What is Intercom?
The modern customer communications platform that unifies every aspect of the customer journey, from conversion to engagement to support. Connecting with customers is more important than ever. We can help with scalable messaging for sales, marketing, and support.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
99 Plan to Renew
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+97 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Intercom?
Pros
- Helps Innovate
- Acts with Integrity
- Continually Improving Product
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Leads Generation
Integration With CRM
Voice or Text Input
Natural Language Processing
Knowledgebase
Multi-channel
Personalized Service
Scheduled Availability
Translation
Application Programming Interface
Learning and Adaptability
Vendor Capability Ratings
Ease of Implementation
Availability and Quality of Training
Ease of IT Administration
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Data Integration
Quality of Features
Business Value Created
Ease of Customization
Vendor Support
Intercom Reviews
Fabio L.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2021
Client automation
Likeliness to Recommend
What differentiates Intercom from other similar products?
Intercom is essential for acquiring customers through bots and live chat to automatically qualify and route, convert leads quickly and effectively.
What is your favorite aspect of this product?
I like Intercom allows: A / B testing, audience segmentation, messages triggered by behavior, option to search for conversations, ideal for creating email campaigns, with in-app email composer.
What do you dislike most about this product?
Intercom provides the capacity and data required to acquire and engage customers effectively and smoothly.
What recommendations would you give to someone considering this product?
I Recommend Intercom allows you to send emails along with in-app messages directly via mobile and web devices, to track customer data and events, and also find out who your customers are and what actions they are actually taking on your website.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Hady R.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2021
Message performance
Likeliness to Recommend
What differentiates Intercom from other similar products?
Intercom is effective for multichannel messaging and data tracking.
What is your favorite aspect of this product?
I like Intercom for reports they provide an overview of live chat and customer support performance, useful to get an idea of the effectiveness of customer support agents, they are also beneficial because they update quickly.
What do you dislike most about this product?
Intercom Makes Work Easy the Task Bot is designed to automate simple tasks such as suggesting Help Center articles and asking visitors to rate conversations in a way that primarily acts as a targeted message automation; its capabilities are simple and effective.
What recommendations would you give to someone considering this product?
I Recommend Intercom enables the Messenger inbox where agents receive notifications and chat with visitors, as agent facilitates him sending canned messages, articles, images, emojis, links, and GIFs during conversations.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Hady N.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2021
Automated messages.
Likeliness to Recommend
What differentiates Intercom from other similar products?
Intercom is competent to enable the live chat function, and collaborate, additionally you can configure chatbots and messages in the application to communicate effectively, so that it facilitates the consultation of the chat history, since it is automatically saved.
What is your favorite aspect of this product?
Like Intercom allows you to customize and automate the support bots to suit the customer base without any coding skills, also the shared inbox to manage and respond to any conversation on the website through mobile apps and mail electronic.
What do you dislike most about this product?
Intercom is slow in terms of customer support is an area that could be improved.
What recommendations would you give to someone considering this product?
I recommend Intercom as a chat solution that allows users to ask questions, proactively answer them based on what is being done on the website or in the app.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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