What is Insider Connect?
Insider—one platform for individualized, cross-channel experiences—enables enterprise marketers to connect customer data across channels and systems, predict their future behavior with an AI intent engine, and orchestrate individualized experiences to customers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
80 Likeliness to Recommend
100 Plan to Renew
70 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Insider Connect?
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Data Aggregation
Real Time Capabilities
Dashboards, Analytics and Reporting
Data Security
Behavioral Triggers
CRM Integration
Omnichannel Integration
Data Enrichment
Vendor Capability Ratings
Ease of Data Integration
Quality of Features
Ease of Customization
Ease of IT Administration
Usability and Intuitiveness
Breadth of Features
Business Value Created
Availability and Quality of Training
Vendor Support
Ease of Implementation
Product Strategy and Rate of Improvement
Insider Connect Reviews
Afton B.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2022
The right tool we have found for our marketing.
Likeliness to Recommend
What differentiates Insider Connect from other similar products?
We can now test various iterations of our website to discover which performs best. Additionally, the fact that we don't need to import any data makes it simple to alter the design ideas of our webpage, which is another benefit of not importing any data. The support staff constantly assists us in understanding our results if we have any questions, and they do it without raising a stink.
What is your favorite aspect of this product?
Delivering pushes depending on events or rules as opposed to bulk updates. As a result, we reduce our uninstallation rates while earning more money to reach clients at the appropriate time and in the appropriate manner. Utilizing the service has been made simple by the Insider team. They consistently help us and go as far as to ensure that we can implement our ideas.
What do you dislike most about this product?
We've discovered that often push notifications still arrive even during calm times or when our clients' DND settings are active. The platform has a little training time, especially when new upgrades are launched. The extra updates are always really useful, thus they are worthwhile our effort even though we sometimes struggle when the changes are made.
What recommendations would you give to someone considering this product?
What appeals to us about most Insider is that it enables us to provide visitors a wholly customized experience that is totally based on accurate data gathered from the user's activities across platforms. Overall, this is a cross-channel system that is incredibly beneficial, incredibly scalable, and constantly evolving.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy
Please tell us why you think this review should be flagged.
Terry L.
- Role: Industry Specific Role
- Industry: Consulting
- Involvement: End User of Application
Submitted Jul 2022
Best tool with exceptional support team
Likeliness to Recommend
What differentiates Insider Connect from other similar products?
Insider is one of the platforms for creating customized, cross-channel interactions that helps organizational advertisers to integrate consumer data from various platforms and networks, forecast future behavior using artificial intelligence (AI) intent engines, and plan customized interactions for consumers. With Insiders' assistance, we may interact with clients and segment them according to their preferences.
What is your favorite aspect of this product?
This is a very simple tool that you can use on your own to evaluate and make minor website adjustments. Additionally, using pre-made designs on our website is very useful. A significant component of insider is individualized interaction in contrast to webpage customization. We can quickly arrange our clients using the designer tool and communicate with them across all media, including app push, email, and messaging.
What do you dislike most about this product?
The platform is designed for advertisers of all experience levels, but we discovered a few of the more sophisticated capabilities weren't as intuitive as others. To be using the system to its greatest potential, this requires some further training outside their self-help materials. Additionally, occasionally a display bug needs to be corrected when we integrate a new API.
What recommendations would you give to someone considering this product?
In order to improve our user experience initiatives and create unified user profiles for the delivery of targeted marketing, we were searching for the ideal solution. As much as it was possible, we also wanted to boost client loyalty, involvement, and AOV. Luckily, we discovered Insider, which began to handle all of these tasks for us.
Pros
- Helps Innovate
- Unique Features
- Effective Service
- Inspires Innovation
Please tell us why you think this review should be flagged.
jude m.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: End User of Application
Submitted Mar 2022
Excellent Customer Data Managing Platform
Likeliness to Recommend
What differentiates Insider Connect from other similar products?
Insider Connect has the proper organization in handling data from customers, and this improves the business organization and reliability in the mareting streams..
What is your favorite aspect of this product?
Insider Connect has evaluated a solid plan in making marketing efficient and global.. More so, Insider Connect generates a solid report, that helps in enhancing business growth.
What do you dislike most about this product?
Insider Connect generates the required data reporting for customers engagement and communications.
What recommendations would you give to someone considering this product?
Insider Connect is competent, efficient, and friendly for marketing and keeping the customer data.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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