What is Jira Service Management?
Jira Service Management empowers Dev and Ops teams to collaborate at high-velocity, so they can respond to business changes and deliver great customer and employee service experiences fast
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
97 Plan to Renew
1
Since last award
82 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Jira Service Management?
Pros
- Performance Enhancing
- Enables Productivity
- Respectful
- Reliable
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Reporting
End User Self Serve
Integrated Knowledge Management
End User Support Solutions
Multi Device Capability
Multi-Site Functionality
Integration With IT Tools
Service Catalog
Technician Administration
Vendor Capability Ratings
Business Value Created
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Breadth of Features
Quality of Features
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Jira Service Management Reviews
Nirmesh S.
- Role: Operations
- Industry: Consulting
- Involvement: End User of Application
Submitted Apr 2023
Perfect management and centralized system service
Likeliness to Recommend
What differentiates Jira Service Management from other similar products?
Jira is easier to use and holds service agents more accountable due to reporting and tracking tools that are available. It connects better with other products that other departments are using to track programming changes, etc., giving management a single pane of glass to see how things are progressing.
What is your favorite aspect of this product?
A Big Gantt chart on the dashboard lets you see a project's status, tasks, and progress easily. Dashboards are easily customizable with lots of options. Very easy to create service request templates and modify existing built-in templates to fit your needs.
What do you dislike most about this product?
You have to completely enter a ticket before you close the ticket, even if you resolve the issue right away. The entry process is tedious so it is hard to enter information on a ticket while you are talking to a customer on the phone.
What recommendations would you give to someone considering this product?
I think it works well for large groups of techs. It also takes a while to set up and the setup can be cumbersome. For example, you will think that you have all the Components added that you need to track and then you have one that hasn't been listed and you cannot add it yourself. It is not quick entry so if you have a really high volume of calls, etc, I could see where it would be hard to keep everything logged. That being said, it is highly customizable so you can really track lots of different things.
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Efficient Service
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2023
Easy to use application.
Likeliness to Recommend
Pros
- Enables Productivity
- Efficient Service
- Saves Time
- Respectful
Srilekhya K.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2023
Excellent tool
Likeliness to Recommend
What differentiates Jira Service Management from other similar products?
Jira is the best tool to track and make updates to ticket
What is your favorite aspect of this product?
Soo many useful features for prjects
What do you dislike most about this product?
Nothing at all
What recommendations would you give to someone considering this product?
Great efficient product
Pros
- Helps Innovate
- Performance Enhancing
- Saves Time
- Respectful