What is JumpCloud?
At the intersection of devices, identities, and access, JumpCloud's cloud directory platform unifies the IT resources in any company's infrastructure.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceJumpCloud Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on JumpCloud.
92 Likeliness to Recommend
1
Since last award
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love JumpCloud?
Pros
- Respectful
- Continually Improving Product
- Unique Features
- Security Protects
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Privileged Account Discovery
Access Control
Integration with Helpdesk Apps
PAM as a Service Option (PAMaaS)
IP address Restrictions
Service Account Governance (SAG)
Live Session Monitoring
Forensic Investigation Capability
Multi-Platforms/XaaS/Cloud/Hybrid support
Privileged Behavioural Analytics
Compliance Reporting
Vendor Capability Ratings
Ease of IT Administration
Product Strategy and Rate of Improvement
Breadth of Features
Availability and Quality of Training
Ease of Customization
Quality of Features
Vendor Support
Usability and Intuitiveness
Business Value Created
Ease of Implementation
Ease of Data Integration
JumpCloud Reviews
Tahir A.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Dec 2023
"Fantastic product!"
Likeliness to Recommend
What differentiates JumpCloud from other similar products?
Device Management: JumpCloud extends beyond traditional identity management to include device management. This is particularly useful for organisation's that need to manage a diverse array of devices, including laptops, desktops, and servers.
What is your favorite aspect of this product?
Security Features: Security is a priority for JumpCloud, and it may include features such as multi-factor authentication (MFA) and robust access controls to help organisations enhance their security posture.
What do you dislike most about this product?
Commands sections and i think you guys need to more focused on the documentation’s for the users.
What recommendations would you give to someone considering this product?
I wolud recommend due to multiple features of, It's designed to manage user identities, devices, and access to resources in a cloud-centric environment. Here are some potential differentiators: Cross-Platform Support Cloud-Centric Approach: Directory-as-a-Service (DaaS) Device Management: Single Sign-On (SSO):
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
VenkataSunil B.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Sep 2023
Best SSO and MFA
Likeliness to Recommend
What differentiates JumpCloud from other similar products?
Best for SSO and MFA . When introduced ion our company , Sign in got easy and started saving lot of time .
What is your favorite aspect of this product?
We need not remember passwords of all the application we use. Just we have to integrate our application with Jumpcloud
What do you dislike most about this product?
Customer care support can be improved
What recommendations would you give to someone considering this product?
If you can afford do integrated all your applications to jump cloud
Pros
- Efficient Service
- Caring
- Respectful
- Appreciates Incumbent Status
Maurice H.
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted Jan 2023
Easy to use, adds great value to my small business
Likeliness to Recommend
What differentiates JumpCloud from other similar products?
For my personal use, I prefer Jumpcloud a bit more than Microsoft Azure. Because monitoring a few operating systems from clients is my main goal, Jumpcloud provides me with a high quality professional service.
What is your favorite aspect of this product?
The ease of use and no-nonsense GUI. None of my clients have made complaints about the installation of JumpCloud on their machine. This is usually an issue with some other software I have tried. It also helps to have small client issues solved in a flash. From unfinished installations to problems with login in to their environment, it all works stable and professional.
What do you dislike most about this product?
Most features are already available, so for me, there is nothing to complain about :-)
What recommendations would you give to someone considering this product?
If you are looking for a high-quality online service that helps you to manage multiple devices in your IT environment, JumpCloud will be your best tool to use. From managing client pc's to the software they use and login control, JumpCloud has you covered.
Pros
- Performance Enhancing
- Enables Productivity
- Security Protects
- Continually Improving Product
