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Fourth

HotSchedules

Composite Score

7.2 /10

CX Score

7.4 /10

22 Reviews Write a Review

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What is HotSchedules?

HotSchedules, Now Powered by Fourth you can easily create schedules based on forecasted sales and compliance requirements with hospitality’s most widely adopted scheduling and time management solution. With HotSchedules, we take the pain out of scheduling and help you optimize your workforce, cut labor costs, and build better employee experiences.

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Awards & Recognition

HotSchedules won the following awards in the Workforce Management - Midmarket category

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2 Top Rated Capabilities

0 Top Rated Features

Latest Award, 2025

1 Top Rated Capabilities

3 Top Rated Features

2023

1 Top Rated Capabilities

2 Top Rated Features

2022

HotSchedules Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HotSchedules.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

94 Plan to Renew

81 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HotSchedules?

0% Negative

17% Neutral

83% Positive

Pros

Respectful
Client Friendly Policies
Acts with Integrity
Friendly Negotiation

Feature Ratings

Average 76

Time Capture

Staffing

Workforce Scheduling

Shift Management

Labor Costing and Splitting

Workforce Dashboards and Reporting

Attendance Management and Policies

Time Capture Physical

Workforce Planning and Forecasting

Absence Management

Rate Policies

Vendor Capability Ratings

Average 77

Ease of Implementation

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training

Breadth of Features

Quality of Features

Business Value Created

Ease of Customization

Ease of IT Administration

Ease of Data Integration

Vendor Support

HotSchedules Reviews

Meredeth M.

Role: Operations
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2020

Essential to our success

Likeliness to Recommend

10 /10

What differentiates HotSchedules from other similar products?

It is extremely easy to use for both management and staff. It provides a great solution for our staffing needs. It is easy for staff to update their availability and preferences, and keeps management up-to-date.

What is your favorite aspect of this product?

I like that we can create templates based on needs and just fill in as needed. It makes staffing so much easier for everyone involved.

What do you dislike most about this product?

I find it difficult to make changes after the original schedule has been posted. There is not an easy way to make multiple changes to a posted schedule.

What recommendations would you give to someone considering this product?

Definitely give it a try! Making our multi-departmental schedule is so much easier now that we are using HotSchedules.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

HotSchedules

What is HotSchedules?

Company Details

Book a Free Demo Today!

Awards & Recognition

HotSchedules Ratings

84 Likeliness to Recommend

94 Plan to Renew

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+81 Net Emotional Footprint

How much do users love HotSchedules?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Time Capture The use of device-agnostic methods to clock-in/out of a shift or role.

Staffing The rostering or assigning of resources to a shift or schedule based on a pre-defined set of criteria.

Workforce Scheduling The ability to configure work schedules for hourly and salaried employees and teams (e.g. crew, car, vessel), including rotations and recurring shifts.

Shift Management The ability for employees to exchange and bid on available shifts, rotations, and schedules.

Labor Costing and Splitting The ability to report on the cost of labor for schedules, resources, and work types against other reporting dimensions.

Workforce Dashboards and Reporting The ability to report on both in-range (day, week, month, quarter, etc.) events as well as aggregate views of labor.

Attendance Management and Policies The ability to configure rules related to types of hours, job requirements, thresholds, and eligible employees.

Time Capture Physical The use of physical clocks (swipe, key, biometric, retina) to clock-in/out of a shift or a role.

Workforce Planning and Forecasting The ability to forecast and plan for labor requirements based on historical, heuristic, and other parameters.

Absence Management The ability to configure absence policies and types, call-ins, and provide visibility into absences.

Rate Policies The ability to configure or integrate with rate policies for jobs, resources, and other identifying attributes.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

HotSchedules Reviews

Meredeth M.

Essential to our success

Likeliness to Recommend

Pros

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Feature Ratings

Time Capture

Staffing

Workforce Scheduling

Shift Management

Labor Costing and Splitting

Workforce Dashboards and Reporting

Attendance Management and Policies

Time Capture Physical

Workforce Planning and Forecasting

Absence Management

Rate Policies

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training

Breadth of Features

Quality of Features

Business Value Created

Ease of Customization

Ease of IT Administration

Ease of Data Integration

Vendor Support