What is Intercom?
The modern customer communications platform that unifies every aspect of the customer journey, from conversion to engagement to support. Connecting with customers is more important than ever. We can help with scalable messaging for sales, marketing, and support.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
99 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+98 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Intercom?
Pros
- Helps Innovate
- Saves Time
- Client Friendly Policies
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Leads Generation
Integration With CRM
Voice or Text Input
Knowledgebase
Personalized Service
Multi-channel
Natural Language Processing
Scheduled Availability
Wayfinding
Application Programming Interface
Translation
Vendor Capability Ratings
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of IT Administration
Availability and Quality of Training
Usability and Intuitiveness
Ease of Data Integration
Quality of Features
Breadth of Features
Business Value Created
Ease of Customization
Vendor Support
Intercom Reviews
Bricco B.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Sep 2024
Cumulative Chatbot App
Likeliness to Recommend
What differentiates Intercom from other similar products?
All the chats are made live and instant
What is your favorite aspect of this product?
There are no costs for running live chats
What recommendations would you give to someone considering this product?
The excellent chat bot for businesses
Pros
- Reliable
- Inspires Innovation
- Respectful
- Over Delivered
Please tell us why you think this review should be flagged.
Agatha A.
- Role: Operations
- Industry: Recreation
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2024
Resolves more questions on time
Likeliness to Recommend
What differentiates Intercom from other similar products?
They do support team chatting within the intercom tool which makes it easier to internally communicate with team and collaborate internally on a chat
What is your favorite aspect of this product?
Resolving customer issues is faster with the user of AI automated responses from the FIN AI which fetches related solutions to client's question from the external and internal resources
What do you dislike most about this product?
If you do have more support team to use the solution, you may need to have more budget and this can affect the ROI
What recommendations would you give to someone considering this product?
Intercom is fast and I would recommend the solution
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Mary W.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2026
Conversational support that scales
Likeliness to Recommend
What differentiates Intercom from other similar products?
By combining smart automation with smooth human support handoffs, Intercom stands out as the best in the market. It adapts conversations based on context and customer data, providing a more personalized experience.
What is your favorite aspect of this product?
The chatbots efficiently handle routine inquiries, providing instant responses to customers, while escalating more complex issues to live agents. This ensures quick resolution without compromising the quality of service. Additionally, the platform’s intuitive setup, customizable conversation flows, and analytics tools allow to monitor continuously improve customer engagement. This speed, flexibility, and insight make Intercom my all-time favorite.
What do you dislike most about this product?
The platform effectively combines automation, customization, and analytics to deliver efficient and personalized customer interactions. So nothing to dislike yet.
What recommendations would you give to someone considering this product?
By thoughtfully configuring automation and monitoring performance, one can maximize both customer satisfaction and operational efficiency with Intercom chatbots.
Pros
- Helps Innovate
- Performance Enhancing
- Effective Service
- Caring
Please tell us why you think this review should be flagged.
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