What is Jira Service Management?
Jira Service Management empowers Dev and Ops teams to collaborate at high-velocity, so they can respond to business changes and deliver great customer and employee service experiences fast
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceJira Service Management Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Jira Service Management.
87 Likeliness to Recommend
97 Plan to Renew
1
Since last award
82 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Jira Service Management?
Pros
- Performance Enhancing
- Enables Productivity
- Respectful
- Reliable
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Reporting
End User Self Serve
Integrated Knowledge Management
End User Support Solutions
Multi Device Capability
Multi-Site Functionality
Integration With IT Tools
Service Catalog
Technician Administration
Vendor Capability Ratings
Business Value Created
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Breadth of Features
Quality of Features
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Jira Service Management Reviews
Sophia R.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2020
Cost effective ITSM software
Likeliness to Recommend
What differentiates Jira Service Management from other similar products?
Jira Service Desk is the best choice for understanding costs forthright, with no dread of implicit charges not far off.You will not require any costly counseling commitment, execution, or support to pay.It is very affordable ITSM software.
What is your favorite aspect of this product?
JIRA is being utilized by the assistance work area group just as an instrument by the business group to submit tickets identified with the CRM. Explicitly by the business group, (end clients) who utilize the CRM to upgrade the business and produce income. JIRA Service Desk has made communications simple and spares a ton of opportunity with regards to delay because of messages.
What do you dislike most about this product?
There are present bugs and the help documents has data that is really outdated.
What recommendations would you give to someone considering this product?
The key takeaway is that it is stable was intended for online coordinated effort, and it will assist you with moving more items/benefits quicker. The measure of addons is huge and the quantity of integrations will doubtlessly intrigue you. It's actual, it tends to be difficult to arrange the framework however once you figure out how to do it, your excursion will be so a lot simpler.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Information Technology
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Apr 2020
More trouble than its worth
Likeliness to Recommend
Pros
- Trustworthy
- Efficient Service
- Effective Service
- Caring
- Role: Information Technology
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Jan 2020
Fast implementation and easy to use service desk
Likeliness to Recommend
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Cons
- Vendor Friendly Policies
- Less Efficient Service
- Less Caring