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Jamf

Jamf Pro

Composite Score

8.2 /10

CX Score

8.6 /10

39 Reviews Write a Review

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What is Jamf Pro?

For Mac, iPad or iPhone, use Jamf Pro to automatically enroll devices into management, distribute apps and content, enforce security settings, and manage configurations: all over-the-air. Whether you want to fully provision your devices in IT or allow your end users to set it up on their own and access approved resources Self Service, Jamf Pro can make it simple and sustainable.

Company Details

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Jamf Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jamf Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jamf Pro?

0% Negative

2% Neutral

98% Positive

Pros

Reliable
Security Protects
Transparent
Continually Improving Product

Feature Ratings

Average 80

Approval Process

Management Console

Validation

Deployment

Reporting

Automation

Notifications

Assessment

Scheduling

Testing

Third Party Application Patching

Vendor Capability Ratings

Average 81

Business Value Created

Quality of Features

Ease of Data Integration

Breadth of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Implementation

Ease of IT Administration

Ease of Customization

Vendor Support

Also Featured in...

Enterprise Mobility Management

Score 8.1

View Jamf Pro in this category (opens in a new tab)

Jamf Pro Reviews

Derek S.

Role: Information Technology
Industry: Not for Profit
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2022

Jamf is the best of breed for Mac management.

Likeliness to Recommend

10 /10

What differentiates Jamf Pro from other similar products?

Their huge advantage, is they have a unique relationship with Apple. They coordinate with Apple developers who are building the next OS, so they are always ready day-1 when a new version come out. They also have a huge following and community of developers in the open source world who build and share ways to improve the usability of Jamf.

What is your favorite aspect of this product?

If I can imagine it, or touch the setting on a Mac, Jamf can make it happen.

What do you dislike most about this product?

I wish there were a better way to stage and automatically manage patches for software.

What recommendations would you give to someone considering this product?

If you have macs, get Jamf. Stick with the best in breed.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Adam M.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2022

JAMF is a great product for orgs with 200+ Macs

Likeliness to Recommend

8 /10

What differentiates Jamf Pro from other similar products?

JAMF has been the most well known Apple MDM provider since MDMs became a thing. They have developed many features over the years and the one feature that makes JAMF stand out is the JAMFHelper GUI where you can customize notification prompts for your company

What is your favorite aspect of this product?

The ability to quickly manage Macs and iOS devices with configuration profiles that have built in presets to make building them simple.

What do you dislike most about this product?

The cost and the timeliness to resolve known bugs

What recommendations would you give to someone considering this product?

I would say shop around and do trials with multiple vendors if you can. Get about 10 Macs and a few iOS devices and use a few MDMs over the course of 2 weeks or so. JAMF is great but its initial set up is a bit daunting still. Other newer MDM solutions such as Kandji have taken the guess work out of how to set things up. JAMF is heavily reliant on its JAMF Nation community blog which I will say is very impressive and I have learned a multitude of information from it and even shared some knowledge myself on there. Now, other companies that include former JAMF employees are emerging and automating more and more things out of the box unlike JAMF

Pros

Saves Time
Continually Improving Product
Reliable
Performance Enhancing

Cons

Less Generous
Inhibits Innovation
Commodity Features

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Jan 2022

Easy to use, a bit pricey, training is not great

Likeliness to Recommend

8 /10

Pros

Reliable
Includes Product Enhancements
Security Protects
Helps Innovate

Jamf Pro

What is Jamf Pro?

Company Details

Need Assistance?

Jamf Pro Ratings

90 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Jamf Pro?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Approval Process Ability to provide approval for the release and deployment of patches​.

Management Console A single console that allows the management of the entire patch management process​.

Validation Validation (manual or automated) of patch installation success.

Deployment Wide deployment of patches to targeted systems​.

Reporting Automation of patch deployment, including the deployment and installation processes.

Automation Automation of patch deployment, including the deployment and installation processes.

Notifications Alerts on the availability of patches.

Assessment Assessment of patches, for consideration of enterprise deployment​.

Scheduling Subject to approval, the ability to schedule the automation of patch deployment.

Testing Logging of test results, in preparation for approval.

Third Party Application Patching Patching of third party applications in addition to systems.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Enterprise Mobility Management

Jamf Pro Reviews

Derek S.

Jamf is the best of breed for Mac management.

Likeliness to Recommend

Pros

Adam M.

JAMF is a great product for orgs with 200+ Macs

Likeliness to Recommend

Pros

Cons

Easy to use, a bit pricey, training is not great

Likeliness to Recommend

Pros

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Feature Ratings

Approval Process

Management Console

Validation

Deployment

Reporting

Automation

Notifications

Assessment

Scheduling

Testing

Third Party Application Patching

Vendor Capability Ratings

Business Value Created

Quality of Features

Ease of Data Integration

Breadth of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Implementation

Ease of IT Administration

Ease of Customization

Vendor Support