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Intercom
What is Intercom?
The modern customer communications platform that unifies every aspect of the customer journey, from conversion to engagement to support. Connecting with customers is more important than ever. We can help with scalable messaging for sales, marketing, and support.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
97 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Intercom?
Pros
- Helps Innovate
- Continually Improving Product
- Includes Product Enhancements
- Altruistic
Feature Ratings
Workflow Processing
Voice or Text Input
Scheduled Availability
Knowledgebase
Application Programming Interface
Personalized Service
Integration With CRM
Leads Generation
Learning and Adaptability
Multi-channel
Wayfinding
Vendor Capability Ratings
Quality of Features
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of IT Administration
Breadth of Features
Ease of Data Integration
Availability and Quality of Training
Ease of Implementation
Vendor Support
Ease of Customization
Business Value Created
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Intercom Reviews
Nir L.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Nov 2022
Excellent communications platform
Likeliness to Recommend
What differentiates Intercom from other similar products?
Intercom is very simple to use, with many useful features and easy integration to your client and backend systems.
What is your favorite aspect of this product?
Mobile chat is super useful with push notifications and built-in bots
What do you dislike most about this product?
Pricing is based on active users and seats, which means that payment is increasing significantly as your company grows.
What recommendations would you give to someone considering this product?
Do proper long-term cost estimates based on your expected number of users and seats.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
SIDDHANT T.
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted Aug 2022
Need improvement in all areas.
Likeliness to Recommend
What differentiates Intercom from other similar products?
It's User Interface is very clean.
What is your favorite aspect of this product?
They use emoticons in their response which is quite good.
What do you dislike most about this product?
The response time of the other party is very late, lead generation and query handling is slow.
What recommendations would you give to someone considering this product?
They should look out for other alternative before considering Intercom.
Pros
- Performance Enhancing
- Enables Productivity
- Respectful
Cons
- Less Caring
- Wastes Time
- Security Frustrates
Abdulrahmon D.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Aug 2022
INTERcom really ease communications.
Likeliness to Recommend
What differentiates Intercom from other similar products?
Communication is totally different.
What is your favorite aspect of this product?
Fast coms, and service like easy map out but favorite still remain Campaign builder.
What do you dislike most about this product?
Dislike not knowing about the product earlier, lol<3
What recommendations would you give to someone considering this product?
Don't think, just choose INTERcom.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
