What is Intercom?
The modern customer communications platform that unifies every aspect of the customer journey, from conversion to engagement to support. Connecting with customers is more important than ever. We can help with scalable messaging for sales, marketing, and support.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
99 Plan to Renew
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+97 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Intercom?
Pros
- Helps Innovate
- Acts with Integrity
- Continually Improving Product
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Leads Generation
Integration With CRM
Voice or Text Input
Natural Language Processing
Knowledgebase
Multi-channel
Personalized Service
Scheduled Availability
Translation
Application Programming Interface
Learning and Adaptability
Vendor Capability Ratings
Ease of Implementation
Availability and Quality of Training
Ease of IT Administration
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Data Integration
Quality of Features
Business Value Created
Ease of Customization
Vendor Support
Intercom Reviews
Male S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2021
Dynamic business
Likeliness to Recommend
What differentiates Intercom from other similar products?
Intercom has remarkable options for customizable messages and multiple screens to manage communication, efficient to respond to conversations through email, social channels and mobile application.
What is your favorite aspect of this product?
I like Intercom for chat communications between client and agents, it allows you to customize the questions so that the client communicates with the correct area, with the option of integration with Slack, and with email so that chats do not go unnoticed.
What do you dislike most about this product?
Intercom is expensive, although its performance-rewarding features are excellent.
What recommendations would you give to someone considering this product?
I recommend Intercom to broadcast messages to clients, group them and store data about them, also to understand where these clients come from and how many times they have visited your site.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Xiang D.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2021
Communication with clients
Likeliness to Recommend
What differentiates Intercom from other similar products?
Intercom is prominent and relevant because the chatbot allows you to contact visitors proactively, sending messages every time you enter the page, additionally approving the receipt of messages and letting visitors know when their queries can be answered by one of the agents of Customer Support.
What is your favorite aspect of this product?
I like Intercom to use real-time chat, and bots for customer service makes it easy shared inbox, product tours and campaign designer
What do you dislike most about this product?
Itercom is conducive to interacting with customers and offer them the best service with chat, messages and much more without any inconvenience or difficulty.
What recommendations would you give to someone considering this product?
I recommend Intercom to effectively manage interactions with customers in one place, it is an excellent way to take advantage of customer data and personalize each interaction
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Yeo S.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Aug 2021
For customer assistance.
Likeliness to Recommend
What differentiates Intercom from other similar products?
Intercom is outstanding as it allows a good notification system, it also has the ability to support live graphics, which allows real-time support to customers, but not before mentioning the escalation procedure and how simple it is to add tags making the search simple and practical
What is your favorite aspect of this product?
I like Intercom is useful to provide quick and easy assistance using the mobile application, to obtain information, deal with potential customers, it facilitates the inbox function which is prepared to collaborate and be aware of incoming conversations from chat and email, keep fast response time
What do you dislike most about this product?
Intercom in terms of customer service is disappointing.
What recommendations would you give to someone considering this product?
I recommend Intercom to integrate directly to the website and send information directly to the intercom beneficial for that data to filter use and manage clients.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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