What is Intercom?
The modern customer communications platform that unifies every aspect of the customer journey, from conversion to engagement to support. Connecting with customers is more important than ever. We can help with scalable messaging for sales, marketing, and support.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
99 Plan to Renew
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+97 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Intercom?
Pros
- Helps Innovate
- Acts with Integrity
- Continually Improving Product
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Leads Generation
Integration With CRM
Voice or Text Input
Natural Language Processing
Knowledgebase
Multi-channel
Personalized Service
Scheduled Availability
Translation
Application Programming Interface
Learning and Adaptability
Vendor Capability Ratings
Ease of Implementation
Availability and Quality of Training
Ease of IT Administration
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Data Integration
Quality of Features
Business Value Created
Ease of Customization
Vendor Support
Intercom Reviews
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2021
Great tool but Enterprise focused pricing
Likeliness to Recommend
Pros
- Reliable
- Performance Enhancing
- Unique Features
- Helps Innovate
Please tell us why you think this review should be flagged.
Matheus Á.
- Role: Information Technology
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Apr 2021
Amazing features, improbable UI. Highly recommend.
Likeliness to Recommend
What differentiates Intercom from other similar products?
Esse to use and complete solution are probably the two characteristics that I see as being diferential in Intercom. The product provides good UX and ways to meet every product messaging/communication need with our users. We intend to actually use intercom as the central guidelines for our whole push and messaging central due this. I see there a good way to prosper on this attention management. It's integration to CRM (Salesforce in our case) is great but also segment plays a major role for us to proper operate our business and messaging strategy
What is your favorite aspect of this product?
The series feature is beyond nice, it is amazing. It allows us to leverage a lot of our messaging strategy.
What do you dislike most about this product?
The csv import method is not very user friendly
What recommendations would you give to someone considering this product?
Go for it. Align your segment or event tracker product with it, connect your CRM and go for it.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Wesley A.
- Role: Operations
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2021
A fantastic tool for any SaaS / online business!
Likeliness to Recommend
What differentiates Intercom from other similar products?
It works very simply compared to others.
What is your favorite aspect of this product?
Being able to get up and running very quickly.
What do you dislike most about this product?
Pricing is a bit complicated and over the top for some of the features and makes it hard for smaller businesses to justify purchasing.
What recommendations would you give to someone considering this product?
Definitely look at using the full capabilities of the platform - don't just use the chat feature and leave it, as you can do so much more with the customisations and integrations that can help automate your work.
Pros
- Reliable
- Saves Time
- Performance Enhancing
- Enables Productivity
Cons
- Less Efficient Service
Please tell us why you think this review should be flagged.
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