Intercom

What differentiates Intercom from other similar products?

Intercom provides a feature-set that is unmatched by any helpdesk platform. Features like no-code mobile carousels, two-way sms customer engagement, product customer tour functionality and so on, are unique to the Intercom platform.

What is your favorite aspect of this product?

Mobile carousels is one feature on Intercom which our team has taken full advantage of to high success. Through Carousels, we are successfully connecting with customers and users of our product apps. at specific junctures in the course of using our apps. Intercom's mobile carousels has helped to highlight new features to app. users , acted as a guide to sales prospect to signup to our service and so on. One of the best part of this feature for us as a team , is that we have been able to customize it to target specific types of customers to great success.

What do you dislike most about this product?

With platforms like Intercom, which is extremely feature-rich , there is always the propensity for it to be overwhelming for inexperienced users. On a second note, I believe that Intercom's support can be a lot more responsive to queries and enquiries. Slow paced responses to customers is not very worthy of a team providing a customer success software.

What recommendations would you give to someone considering this product?

Intercom is great for engaging customers and for efficiently managing general customer interaction, in a way that is simply unmatched by any platform that I know about at this time.

What differentiates Intercom from other similar products?

Intercom is very simple to use, with many useful features and easy integration to your client and backend systems.

What is your favorite aspect of this product?

Mobile chat is super useful with push notifications and built-in bots

What do you dislike most about this product?

Pricing is based on active users and seats, which means that payment is increasing significantly as your company grows.

What recommendations would you give to someone considering this product?

Do proper long-term cost estimates based on your expected number of users and seats.

What differentiates Intercom from other similar products?

Compared to competing options, its real-time chat functionality is dependable and easy to use. The team's shared inbox is a nice added bonus.

What is your favorite aspect of this product?

Features like as in-app messaging, automated problem solving, in-depth guides, and embedded adverts/promotions are all great additions to your user interface. Appreciating the data characteristics of your internal clients makes this achievable.

What do you dislike most about this product?

After using it for almost a year, I haven't come across any big difficulties or things I dislike. Even if you have your browser's sound settings to their defaults, you may still experience issues with sound notifications. On the other hand, it may just be me.

What recommendations would you give to someone considering this product?

Intercom is great for addressing issues related to customer success if your product is easy to use and your support questions can be answered with a brief conversation. It's also helpful to have the ability to refer people to articles that are stored in Intercom.