Infobip Customer Reviews 2025 | Chatbots

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Infobip

Composite Score

8.4 /10

CX Score

8.5 /10

14 Reviews Write a Review

Claim Software

What is Infobip?

Infobip is a global leader in omnichannel communication. Our programmable communications platform delivers a suite of tools for advanced customer engagement and support, plus security and authentication.

Company Details

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Infobip Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Infobip?

0% Negative

3% Neutral

97% Positive

Pros

Continually Improving Product
Reliable
Performance Enhancing
Trustworthy

Feature Ratings

Average 91

Leads Generation

Wayfinding

Integration With CRM

Personalized Service

Voice or Text Input

Natural Language Processing

Workflow Processing

Scheduled Availability

Knowledgebase

Multi-channel

Translation

Vendor Capability Ratings

Average 89

Ease of Implementation

Vendor Support

Product Strategy and Rate of Improvement

Business Value Created

Ease of Customization

Breadth of Features

Availability and Quality of Training

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Also Featured in...

Communications Platform as a Service

Score 8.2

View Infobip in this category (opens in a new tab)

Infobip Reviews

Role: Information Technology
Industry: Utilities
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Feb 2022

Convenient and Engaging Application

Likeliness to Recommend

9 /10

Pros

Continually Improving Product
Enables Productivity
Trustworthy
Unique Features

Chaoqun W.

Role: Sales Marketing
Industry: Retail
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Nov 2021

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Hanan G.

Role: Sales Marketing
Industry: Apparel
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2021

easy to use, but a bit pricey

Likeliness to Recommend

8 /10

What differentiates Infobip from other similar products?

don't know other products

What is your favorite aspect of this product?

easy to use

What do you dislike most about this product?

don't have

Pros

Altruistic
Acts with Integrity
Trustworthy
Effective Service

Infobip

What is Infobip?

Company Details

Need Assistance?

Infobip Ratings

90 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+98 Net Emotional Footprint

How much do users love Infobip?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Wayfinding Allows the chatbot to act as a site’s search engine, in addition to a text-based search field, and have access to a service desk’s service catalog.

Integration With CRM The chatbot’s integration with the organization’s CRM would allow for customer information to be queried, once the customer’s identity has been verified.

Personalized Service In conjunction with CRM integration, or through the use of browser cookies, the chatbot can be configured to deliver a more personalized service to the client.

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Natural Language Processing Allows chatbot to “understand” voice/text inputs relayed by a human in conversational vernacular, and be able to process & relay feedback in natural speech.

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Multi-channel Supports live chat, mobile app, powerbot and messenger

Translation Supports automatic translate to multiple languages.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Communications Platform as a Service

Infobip Reviews

Convenient and Engaging Application

Likeliness to Recommend

Pros

Chaoqun W.

Likeliness to Recommend

Pros

Hanan G.

easy to use, but a bit pricey

Likeliness to Recommend

Pros

Feature Ratings

Leads Generation

Wayfinding

Integration With CRM

Personalized Service

Voice or Text Input

Natural Language Processing

Workflow Processing

Scheduled Availability

Knowledgebase

Multi-channel

Translation

Vendor Capability Ratings

Ease of Implementation

Vendor Support

Product Strategy and Rate of Improvement

Business Value Created

Ease of Customization

Breadth of Features

Availability and Quality of Training

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Ease of Data Integration