Insider Connect Logo
Insider Connect Logo
Insider

Insider Connect

Composite Score
7.0 /10
CX Score
7.4 /10
Category
Insider Connect
7.0 /10

What is Insider Connect?

Insider—one platform for individualized, cross-channel experiences—enables enterprise marketers to connect customer data across channels and systems, predict their future behavior with an AI intent engine, and orchestrate individualized experiences to customers.

Company Details


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Insider Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

80 Likeliness to Recommend

100 Plan to Renew

70 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Insider Connect?

0% Negative
15% Neutral
85% Positive

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Efficient Service

Feature Ratings

Average 76

Data Aggregation

85

Real Time Capabilities

85

Dashboards, Analytics and Reporting

82

Data Security

78

Behavioral Triggers

76

CRM Integration

72

Omnichannel Integration

68

Data Enrichment

58

Vendor Capability Ratings

Average 73

Ease of Data Integration

89

Quality of Features

81

Ease of Customization

79

Ease of IT Administration

79

Usability and Intuitiveness

75

Breadth of Features

74

Business Value Created

74

Availability and Quality of Training

68

Vendor Support

67

Ease of Implementation

65

Product Strategy and Rate of Improvement

59

Insider Connect Reviews

Afton B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

The right tool we have found for our marketing.

Likeliness to Recommend

10 /10

What differentiates Insider Connect from other similar products?

We can now test various iterations of our website to discover which performs best. Additionally, the fact that we don't need to import any data makes it simple to alter the design ideas of our webpage, which is another benefit of not importing any data. The support staff constantly assists us in understanding our results if we have any questions, and they do it without raising a stink.

What is your favorite aspect of this product?

Delivering pushes depending on events or rules as opposed to bulk updates. As a result, we reduce our uninstallation rates while earning more money to reach clients at the appropriate time and in the appropriate manner. Utilizing the service has been made simple by the Insider team. They consistently help us and go as far as to ensure that we can implement our ideas.

What do you dislike most about this product?

We've discovered that often push notifications still arrive even during calm times or when our clients' DND settings are active. The platform has a little training time, especially when new upgrades are launched. The extra updates are always really useful, thus they are worthwhile our effort even though we sometimes struggle when the changes are made.

What recommendations would you give to someone considering this product?

What appeals to us about most Insider is that it enables us to provide visitors a wholly customized experience that is totally based on accurate data gathered from the user's activities across platforms. Overall, this is a cross-channel system that is incredibly beneficial, incredibly scalable, and constantly evolving.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Terry L.

  • Role: Industry Specific Role
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Best tool with exceptional support team

Likeliness to Recommend

10 /10

What differentiates Insider Connect from other similar products?

Insider is one of the platforms for creating customized, cross-channel interactions that helps organizational advertisers to integrate consumer data from various platforms and networks, forecast future behavior using artificial intelligence (AI) intent engines, and plan customized interactions for consumers. With Insiders' assistance, we may interact with clients and segment them according to their preferences.

What is your favorite aspect of this product?

This is a very simple tool that you can use on your own to evaluate and make minor website adjustments. Additionally, using pre-made designs on our website is very useful. A significant component of insider is individualized interaction in contrast to webpage customization. We can quickly arrange our clients using the designer tool and communicate with them across all media, including app push, email, and messaging.

What do you dislike most about this product?

The platform is designed for advertisers of all experience levels, but we discovered a few of the more sophisticated capabilities weren't as intuitive as others. To be using the system to its greatest potential, this requires some further training outside their self-help materials. Additionally, occasionally a display bug needs to be corrected when we integrate a new API.

What recommendations would you give to someone considering this product?

In order to improve our user experience initiatives and create unified user profiles for the delivery of targeted marketing, we were searching for the ideal solution. As much as it was possible, we also wanted to boost client loyalty, involvement, and AOV. Luckily, we discovered Insider, which began to handle all of these tasks for us.

Pros

  • Helps Innovate
  • Unique Features
  • Effective Service
  • Inspires Innovation

jude m.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Excellent Customer Data Managing Platform

Likeliness to Recommend

9 /10

What differentiates Insider Connect from other similar products?

Insider Connect has the proper organization in handling data from customers, and this improves the business organization and reliability in the mareting streams..

What is your favorite aspect of this product?

Insider Connect has evaluated a solid plan in making marketing efficient and global.. More so, Insider Connect generates a solid report, that helps in enhancing business growth.

What do you dislike most about this product?

Insider Connect generates the required data reporting for customers engagement and communications.

What recommendations would you give to someone considering this product?

Insider Connect is competent, efficient, and friendly for marketing and keeping the customer data.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing