JumpCloud
8.1 /10

What is JumpCloud?

At the intersection of devices, identities, and access, JumpCloud's cloud directory platform unifies the IT resources in any company's infrastructure.

Company Details


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Awards & Recognition

JumpCloud won the following awards in the Privileged Access Management category

JumpCloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on JumpCloud.

92 Likeliness to Recommend

1
Since last award

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love JumpCloud?

0% Negative
7% Neutral
93% Positive

Pros

  • Respectful
  • Continually Improving Product
  • Unique Features
  • Security Protects

Feature Ratings

Average 84

Privileged Account Discovery

100

Access Control

100

Integration with Helpdesk Apps

93

PAM as a Service Option (PAMaaS)

89

IP address Restrictions

88

Service Account Governance (SAG)

88

Live Session Monitoring

88

Forensic Investigation Capability

87

Multi-Platforms/XaaS/Cloud/Hybrid support

85

Privileged Behavioural Analytics

85

Compliance Reporting

85

Vendor Capability Ratings

Average 82

Quality of Features

86

Ease of IT Administration

85

Breadth of Features

84

Ease of Implementation

84

Vendor Support

83

Business Value Created

82

Product Strategy and Rate of Improvement

82

Usability and Intuitiveness

81

Availability and Quality of Training

78

Ease of Data Integration

78

Ease of Customization

76

JumpCloud Reviews

Tahir A.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2023

"Fantastic product!"

Likeliness to Recommend

10 /10

What differentiates JumpCloud from other similar products?

Device Management: JumpCloud extends beyond traditional identity management to include device management. This is particularly useful for organisation's that need to manage a diverse array of devices, including laptops, desktops, and servers.

What is your favorite aspect of this product?

Security Features: Security is a priority for JumpCloud, and it may include features such as multi-factor authentication (MFA) and robust access controls to help organisations enhance their security posture.

What do you dislike most about this product?

Commands sections and i think you guys need to more focused on the documentation’s for the users.

What recommendations would you give to someone considering this product?

I wolud recommend due to multiple features of, It's designed to manage user identities, devices, and access to resources in a cloud-centric environment. Here are some potential differentiators: Cross-Platform Support Cloud-Centric Approach: Directory-as-a-Service (DaaS) Device Management: Single Sign-On (SSO):

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

VenkataSunil B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2023

Best SSO and MFA

Likeliness to Recommend

10 /10

What differentiates JumpCloud from other similar products?

Best for SSO and MFA . When introduced ion our company , Sign in got easy and started saving lot of time .

What is your favorite aspect of this product?

We need not remember passwords of all the application we use. Just we have to integrate our application with Jumpcloud

What do you dislike most about this product?

Customer care support can be improved

What recommendations would you give to someone considering this product?

If you can afford do integrated all your applications to jump cloud

Pros

  • Efficient Service
  • Caring
  • Respectful
  • Appreciates Incumbent Status

Maurice H.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Easy to use, adds great value to my small business

Likeliness to Recommend

8 /10

What differentiates JumpCloud from other similar products?

For my personal use, I prefer Jumpcloud a bit more than Microsoft Azure. Because monitoring a few operating systems from clients is my main goal, Jumpcloud provides me with a high quality professional service.

What is your favorite aspect of this product?

The ease of use and no-nonsense GUI. None of my clients have made complaints about the installation of JumpCloud on their machine. This is usually an issue with some other software I have tried. It also helps to have small client issues solved in a flash. From unfinished installations to problems with login in to their environment, it all works stable and professional.

What do you dislike most about this product?

Most features are already available, so for me, there is nothing to complain about :-)

What recommendations would you give to someone considering this product?

If you are looking for a high-quality online service that helps you to manage multiple devices in your IT environment, JumpCloud will be your best tool to use. From managing client pc's to the software they use and login control, JumpCloud has you covered.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Security Protects
  • Continually Improving Product

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