What is Intercom?
The modern customer communications platform that unifies every aspect of the customer journey, from conversion to engagement to support. Connecting with customers is more important than ever. We can help with scalable messaging for sales, marketing, and support.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
99 Plan to Renew
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+97 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Intercom?
Pros
- Helps Innovate
- Acts with Integrity
- Continually Improving Product
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Leads Generation
Integration With CRM
Voice or Text Input
Natural Language Processing
Knowledgebase
Multi-channel
Personalized Service
Scheduled Availability
Translation
Application Programming Interface
Learning and Adaptability
Vendor Capability Ratings
Ease of Implementation
Availability and Quality of Training
Ease of IT Administration
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Data Integration
Quality of Features
Business Value Created
Ease of Customization
Vendor Support
Intercom Reviews
Monika C.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jul 2021
Great intuitive tool but a bit pricey :)
Likeliness to Recommend
What differentiates Intercom from other similar products?
I really loved the design and the intuitive UX in general. It was a pleasure to use this tool.
What is your favorite aspect of this product?
Intercom is a great product to manage leads, create mailing campaigns and communicate with users.
What do you dislike most about this product?
What I dislike the most is the price of the tool.
What recommendations would you give to someone considering this product?
If you are looking for a great tool to manage your leads you should check Intercom.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
David M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2021
For conversational relationships.
Likeliness to Recommend
What differentiates Intercom from other similar products?
I like Intercom for its exclusivity, it offers rewarding experiences in terms of customer conversations through chat, bots and personalized messaging.
What is your favorite aspect of this product?
I like Intercom is a software that is simple to install, ideal to drive automation and artificial intelligence and improve the website visitor experience, also to integrate with CRM and keep communications in a single view, useful to help guide customer support questions.
What do you dislike most about this product?
I think Intercom offers very expensive subscription plans.
What recommendations would you give to someone considering this product?
I recommend Intercom to build better customer relationships through personalized messaging-based experiences throughout the customer journey.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Nathan B.
- Role: Industry Specific Role
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Jun 2021
Fantastic communication product
Likeliness to Recommend
What differentiates Intercom from other similar products?
Intercom is the most powerful product for offering online communication.
What is your favorite aspect of this product?
It ensures there is instant delivery of messages and feedback. The platform is well set to ensure that all parties can get notifications as soon as requests are made.
What do you dislike most about this product?
I have not experienced any drawback from the working capacity of this tool.
What recommendations would you give to someone considering this product?
It is very effective in communication. It ensures that bots perform most of the work giving employees more time to concentrate on more demanding tasks.
Pros
- Continually Improving Product
- Enables Productivity
- Trustworthy
- Efficient Service
Please tell us why you think this review should be flagged.
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