Housecall Pro Customer Reviews 2023

What is Housecall Pro?

Housecall Pro is a full-service tool that enables service professionals to run their entire business on their smartphone and complimentary web portal. The tool is offered at a competitive low cost and supports service professionals with all aspects of their workflow, including: job scheduling, customer database, invoicing and payment processing, technician dispatch, and much more. It is also fully integrated with access to the Housecall consumer booking app.

Company Details

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Housecall Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.

76 Likeliness to Recommend

37 Plan to Renew

49 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+53 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Housecall Pro?

22% Negative

19% Neutral

59% Positive

Pros

Client's Interest First
Generous Negotitation
Transparent
Includes Product Enhancements

Cons

Vendor Friendly Policies
Less Fair
Under Delivered

Feature Ratings

Average 56

Mobile App

75

Quotes and Estimates

69

Billing and Invoice Management

69

Online Booking

69

Service Scheduling

63

Application Integration

58

Dispatch Management

54

Field Sales Enablement

50

Field Service Workflow Management

48

Dashboards, Analytics and Reporting

40

GPS Tracking

39

Vendor Capability Ratings

Average 60

Usability and Intuitiveness

74

Availability and Quality of Training

69

Business Value Created

69

Ease of Implementation

69

Breadth of Features

60

Vendor Support

59

Ease of Data Integration

58

Ease of Customization

55

Product Strategy and Rate of Improvement

54

Ease of IT Administration

49

Quality of Features

49

Housecall Pro Reviews

Deab S.

Role: C Level
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2023

Features disappoint and lacking

Likeliness to Recommend

4 / 10

What differentiates Housecall Pro from other similar products?

Housecall pro is much more focused on residential customers and lacks many features needed for corporate and business customers.

What is your favorite aspect of this product?

simplicity

What do you dislike most about this product?

The support team lied about their referral program and refused to pay what they offered until we were able to prove to them that they advertised a monetary referral program.

What recommendations would you give to someone considering this product?

if you have contracts, or service plans, and need more customizing, do not use HCP.

Pros

Includes Product Enhancements
Performance Enhancing
Enables Productivity
Saves Time

Cons

Slower Product Innovation
Less Reliable
Leverages Incumbent Status

Eric M.

Role: Consultant
Industry: Transportation
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2023

Great product!

Likeliness to Recommend

8 / 10

What differentiates Housecall Pro from other similar products?

Simple, great customer service.

What is your favorite aspect of this product?

Generous support from technical team.

What do you dislike most about this product?

Pricing for small businesses.

What recommendations would you give to someone considering this product?

Would recommend Housecall Pro to a large business who needs additional help with HR and business tracking.

Pros

Trustworthy
Respectful
Client Friendly Policies
Fair

Kevin R.

Role: Information Technology
Industry: Utilities
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2021

Easy to use though lacking in reporting

Likeliness to Recommend

8 / 10

What differentiates Housecall Pro from other similar products?

pricepoint, ease-of-use, and simplicity

What is your favorite aspect of this product?

Housecall Pro allowed our plumbing company to elevate our level of service through increasing the our level of customer satisfaction. Compared with more robust software offerings, Housecall Pro features an intuitive UI and easy-to-use data entry screens and dispatch boards, so there is less of a learning curve than other platforms.

What do you dislike most about this product?

The software is limited in its reporting features, so if you are looking to report or set benchmark KPI’s - you may need to massage the data you get from Housecall Pro in excel to accomplish this as there are not standard/canned reports which provide all of this data. Housecall Pro has been improving this over time, adding new dashboards; however depending on what KPI’s you use you may need to do external reporting. Housecall Pro allowed our plumbing company to elevate our level of service through increasing the our level of customer satisfaction. Compared with more robust software offerings, Housecall Pro features an intuitive UI and easy-to

What recommendations would you give to someone considering this product?

if needing a decent dispatching and scheduling software that is easy to use and has minimal reporting features when compared to the competitors, this fits the bill. If needing more robust or metric-driven reporting, you may wish to look at other platforms.

Pros

Reliable
Performance Enhancing
Includes Product Enhancements
Continually Improving Product

Cons

Commodity Features
Less Caring

Housecall Pro

Housecall Pro

What is Housecall Pro?

Company Details

Need Assistance?

Housecall Pro Ratings

76 Likeliness to Recommend

37 Plan to Renew

49 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+53 Net Emotional Footprint

How much do users love Housecall Pro?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Mobile App Access customer profiles, job history, prior invoices, photos, upload forms, build estimates etc. within the app.

Quotes and Estimates The ability for the system to provide quotes and/or estimates.

Billing and Invoice Management Includes automated time capture, online bill submission, invoicing, and e-billing.

Online Booking Customers can conveniently schedule and book appointments through an online booking system.

Service Scheduling Schedule and match jobs to qualified employees, automatically assign jobs to available employees and manage the pipeline from request to delivery.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Dispatch Management Includes customer qualification, work order management, route planning, and signature capture.

Field Sales Enablement Includes sales order management functions such as quotes, contracts, calls, visits, marketing, and automation.

Field Service Workflow Management The ability to create, track, and manage service tickets or cases.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

GPS Tracking Includes geo-fencing, real-time alerts, fleet tracking, Google maps, and mobile integration.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Housecall Pro Reviews

Deab S.

Features disappoint and lacking

Likeliness to Recommend

Pros

Cons

Eric M.

Great product!

Likeliness to Recommend

Pros

Kevin R.

Easy to use though lacking in reporting

Likeliness to Recommend

Pros

Cons

Feature Ratings

Mobile App

Quotes and Estimates

Billing and Invoice Management

Online Booking

Service Scheduling

Application Integration

Dispatch Management

Field Sales Enablement

Field Service Workflow Management

Dashboards, Analytics and Reporting

GPS Tracking

Vendor Capability Ratings

Usability and Intuitiveness

Availability and Quality of Training

Business Value Created

Ease of Implementation

Breadth of Features

Vendor Support

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Ease of IT Administration

Quality of Features