KACE Systems Management Appliance Logo
KACE Systems Management Appliance Logo
Quest Software

KACE Systems Management Appliance

Composite Score
6.0 /10
CX Score
6.0 /10
Category
KACE Systems Management Appliance
6.0 /10

What is KACE Systems Management Appliance?

Comprehensive IT systems management for any network-connected device. The KACE® Systems Management Appliance by Quest® helps you fulfill all your endpoint management needs. This comprehensive solution provides automated endpoint-related administrative tasks, inventory of all hardware and software, patch management software for mission-critical applications and operating systems, reduced risk of a breach and guaranteed software license compliance.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

KACE Systems Management Appliance Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on KACE Systems Management Appliance.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

73 Likeliness to Recommend

5
Since last award

71 Plan to Renew

9
Since last award

65 Satisfaction of Cost Relative to Value

7
Since last award


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+68 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love KACE Systems Management Appliance?

14% Negative
16% Neutral
70% Positive

Pros

  • Acts with Integrity
  • Respectful
  • Trustworthy
  • Transparent

Cons

  • Commodity Features

Feature Ratings

Average 63

Software Recognition Library

73

Software Usage Metering

71

Decentralized Management

69

Advanced License Management

66

Integrated Discovery

65

End to End Lifecycle Management

64

Analytics and Reporting

60

Cloud License Management

60

Data Import Export and Aggregation

59

Financial Analysis

46

Vendor Capability Ratings

Average 70

Ease of Implementation

75

Vendor Support

74

Business Value Created

72

Usability and Intuitiveness

72

Breadth of Features

72

Availability and Quality of Training

71

Ease of Customization

70

Product Strategy and Rate of Improvement

70

Ease of Data Integration

68

Ease of IT Administration

66

Quality of Features

66

KACE Systems Management Appliance Reviews

Patricia G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2023

Simple to deploy once configured

Likeliness to Recommend

9 /10

What differentiates KACE Systems Management Appliance from other similar products?

Ease of deployment and central management

What is your favorite aspect of this product?

Reporting system and integration.

What do you dislike most about this product?

Initial configuration for older systems can be tedious.

What recommendations would you give to someone considering this product?

Product works flawless as it is dupposed to work.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Robert T.

  • Role: Information Technology
  • Industry: Construction
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2023

It does everything... Just poorly.

Likeliness to Recommend

3 /10

What differentiates KACE Systems Management Appliance from other similar products?

There is nothing that kace innovates to put it ahead of a similar product.

What is your favorite aspect of this product?

It's very cheap compared to other products. You get what you pay for.

What do you dislike most about this product?

Managing this from the System Administrative perspective is frustrating. Nothing is where you expect it to be and the terminology and methodology for almost everything is unintuitive.

What recommendations would you give to someone considering this product?

Do not use this product. It's price may incentivize you but the amount of time that will be committed to implementation, administration, and use will quickly override and potential savings.

Pros

  • Transparent
  • Trustworthy
  • Respectful
  • Fair

Cons

  • Slower Product Innovation
  • Inhibits Innovation
  • Commodity Features

Aaron M.

  • Role: Information Technology
  • Industry: Construction
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2023

Lots of features, but fails to execute

Likeliness to Recommend

5 /10

What differentiates KACE Systems Management Appliance from other similar products?

Kace is your typical all in one solution where they really do have something for every piece of IT Systems Management. They pride themselves on being that end all system for IT support.

What is your favorite aspect of this product?

Their document library and user base to help create scripts and figure out how to fix a random bug is far superior to most products out there today.

What do you dislike most about this product?

The ability to create reports is non existent. They have some built in reports, but you will be spending hours if not weeks creating custom scripts which are the backend to the reports and even then it's not user friendly at all. You will never present these reports to any IT leadership board. Likewise the agents are extremley buggy and disconnect all the time from computers. One day they work and the next they are offline for weeks and require a reinstall for no reason.

What recommendations would you give to someone considering this product?

If the price is right and the company size is below 250 users this could be the right product for you. As you start to grow it requires more and more hands on implimentation even after the initial rollout and you will be needing to have a Kace only IT staff member full time to fix the issues and support requests you run into.

Pros

  • Acts with Integrity
  • Unique Features
  • Efficient Service
  • Respectful

Cons

  • Slower Product Innovation
  • Less Effective Service
  • Inhibits Innovation