superb Product

Likeliness to Recommend

10 /10

What differentiates KACE Systems Management Appliance from other similar products?

Patching methods are too simple

What is your favorite aspect of this product?

There isn't any need to monitor continuously to check the patching status. It completes in given displayed time.

What do you dislike most about this product?

Nothing so far

What recommendations would you give to someone considering this product?

Best Patch tool to go for.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing