Justworks Logo
Justworks Logo
Justworks

Justworks

Composite Score
8.3 /10
CX Score
8.4 /10
Category
Justworks
8.3 /10

What is Justworks?

Payroll, benefits, HR and compliance - all in one place. Justworks simplifies your business's back office complexities, so you can work fearlessly.

Company Details


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Awards & Recognition

Justworks won the following awards in the Benefits Administration category

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Justworks Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Justworks.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

2
Since last award

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

3
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Justworks?

0% Negative
12% Neutral
88% Positive

Pros

  • Respectful
  • Reliable
  • Trustworthy
  • Fair

Feature Ratings

Average 86

Self Service Portal

92

Claims Management

89

Contributions and Payment Tracking

88

User and Enrollment Management

86

Provider Management

86

Archiving and Reporting

86

Regulatory Compliance

85

Benefits Administration

82

Payroll Integration

82

Vendor Capability Ratings

Average 85

Ease of Implementation

89

Ease of Data Integration

89

Usability and Intuitiveness

89

Breadth of Features

87

Quality of Features

86

Ease of Customization

85

Product Strategy and Rate of Improvement

84

Business Value Created

83

Availability and Quality of Training

83

Ease of IT Administration

82

Vendor Support

80

Justworks Reviews

Alexa P.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Justworks: the solution to your payroll problems.

Likeliness to Recommend

9 /10

What differentiates Justworks from other similar products?

Justwork offers an affordable payroll and business benefits solution for businesses of all sizes. It offers a single, easy-to-use platform for all payroll processes, from setting up employees to paying salaries. Compared to Gusto, Justworks offers a more affordable and flexible payroll solution for businesses of all sizes. It offers a more intuitive interface than Gusto. Justworks also offers benefits management tools, such as health insurance, dental insurance, life insurance, and disability insurance.

What is your favorite aspect of this product?

Justworks is very intuitive and very flexible. The software is easy to use when managing all aspects of payroll. It offers many features and is very flexible. Also, the technical support team is excellent and always available. The software also offers the option to customize the payroll process to suit the specific needs and requirements of each company. As a Recruitment Consultant this helps me save time when processing employee payroll.

What do you dislike most about this product?

The cost of the services can be high for some companies and it does not support some languages.

What recommendations would you give to someone considering this product?

I would recommend Justworks payroll software to a recruiting consultant because it offers many tools to help you manage employee payroll more efficiently. In addition, the software enables recruiting consultants to process payroll, manage employee taxes, and manage benefits quickly and easily.

Pros

  • Efficient Service
  • Effective Service
  • Helps Innovate
  • Continually Improving Product

Sílveri C.

  • Role: Operations
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Justworks is just right, go on & get it!

Likeliness to Recommend

10 /10

What differentiates Justworks from other similar products?

They truly go above and beyond! They remind you of all your benefits, email your tax documents, remind you of any trainings you need to complete, and the customer service is phenomenal!!

What is your favorite aspect of this product?

I love all the reminders they share as well as their newsletters with very helpful tips and resources for employees wellness.

What do you dislike most about this product?

Don’t have anything negative to share

What recommendations would you give to someone considering this product?

Get it, you won’t regret it!!

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Sarah M.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

It is an easy and one-shop tool for companies.

Likeliness to Recommend

9 /10

What differentiates Justworks from other similar products?

Nice HR tool that enables me to visualize all my year-to-date earnings. It provides tax documents and a slew of alternative resources as well. Requesting time off is incredibly easy, and approvals are easy as well. It conjointly contains a great calendar format that shows our Holidays. The calendar also shows once individuals on my team are taking time off. Additionally, selecting Healthcare, Vision, and Dental plans is improbably easy through Justworks. I love that Justworks is thus easy and simple to use. Alternative hr software within the past is antiquated-looking and exhausting to navigate so I appreciate this regarding Justworks.

What is your favorite aspect of this product?

The interface is a lot easier to use than most competitors and therefore the value purpose for the insurance options and extra offerings is incredibly competitive. Their support is usually on point once something isn’t working. I do like that they supply compliance coaching as well now. It’s so easy to manage advanced tasks, like having a distributed team, healthcare, and 401K’. It’s a one-stop shop for all things people management. Their client service is phenomenal.

What do you dislike most about this product?

We’ve ne’er had a problem with Justworks. It’s slightly difficult to offboard people, however… that’s a tough task regardless. We pay owners’ draws, and they’re not handled absolutely through the system, but it’s been simple to find a workaround.

What recommendations would you give to someone considering this product?

JustWorks contains a very intuitive user interface and simplifies advanced people Ops processes. As a startup, speed and low overhead are extraordinarily vital to us and JustWorks has efficient that entire process for us.

Pros

  • Enables Productivity
  • Efficient Service
  • Inspires Innovation
  • Acts with Integrity

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