Justworks Customer Reviews 2023

What is Justworks?

Payroll, benefits, HR and compliance - all in one place. Justworks simplifies your business's back office complexities, so you can work fearlessly.

Company Details

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Justworks Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Justworks.

87 Likeliness to Recommend

Up 1
Since last award

91 Plan to Renew

Down 3
Since last award

81 Satisfaction of Cost Relative to Value

Down 2
Since last award

Emotional Footprint Overview

+77 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Justworks?

0% Negative

14% Neutral

86% Positive

Pros

Respectful
Reliable
Trustworthy
Fair

Cons

Under Delivered

Feature Ratings

Average 85

Compensation Management

88

Direct Deposit

87

Taxation Deduction

87

Self Service Portal

86

HR Systems Interface

84

Tax Form Preparation

83

Benefits Calculation

83

Vacation and Leave Tracking

82

Time and Attendance

82

Accounting Systems Interface

80

Retirement Plan Tracking

72

Vendor Capability Ratings

Average 80

Ease of IT Administration

100

Breadth of Features

86

Ease of Data Integration

84

Availability and Quality of Training

83

Ease of Customization

80

Business Value Created

79

Product Strategy and Rate of Improvement

77

Ease of Implementation

72

Quality of Features

69

Usability and Intuitiveness

69

Vendor Support

65

Also Featured in...

Benefits Administration

Score 7.7

View Justworks in this category (opens in a new tab)

Justworks Reviews

Cheyianne J.

Role: Finance
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2023

Always looking for improvement for the customer

Likeliness to Recommend

10 / 10

What differentiates Justworks from other similar products?

Ease of functions, customer service reps, and the constant goal to improve their interface

What is your favorite aspect of this product?

Expense Reimbursement that employees can directly use

What do you dislike most about this product?

Time cards get a bit confusing

What recommendations would you give to someone considering this product?

Be mindful of how many ppl in your company due to it being 99/pp it may not be feasible vs a base package

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

FRANCHESCA R.

Role: Operations
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2023

Best Pick for the best PEO online platform!

Likeliness to Recommend

10 / 10

What differentiates Justworks from other similar products?

Through its simplicity, full-service HR and payroll solutions, benefits administration, compliance support, PEO model, supportive customer experience, scalability, integrations, and partnerships.

What is your favorite aspect of this product?

The customer support provided by Justworks is exceptional, with a team that is exceptionally friendly, helpful, and knowledgeable.

What do you dislike most about this product?

It would be beneficial if Justworks offered additional options for customizing plans.

What recommendations would you give to someone considering this product?

Assess your business needs. Compare pricing and value. Evaluate integrations. Research customer feedback. Request a demo or trial. Consider scalability. Seek advice from peers or professionals.

Pros

Continually Improving Product
Trustworthy
Inspires Innovation
Caring

Alex P.

Role: C-Level
Industry: Media
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2023

Great for Remote co's with W2s in various states

Likeliness to Recommend

10 / 10

What differentiates Justworks from other similar products?

Support is fantastic, UI is relatively simple and intuitive, handles the heavy lifting of compliance, priced fairly. New expense submission process is good.

What is your favorite aspect of this product?

Customer Support, benefit plan provider options

What do you dislike most about this product?

1099/Vendor payments - long lag time. minimal support for international contractors (though this is getting better with an acquisition they just made)

What recommendations would you give to someone considering this product?

Great if you want a PEO to handle the "heavy-lifting" of HR for employing W2s in multiple states. Health insurance offerings support a huge variety of needs, from basic value coverage to ultra-premium.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Justworks

Justworks

What is Justworks?

Company Details

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Awards & Recognition

Justworks Ratings

87 Likeliness to Recommend

Up 1Since last award

91 Plan to Renew

Down 3Since last award

81 Satisfaction of Cost Relative to Value

Down 2Since last award

Emotional Footprint Overview

+77 Net Emotional Footprint

How much do users love Justworks?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Compensation Management Includes all aspects of compensation design, salary bands, salaried and hourly employment information, and bonus and variable compensation.

Direct Deposit Ability to print or deposit paychecks directly into bank accounts.

Taxation Deduction Ability to calculate and deduct appropriate taxes

Self Service Portal Ability for employees to update personal profiles through a self-service portal.

HR Systems Interface Ability to interface with the organization’s HR system.

Tax Form Preparation Ability to prepare employee taxation forms at tax time.

Benefits Calculation Ability to calculate benefits

Vacation and Leave Tracking Ability to track employee sick and vacation entitlements.

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

Accounting Systems Interface Ability to interface with the organization’s accounting system.

Retirement Plan Tracking Ability to manage employee retirement benefits and tax implications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Benefits Administration

Justworks Reviews

Cheyianne J.

Always looking for improvement for the customer

Likeliness to Recommend

Pros

FRANCHESCA R.

Best Pick for the best PEO online platform!

Likeliness to Recommend

Pros

Alex P.

Great for Remote co's with W2s in various states

Likeliness to Recommend

Pros

Up 1
Since last award

Down 3
Since last award

Down 2
Since last award

Feature Ratings

Compensation Management

Direct Deposit

Taxation Deduction

Self Service Portal

HR Systems Interface

Tax Form Preparation

Benefits Calculation

Vacation and Leave Tracking

Time and Attendance

Accounting Systems Interface

Retirement Plan Tracking

Vendor Capability Ratings

Ease of IT Administration

Breadth of Features

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

Business Value Created

Product Strategy and Rate of Improvement

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Vendor Support